Posted Dec 5, 2016
First, we were issued keys that did not open our door. The bell hop was kind enough to go back to the lobby and get the correct keys issued for our room. We were told the hotel was in transition of rekeying rooms and they haven't gotten to all of them. This begs the question was anyone keeping a log of what rooms have been rekeyed and which had not? Then, after waiting over a half hour of vacation time with the guest services trying to trouble shoot Wi-Fi issues, not just for me, shortly after I went to the lobby to inquire about the Wi-Fi, within minutes a line formed behind me of other guests experiencing the same issue. Then when we were checking out, we put a do not disturb sign on our door and took the first load of luggage down to the car, when we got back the sign was gone and the door would not unlock and it was well before check out time. We again had to spend more time getting getting a new key issued so we could obtain the rest of our belongings. It was not a pleasant stay and I would not recommend this hotel.