Ratings based on 354 Verified Reviews

3.2 out of 5
59% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Close to the strip

Posted May 9, 2017
It was clean. My only complaint is they don't leave extra sheets or pillow to use on the sleeper bed.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that our location was perfect for your visit. However, I am sorry for not meeting your expectations in regard to our in-room amenities and regret the inconvenience it caused. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted May 8, 2017
Good place for a night or two stay place was comfortable
Comment from Hotel Management
May 9, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at our hotel. We are pleased to know you were comfortable here and that you were impressed with most aspects of our hotel. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Horrible

Posted Apr 24, 2017
Here the problem I had with the hotel. There is no shuttle and My bed had hair and sheets were not clean. They dont bring in new towels nor do they clean your room. The tub was dirty too
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
We sincerely apologize for the cleanliness issues you encountered in your room and regret the inconvenience it caused. I have shared your comments with my housekeeping team to make sure that future guests do not experience the same. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We are sorry if our front desk team didn’t communicate this to you during check-in. We appreciate your feedback and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
1 out of 5
by A verified traveler from Ca

It appears to be nice but boy was I wrong!

Posted Apr 23, 2017
The room was too small for a suite! I made the reservation for 6 it was too crowded!! Furniture was arranged in a way that if you shut the door it could trap people in the room incase of a fire. The room came with kitchen but no utensils! No ice bucket or glasses! They advertise smoke free facilty but yet our room strongly smelled like Cigarrette!!! Worst if all in the morning in my children's bed I found Bed Bugs!!!!!!!! Sooo disgusted and disappointed!!!
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback in this forum. We always encourage our guests to let us know how we can improve their visit so they can leave completely satisfied. We have a variety of suite types to meet our guests needs on space and price point. Had we known we would have gladly moved you to a larger suite so you could be more comfortable and enjoy your stay more. It seems our staff member did not inform you of our dishware upon request program for our guests. We are sorry and we will be more consistent with your communication during the check in process. Our staff is trained to identify, and are proactive to check our suites on a regular basis for any bug activity. When made aware, we always take the suite out of order, and have our pest control company make a visit to be sure our hotel is pest free. Thank you for alerting us to the issues with your stay so we can improve prior to your next visit. Thank you, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Excellent customer service.

Posted Apr 8, 2017
Maisha was friendly and helpful. Her customer service was awesome!
Comment from Hotel Management
Apr 8, 2017 by General Manager, Hotel Management
Thank you for the great review! We are thrilled to know you had a fantastic stay at Extended Stay America - Las Vegas - East Flamingo and loved our excellent service. Thanks for highlighting Maisha for a job well-done, I will surely share your praises with her. We hope to see you soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Mar 23, 2017
Very disappointed and was told its expedia's description of the hotel to sell it.Staff tried but had very little to work with,in comparison of what is told.Brealfast a waste of time.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize for the inconveniences you experienced. Your comment about our breakfast will be shared with our Brand Leaders to assist them with in any future changes. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Staff was great, accomedation was so so

Posted Mar 22, 2017 on Hotels
Staff was very friendly and accommodating. Had two rooms, one had a cigarette smell and the other had some left over trash in the corner but just small stuff so not bad. Hall way was being recarpeted outside the door of both rooms so dust and debris associated with that. "Breakfast" was very lack luster. Despite that the staff was great.
Comment from Hotel Management
Mar 25, 2017 by Manager, Hotel Management
Thank you for your candid feedback. We are glad your overall visit was pleasant and that you liked our helpful associates. However, we are sorry for the inconvenience you encountered due to smoke odor and the cleanliness issues with your rooms. Your comments have been shared with our housekeeping team to ensure this kind of issues are not repeated. Thanks for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, General Manager
5 out of 5
by Cinthia

Great experience overall!

Posted Mar 22, 2017 on Hotels
It was great! my room was not ready for when I arrived. They did however make the situation a good one they took care of me and my party in a very professional way! And I was not disappointed. Loved the team they were all very friendly and made sure we were taken care of.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Cinthia, on behalf of our staff at Extended Stay America - Las Vegas - East Flamingo, thank you for being our guest. We are happy to know our staff was attentive to all your needs and that you enjoyed your time while here. I will surely share your comments with my associates. We hope to have the opportunity to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Very well located

Posted Mar 8, 2017
You have to ask for cutlery, glasses, caldero, etc. no coffee maker machine. Housekeeping service is weekly
Comment from Hotel Management
Apr 5, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you enjoyed our conveniently located hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Families
by A verified traveler

Close and family friendly

Posted Feb 7, 2017
Pros: Secure Clean Close to the strip without being too close with our older teenagers
Cons: Very annoying that we had to keep coming down to get items to use in the kitchen. Then when we went to wash dishes, there was no plug...
Good place. felt safe with older teens/family. close to the strip without being too close.
Comment from Hotel Management
Feb 15, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to read you felt secure at our hotel and that our convenient location near the strip was beneficial. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.