Dear Maria, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of the bathroom, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear james, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Please see us again; we will warmly welcome you! Sincerely,Hotel Management

Dear Izik, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

Dear Debra, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Sylvia, We apologize for the cleanliness and odor issues you encountered during your stay. Your feedback regarding the stain on the sheet and the smell of smoke in your room is concerning, and we regret any discomfort caused. We have a strict policy for smoking and have designated areas as such. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

Dear Amanuel, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear Maria, Thank you for sharing your review and the details surrounding your recent stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management

Dear JORGE EDUARDO, Thank you for staying with us. We regret that you did not like our location. Our front desk staff has information about local attractions, restaurants, and shopping that they can provide to our guests. Plus, we can help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help make your stay enjoyable.Sincerely,Hotel Management

Dear Yolanda, We're thrilled to hear that Jeremy provided exceptional service during your stay at Extended Stay America! Our priority is providing courteous and friendly service, and we're delighted that Jeremy made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

Dear Peter, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. We appreciate you finding us reasonably priced. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Kelly, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management

Dear Sara, Thank you for sharing your review. We apologize for any inconvenience caused by the cleanliness issues and our staff being rude and not responsive to your request. Your feedback is essential, and we will address these concerns with our associates to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing the quality service and accommodations you deserve.Sincerely,Hotel Management

Dear Amairani, Thank you for choosing Extended Stay America. We appreciate your feedback. We apologize for any noise disruption during your stay and for any inconvenience related to the breakfast bar. Your comments are important, and we will address these issues to enhance the overall guest experience. We hope to welcome you back soon and provide a more enjoyable stay.Sincerely,Hotel Management

Dear David, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by switching rooms after your arrival. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Claradina, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear azucena, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Sanju, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Neil, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Ana, Thank you for staying with us and leaving a review. We sincerely apologize for the issues you encountered with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Richard, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Response - Dear April, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Sarah, Thanks for your kind comments regarding our devoted staff and room comfort. However, we are disappointed you had issues with a few of our property facilities. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserve. Sincerely, Hotel Management

Dear Karen , We're delighted to hear about your perfect stay at Extended Stay America. It's great that you appreciated our convenient location, spacious and quiet accommodations, and caring staff. We can't wait to welcome you back for another excellent experience!Sincerely,Hotel Management

Dear Rodney, We're sorry to hear about the noise disturbances during your stay. We understand how important a good night's sleep is, and it's disappointing that we couldn't provide a quieter environment for you. We appreciate your feedback and will work towards addressing noise-related issues in the future. While we understand your hesitation, we hope you consider giving us another chance to provide you a more peaceful stay. Your comfort is important to us, and we aim to improve your next visit. Thank you for sharing your experience.Sincerely,Hotel Management

Dear Elizabeth, Thank you for choosing our hotel during your recent visit to the area. Please accept our sincere apologies for not meeting your expectations regarding the requested room and the noise issues you experienced. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Salvador, Thank you for selecting Extended Stay America. Reading about your observation during your stay with us brings us joy. We aim for a great guest experience and let our team know when you complement their work. However, we are sorry for your disappointment with the condition of the room and that you felt the need for an update. We will share these remarks with our Brand Leaders. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear chung, Thank you for bringing these matters to our attention. We take these issues very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Aracely, Please accept our apologies for the issue with the cleanliness issues during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management

Dear Richard, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Marcus, We're delighted you had a positive experience at our hotel. Providing a clean and enjoyable stay for our guests is our top priority, and it's wonderful to know that we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another excellent stay at our hotel. Thank you for choosing us!Sincerely,Hotel Management

Dear Saya, Thank you for staying with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for. Sincerely,Hotel Management

Dear Erika, Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Thank you for this valuable feedback, as it helps us get better. We appreciate you choosing us and look forward to seeing you again.Sincerely,Hotel Management