The room was too small for a suite! I made the reservation for 6 it was too crowded!! Furniture was arranged in a way that if you shut the door it could trap people in the room incase of a fire. The room came with kitchen but no utensils! No ice bucket or glasses! They advertise smoke free facilty but yet our room strongly smelled like Cigarrette!!! Worst if all in the morning in my children's bed I found Bed Bugs!!!!!!!! Sooo disgusted and disappointed!!!
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback in this forum. We always encourage our guests to let us know how we can improve their visit so they can leave completely satisfied. We have a variety of suite types to meet our guests needs on space and price point. Had we known we would have gladly moved you to a larger suite so you could be more comfortable and enjoy your stay more. It seems our staff member did not inform you of our dishware upon request program for our guests. We are sorry and we will be more consistent with your communication during the check in process. Our staff is trained to identify, and are proactive to check our suites on a regular basis for any bug activity. When made aware, we always take the suite out of order, and have our pest control company make a visit to be sure our hotel is pest free. Thank you for alerting us to the issues with your stay so we can improve prior to your next visit.