Ratings based on 348 Verified Reviews

3.4 out of 5
65% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

Neutral...neighborhood around not so great

Posted May 23, 2017
The pricing was nice, that being said the facilities were not the cleanest found some extra items from the people before, but the room looked fairly clean, although it makes you question if it was really cleaned. I believe they have had a lot of things stolen in the past because we couldnt seem to even get some extra towels without it being a hassle. Night staff check in guy was awesome, woman in the morning was not. The neighborhood around isn't the best but nothing happened. Stay in a top floor or else you will hear footsteps and slamming all morning.
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
Maria, thank you for being our guest. We are glad you were happy with our pricing and your overall stay with us. However, we apologize for the issues you identified in your room and with some of our staff. Your feedback is valuable and will use the same to step up our game. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by Kapil

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
Kapil, thank you for sharing your rating regarding your stay at Extended Stay America - Las Vegas – Midtown. We are happy you enjoyed your stay with us. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
by william

Good value, close to everything.

Posted Mar 30, 2017 on Hotels
This room was what I expected. It was clean and I thought the bed was comfortable. I have limitations on foods I can eat so having the kitchenette was a great way for me not to have to worry about that. I was able to go to the store and get what I needed. There are utensils, plates, coffee maker etc available from the front desk. The staff was extremely helpful. I had to make a last minute change and they were really nice about taking care of it for me without having to go through Hotels.com. They were friendly and easy to deal with. Be aware that they do not have 24 hour desk service, this place caters more to people who need a temporary place to live. So if you come to town at 3 in the morning there will probably not be anyone available to check you in. I would definitely stay there again and would recommend to anyone especially if you're planning a longer stay and want to save money on eating in restaurants.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
William, it was our pleasure having you as our guest at Extended Stay America Las Vegas – Midtown. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area.   Sincerely, General Manager
1 out of 5
by Sara

Posted Mar 29, 2017 on Hotels
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
Sara, on behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
3 out of 5
by Ashley

Posted Mar 27, 2017 on Hotels
Room was a little dirty still. Bed was very firm.
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Ashley, thank you for reviewing your experience. We are glad you enjoyed your overall stay, but we are sorry for not meeting all of your expectations. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

No breakfast, bad customer service!

Posted Mar 23, 2017 on Hotels
I chose this hotel because of their breakfast offer however, there is no breakfast. All they give u is muffins, cereals (no milk), coffee. I called front desk for clean towels, they said "u have come get it from here". There is no customer service. I don't think I'd stay here again. :(
Comment from Hotel Management
Mar 25, 2017 by Manager, Hotel Management
Thank you for your candid feedback. We are sorry that our grab-and-go breakfast was not so appealing to you and apologize for any inconvenience you had with our hotel policy. Your comments about our breakfast choices will be shared with our Brand Leaders to assist them in improving our future offerings. We value your feedback and hope you will allow us the opportunity to regain your trust. Sincerely, General Manager
1 out of 5
by Eileen

Posted Mar 23, 2017 on Hotels
We did not have a great stay. One of my employees got scabies and the room was dirty.
Comment from Hotel Management
Mar 26, 2017 by Manager, Hotel Management
Eileen, Thank you for taking time to review your stay with us. Your comments are very important to us. It is disappointing to read that your first impression of our hotel was not a great one as we want everyone to enjoy their stay with us. Your comments will be shared among our staff in order to help us improve. Again, we appreciate your feedback and hope that you will consider giving us another try in the future. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
The room was clean and quiet. The staff was also nice but our reservation through Expedia was supposed to be for two beds and we only got one bed. The staff did get up one rollaway but there were four of us and since the motel was full we could not change rooms or get an additional rollaway One of the people in our party did not stay the night and drove over 50 miles to get home. Because of this first time experience with Expedia, I would try not to use you again.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are glad that your overall experience with us was pleasant. However, we are sorry for the inconvenience you had with the third-party web-site. We appreciate your feedback and hope that you will come back to our hotel so that we can provide a much better stay. Sincerely, General Manager
2 out of 5
by A verified traveler from Atlanta, Ga

Hotel in Las Vegas

Posted Mar 12, 2017
Smelly entrance from the street, bad room smell and general repair level/cleanliness. Did not stay in the room to complete the reservation due to the poor conditions and lack of care
Comment from Hotel Management
Apr 10, 2017 by Manager, Hotel Management
Thank you for taking the time to give us feedback on your stay. We would like to start off by apologizing that your stay was not what you were expecting. We will make sure that room gets deep cleaned and all of the issues you found are resolved. We hope you will give us the opportunity to change the impression you took, should your travels bring you back into the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

far from anywhere-not an issue if you're driving

Posted Mar 6, 2017
Pros: good price if you book early.
Cons: Breakfast was "grab and go" and ok selection of granola bars, muffin and coffee. Ok for me.
Location: didn't explore too much the surrounding as I was driving.
Ok stay but a bit far from it all. Not an issue if you are driving . Depending on what you pay might be value for money.
Comment from Hotel Management
Apr 6, 2017 by Manager, Hotel Management
Thank you for taking the time to give us feedback on your stay. We would like to apologize if your stay was anything less than what you were expecting. We hope you will give us the opportunity to change the opinion you took, should your travels bring you back into the area.