Ratings based on 349 Verified Reviews

3.2 out of 5
58% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Horrible

Posted Apr 24, 2017
Here the problem I had with the hotel. There is no shuttle and My bed had hair and sheets were not clean. They dont bring in new towels nor do they clean your room. The tub was dirty too
1 out of 5
by A verified traveler from Ca

It appears to be nice but boy was I wrong!

Posted Apr 23, 2017
The room was too small for a suite! I made the reservation for 6 it was too crowded!! Furniture was arranged in a way that if you shut the door it could trap people in the room incase of a fire. The room came with kitchen but no utensils! No ice bucket or glasses! They advertise smoke free facilty but yet our room strongly smelled like Cigarrette!!! Worst if all in the morning in my children's bed I found Bed Bugs!!!!!!!! Sooo disgusted and disappointed!!!
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback in this forum. We always encourage our guests to let us know how we can improve their visit so they can leave completely satisfied. We have a variety of suite types to meet our guests needs on space and price point. Had we known we would have gladly moved you to a larger suite so you could be more comfortable and enjoy your stay more. It seems our staff member did not inform you of our dishware upon request program for our guests. We are sorry and we will be more consistent with your communication during the check in process. Our staff is trained to identify, and are proactive to check our suites on a regular basis for any bug activity. When made aware, we always take the suite out of order, and have our pest control company make a visit to be sure our hotel is pest free. Thank you for alerting us to the issues with your stay so we can improve prior to your next visit. Thank you, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Excellent customer service.

Posted Apr 8, 2017
Maisha was friendly and helpful. Her customer service was awesome!
Comment from Hotel Management
Apr 8, 2017 by General Manager, Hotel Management
Thank you for the great review! We are thrilled to know you had a fantastic stay at Extended Stay America - Las Vegas - East Flamingo and loved our excellent service. Thanks for highlighting Maisha for a job well-done, I will surely share your praises with her. We hope to see you soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Mar 23, 2017
Very disappointed and was told its expedia's description of the hotel to sell it.Staff tried but had very little to work with,in comparison of what is told.Brealfast a waste of time.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize for the inconveniences you experienced. Your comment about our breakfast will be shared with our Brand Leaders to assist them with in any future changes. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Very well located

Posted Mar 8, 2017
You have to ask for cutlery, glasses, caldero, etc. no coffee maker machine. Housekeeping service is weekly
Comment from Hotel Management
Apr 5, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you enjoyed our conveniently located hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Families
by A verified traveler

Close and family friendly

Posted Feb 7, 2017
Pros: Secure Clean Close to the strip without being too close with our older teenagers
Cons: Very annoying that we had to keep coming down to get items to use in the kitchen. Then when we went to wash dishes, there was no plug...
Good place. felt safe with older teens/family. close to the strip without being too close.
Comment from Hotel Management
Feb 15, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to read you felt secure at our hotel and that our convenient location near the strip was beneficial. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
2 out of 5
by A verified traveler

Posted Jan 21, 2017 on Hotels
Upstairs room above us sounded like no insulation at all in our roof. Very noisy at 2 AM
1 out of 5
by A verified traveler from Los Angeles, CA

Overpriced hotel for the location and condition!

Posted Dec 28, 2016
Pros: There was nothing I liked about this hotel. I was very disappointed and felt I overpaid too much money to stay at this place.
Cons: Everything needs to be improved especially for the price they asked for per night.
Location: The strip is not far away the only plus side to this is the shopping mall right around the corner.
When we first checked in the room that was given to us was not clean. I went back to let the front desk know this and the person told me that a homeless person probably went in after the room was cleaned. Not a very comforting explainaton to hear. The hotel smelled like staled cigar and old unclean carpet smell. The rooms looked very rundown as did the faculity. You had to asked for coffee pot, dishes and the fridge smelled pretty awful.
5 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Dec 10, 2016
Pros: Safe, comfortable, well connected to public transport and have kitchen
Cons: Business center
Nice hotel love to stay again area wise it's safe and well connected to public transport (Duce) comfort wise its good and have kitchen in rooms with utensils to
Comment from Hotel Management
Feb 28, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. I am glad to read your positive comments on your stay, including our convenient location and your satisfaction with the comfort of your experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
The check in went well however, the toilet reeked it was unbearable. The customer service sucked no house keeping at all had to get own towels from the front desk half of the time no one was present at the front desk. Their safety method was not on point at all anyone could have invaded the hotel.