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Reviews of Green Valley Ranch Resort and Spa

5 out of 5
Green Valley Ranch Resort and Spa
2300 Paseo Verde Pkwy, Henderson, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 867 out of 1316 reviews" "
Rating 8 - Good. 228 out of 1316 reviews" "
Rating 6 - Okay. 103 out of 1316 reviews" "
Rating 4 - Poor. 62 out of 1316 reviews" "
Rating 2 - Terrible. 56 out of 1316 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

virginia sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were suppose to get a room close to the casino cause i cant walk that far. They gave the close room away even though i called 4 times to verify my room was close Very dissappointed with staff and supervisor for their non caring attitude.
Stayed 5 nights in Apr 2024

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and beautiful hotel, with many good dining options inside the hotel. The location is very good. The staff is very helpful and friendly. Enjoyed our stay there.
Stayed 1 night in Apr 2024
Response from Alex on Apr 22, 2024
Thank you for staying with us and for the positive rating. We look forward to welcoming you back on your next stay. Kind Regards.

10/10 Excellent

Stacy, Keizer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from James Compton on Apr 22, 2024
Thank you for staying with us and for the positive rating. We look forward to welcoming you back on your next stay. Kind Regards.

8/10 Good

Kaelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a quick getaway trip. Loved the amenities and the pool area. Everything felt clean and convenient. I enjoyed the dining option as well. Wish we could’ve stayed longer
Stayed 2 nights in Apr 2024
Response from James Compton on Apr 20, 2024
Thank you for choosing to stay with us, and thank you for you rating and feedback. We look forward to welcoming you back in the future. Kind Regards.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the customer service Was exceptional. The architectural design of this hotel resort casino make you feel like you’re in a Mediterranean palace. The landscaping with the Grapevine vineyard and Rose bushes everywhere was stunning. You were never disappointed with any of the food served you from any of the restaurants. We absolutely love this place and will return again and again.
Stayed 2 nights in Apr 2024
Response from James Compton on Apr 20, 2024
Thank you for choosing to stay with us, and thank you for you rating and feedback. Happy to hear that you enjoyed the property, décor and amenities and look forward to welcoming you back in the future. Kind Regards.

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an amazing stay. Staff is friendly and helpful. One of my preferred hotels
Stayed 1 night in Apr 2024
Response from James Compton on Apr 20, 2024
Thank you for choosing to stay with us, and thank you for you rating and feedback. Happy to hear that you enjoyed your stay and that our teams delivered great service. We look forward to welcoming you back in the future. Kind Regards.

10/10 Excellent

Merlin, Signal Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing
Stayed 3 nights in Apr 2024
Response from James Compton on Apr 20, 2024
Thank you for choosing to stay with us, and thank you for you rating and feedback. We look forward to welcoming you back in the future. Kind Regards.

10/10 Excellent

Jesus Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the peace and quiet of this hotel with beautiful scenery and great food! Will be coming back!
Stayed 5 nights in Apr 2024
Response from Alex on Apr 17, 2024
Thank you for your kind words! We look forward to your next stay!

10/10 Excellent

Randy L

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with or without a car lots close by to walk to and nice bike and walking areas.
Stayed 2 nights in Apr 2024
Response from Alex on Apr 17, 2024
Thank you for your kind words! We look forward to your next stay!

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We really enjoy that it is away from the Vegas Strip. Staff are excellent!
Stayed 5 nights in Apr 2024
Response from Alex on Apr 17, 2024
Thank you for your kind words! We look forward to your next stay!

10/10 Excellent

Trevor, Normandy Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The pool is awesome!
Stayed 2 nights in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 17, 2024
Thank you for your kind words! We look forward to your next stay!

10/10 Excellent

Annabel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, clean & beautiful room, splendid view, amazing swimming pool, vineyard and the VIP Lounge staffs were accommodating. I would love to go back again.
Stayed 1 night in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 17, 2024
Thank you for your feedback, we have passed on your kind words to our VIP team, we look forward to your next stay.

10/10 Excellent

Melvyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This PROPERTY has it all without the normal Vegas scenes beautiful grounds, amazing restaurants great gambling and the pool is awesome and much better pricing than the strip
Stayed 1 night in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 16, 2024
Thank you for your feedback! We look forward to your next stay.

4/10 Poor

gary

Neighboring room dog BARKED ALL NIGHT While watching the sunset at the pool got kicked out.
Stayed 3 nights in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 15, 2024
Thank you for providing this feedback, we will use this to better serve our guests in the future.

8/10 Good

Cindy

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Our stay started out "below average" as we were checked into a room that was dirty, smelled, and had worn carpet and furniture. My husband complained to the front desk and they did not seem to care, but DID move us to a new room. At least it did not smell, but still had worn carpets and furniture. We did love all the restaurants, ease of parking, and quietness of the property. If the property updates the furnishings and carpets throughout, it could be an AMAZING property!
Stayed 1 night in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 13, 2024
Thank you for taking the time to give us the feedback, we will pass this on to the relevant departments. We look forward to your next stay.

4/10 Poor

Dale

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The valet staff broke my key fob for my car and didn't say anything about it. The valet out the keys in the cup holder without saying part of it was missing. I didit noticed it until I was half way home and made a stop.
Stayed 1 night in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 13, 2024
I do apologize regarding the experience you had here at Green Valley Ranch, please know this is not the standard we aim to achieve and take matters like this very seriously. Someone from management will be reaching out to you shortly.

2/10 Terrible

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave me the wrong room at check in. I reserved a Tuscany suite and got a basic room.
Stayed 1 night in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 10, 2024
Thank you for the feedback. Upon reviewing the notes of this reservation, it appears the additional guest at check in had requested the first available clean room. We do attempt to accommodate any and all guest requests. We will reach out to proper parties to ensure that miscommunications like this do not happen in the future. Thank you again for your feedback.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were truly impressed by the staff at Green Valley Ranch Resort and Spa. Their courteous professional and dedication was obvious at every encounter. This means a great deal. Our room had multiple issues but as we were there for a wedding spa weekend, we did not care to make a big fuss. However, we can see other visitors staying in that room where the makeup mirror didn't work (I ended up putting on 'my face' using our rental car mirror), the bathroom sink stopper was broken (we had to take turns prying it open with a nail filer to drain the used water every single time) and the bathtub couldn't be used because scalding hot water came out of both faucets (I singed one hand...ouch!) Also, the shower drain dripped no matter what we did. There was a ton of noise...sounded like construction at times. Overall, it was the thoughtful staff and the fact we were there for a wedding weekend that kept us from switching hotels. So...this is more of a good review than a bad one. It truly is a beautiful resort and being older is most likely part of the reason for some issues.
Stayed 3 nights in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 9, 2024
Thank you for your feedback, we do appreciate you taking the time to let us know where we fell short, we will use this to better serve our guests in the future. Hopefully we can show you the standard that Green Valley Ranch strives for upon your next stay.

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing from the time we arrived to the time we departed.
Stayed 3 nights in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 8, 2024
Thank you for your feedback! We are ecstatic that you enjoyed your stay with us, we look forward to seeing you again!

10/10 Excellent

Arev

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful place. Me and my boyfriend had so much fun during our stay. Everything was very organized and clean
Response from Alex on Apr 7, 2024
Thank you for your kind words regarding our property! We look forward to your next stay with us.

4/10 Poor

Arlyne

Liked: Cleanliness, staff & service, property conditions & facilities
No fridge, nor hot water availability Resort fee shouldn’t be charged…
Stayed 3 nights in Apr 2024
Response from Alex on Apr 8, 2024
Thank you for your feedback Arlyne, we appreciate you taking the time and effort to provide this information to us. In regards to the resort fee, that is standard practice for all properties in the Las Vegas/Henderson area. We hope that we will see you again in the future.

10/10 Excellent

Winona Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! We had a blast w/family. Only concern is smell of Cigarette smoke due to casino.
Stayed 4 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Apr 5, 2024
Thank you for your feedback! We will inform the appropriate departments to see what we can do to help minimize the cigarette smell.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Very clean and comfortable. Great pool area and lounging areas.
Stayed 3 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Apr 5, 2024
Thank you for your kind words! We look forward to your next stay.

8/10 Good

Stephanie, henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy property.
Stayed 3 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for your kind words regarding our property! We look forward to your next stay with us.

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Apr 2024
Response from Green Valley Ranch Hotel Management. on Apr 4, 2024
Thank you for your kind words! We look forward to your next stay.

6/10 Okay

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, room had a few issues including two burned out lightbulbs which goes to attention to detail. Loved the vineyard by the pool. Biggest put off is the large resort fee places like Green Valley ding you with on arrival. If it’s mandatory, add it to the room rate to begin with.
Stayed 3 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Apr 4, 2024
Thank you for your feedback Julian, we appreciate you taking the time and effort to provide this information to us. In regards to the resort fee, that is standard practice for all properties in the Las Vegas/Henderson area. We hope that we will see you again in the future.

10/10 Excellent

Michelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful for a las vegas hotel. Come here for beautiful nature while still being able to enjoy some casino gaming as well
Stayed 2 nights in Jan 2024
Response from Green Valley Ranch Hotel Management. on Apr 3, 2024
Thank you for your kind words regarding our property! We look forward to your next stay!

10/10 Excellent

George

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best “bang for the buck” in Las Vegas.
Stayed 3 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Apr 3, 2024
Thank you for your feedback, we look forward to your next visit.

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet attendants were absolutely superb
Stayed 2 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Apr 2, 2024
Thank you for your kind words, I will pass this onto our Valet team! We look forward to your next stay.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 30, 2024
Thank you for your feedback! We look forward to your next stay.

6/10 Okay

Timur

Traveled with family
Liked: Cleanliness
For the price that they are charging, they need to make some serious upgrades
Stayed 3 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 29, 2024
I do apologize for the experience you had here at Green Valley Ranch, please know that we take this feedback seriously, a member of management will be reaching out to you shortly. Thank you.

10/10 Excellent

Julie, Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying here because it has everything I want!! Large wide hallways, tons of food options and beautiful grounds !!!
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 29, 2024
Thank you for your kind words! We look forward to your next stay.

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. Wish we had time to enjoy the pool.
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 27, 2024
Thank you for your feedback, we are ecstatic that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

James

Traveled with family
Liked: Amenities
We enjoyed our stay. Great rooms and friendly, professional staff!
Stayed 2 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 27, 2024
Thank you for your feedback! We are elated to hear you enjoyed your stay, we look forward to seeing you again in the future!

4/10 Poor

Shelly

Traveled with family
Disliked: Staff & service, property conditions & facilities
Front desk was terrible to deal with at check in. Then our TV didn’t work. Asked to switch rooms. Said they couldn’t do that but would send maintenance up later. Room needed a face lift. Looked aged.
Stayed 3 nights in Feb 2024
Response from Green Valley Ranch Hotel Management. on Mar 21, 2024
We apologize that we didn't meet your expectations, a member of management will be reaching out to you shortly.

10/10 Excellent

stacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to within walking distance and on the properties. Room were clean snd nice.
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 21, 2024
There's so much from the District to Dollar Loan Center arena, it's hard to find something not to do. Thank you for your feedback and we look forward to your next stay.

8/10 Good

Douglas

Traveled with partner
Property is older, service excellent, but could need a little refresh. I did really enjoy my time here.
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 21, 2024
Thank you Douglas for your review, we appreciate your feedback. We look forward to your next stay.

10/10 Excellent

Cesar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra clean hotel, very nice casino setting easy to walk around
Stayed 2 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 21, 2024
Thank you for your feedback, we appreciate you taking the time to write a review. We look forward to your next stay,

2/10 Terrible

Amy

Traveled with family
Disliked: Amenities
Very disappointing!
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Amy, first and foremost I want to apologize for the negative experience you had at our resort, a member of management will be reaching out to hopefully get more information regarding how we can improve your next stay with us.

10/10 Excellent

leidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience.
Stayed 3 nights in Feb 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Thank you for your kind feedback, we look forward to your next stay.

6/10 Okay

Steve

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room floor was dirty around bed, you could tell what portions are vacuumed regularly and which pieces never saw a vacuum. No hot water in sink, and while shower had hot water, the pipes in the wall vibrated and rattled when showering. Advised front desk and they just said thanks for advising us.
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Steve, thank you for taking the time to provide us this feed back. First I want to apologize on behalf of the hotel in regards to your room not being up to expectations. I want you to know we take this feedback seriously and are communicating with the proper departments to ensure this doesn't affect you, or any other guests moving forward. We hope you'll give us another chance to wow you with what Green Valley Ranch truly has to offer.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time there. We hadn’t planned to be there long as we were catching an early flight the next morning. We checked in and were told to call for our bags when in our room so, we headed to the casino then to dinner. When we arrived to our room, to our great surprise we were upgraded to an amazing suite. We wished we could’ve spent more time there and do plan to go back. Our experience with the staff we interacted with were all very positive. Looking forward to going back!
Stayed 1 night in Feb 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Thank you for your feedback and kind words, we are ecstatic to know your stay with us was a great one! We look forward to your next stay with us.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Thank you for your kind feedback. We look forward to your next stay.

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
On arrival I had no hot water and the furniture in the room was old and outdated Noise in the hallway was inexcusable. Very different experience from the visit I had in 2021.
Stayed 4 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
David, first I want to apologize for the bad experience you had staying with us at our hotel. We strive to give the best possible experience to all of our guests. We appreciate your feedback and want you to know it is invaluable to us as it's what allows us to know where we need to improve. Thank you for taking your time to let us know where we came up short, we are communicating with the proper teams to ensure that these issues are addressed. We hope you'll give us another chance to make your next stay memorable.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean and very, very polite to their guest. I will recommend anybody that wants to go to Vegas needs to stay at the Green Valley Ranch resort the best hotel I stood at so far in Vegas. I would really be back again. What an amazing hotel you have I would recommend my friends and families to stay at the green Valley Ranch spa and casino. Thank you for your hospitality and see you soon.
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Thank you very much for your kind words, we appreciate your feedback and are glad to hear you enjoyed your stay. We look forward to your next stay with us.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything!
Stayed 1 night in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Thank you for your kind feedback, we look forward to your next stay.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Perfect if you don’t want to deal with the strip crowds and traffic. Room was big, restaurant and theater in the resort. Definitely will be staying again, looking forward to it
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Thank you for your kind words, we're looking forward to seeing you again!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Thank you for your feedback, we look forward to seeing you again.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and clean. No tobacco smell outside the casino area. great customer service from every staff member!
Stayed 2 nights in Mar 2024
Response from Green Valley Ranch Hotel Management. on Mar 18, 2024
Friendliness and a home away from home is what we aim for. We are elated to hear you enjoyed your stay with us and we hope to see you again soon.

6/10 Okay

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Our beadspreads and bathroom counter wasn't clean when we first entered our room. And we were shorted towels. I complained to the management via their Facebook page. The problems were fixed by our second day. But first impressions were not good. The map they give you for how to navigate the facility is worthless. The rest of the facility was clean.
Stayed 3 nights in Mar 2024
Response from Alex on Mar 6, 2024
Thank you for your feedback. We apologize that you did not enjoy your time with us. We would love to serve you again in the future.