Great customer service from the beginning to end
Posted Oct 19, 2016
We have stayed in several hotels like Bellagio, Venetian, Wynn, New York New York, Monte Carlo, Mirage, Harrahs, etc. on the strip and Encore is by far the best. From registration to check-out, great customer service. On the check-in, was given all the information of the possible upgrade and was given discount. Excellent and very clean rooms with the view of the strip. All electronically controlled with great new big screen TVs. Great sofa and excellent setup. The decoration of the hotel and architecture is beautiful and inviting. We particularly like the high ceiling and bright lighting unlike other hotels. Staff were all courteous from serving drinks, serving foods in the restaurant and taking pictures to dealing cards on the table. Restaurants and coffee shops were excellent too. Security staff, while being serious, were polite in checking room keys. Lastly, on the check-out, we were given discounts on our spendings. Excellent and would love to come back.