Ratings based on 13,744 Verified Reviews

3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Exelent ..........thanks Hard Rock

Posted Jul 21, 2017
Near to great food is perfect if you need uber transportation is perfect. Totally perfec vacations
3 out of 5
by A verified traveler from Texas

Nice hotel off the strip

Posted Jul 21, 2017
Pros: The music memorabilia throughout the hotel is definitely worth going to see.
This was our first stay at this hotel and overall the hotel was nice. The bed was very comfortable, but the room temperature took a while to drop - good thing we turned the thermostat down as soon as we checked-in. The carpet in the room desperately needs replacing as it was covered in stains. The lighting in the vanity area and bathroom was way too dark. The fixtures in the room were very nice. The pool area was a nice plus with sand entry and in-pool. Although it is advertised that they have multiple pools with some being adults only, the adults only pools were closed 2 of the 3 days we were there. Not a good selling point when you visit in July. With the hotel being off-strip it was good that we had a car, otherwise it would have been difficult. We were disappointed that the in-hotel nightclub was closed our entire stay. Apparently it only opens when there is a concert scheduled.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Great hotel next to the strip

Posted Jul 21, 2017
The Hard Rock Hotel is a great hotel in Vegas. Everything was well organize. The restaurants had great food. The outdoor pool was very nice, sort of beach style. Overall great time
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Rocking hotel

Posted Jul 19, 2017
A hotel that stays very busy, always has something to do. You can get lost in there. Staff is very fast and friendly
Comment from Hotel Management
Jul 19, 2017 by Josh J, Hotel Management
Tabitha, Thank you for the excellent review on Expedia for the Hard Rock Hotel and Casino Las Vegas. We are very happy to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our team members. We strive to create one of a kind experiences for our guests. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly service.

Posted Jul 19, 2017
Jeff at the Bell Service/Concierge was amazing helpful!
Comment from Hotel Management
Jul 19, 2017 by Josh J, Hotel Management
Dear valued guest, Thank you for the excellent review on Expedia for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our team member, we strive to provide a high level of service. Your patronage is very much appreciated and we hope to have you as our guest again soon. Thank you, Josh
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 19, 2017
The pool was changling to get into. Lot's of rules & all pools were not open.
Comment from Hotel Management
Jul 19, 2017 by Josh J, Hotel Management
Dear valued guest, Thank you for taking the time to provide feedback on Expedia. In regards to your experience about our pool accommodations, we apologize that we did not deliver on your expectations. We strive to provide a fun and entertaining experience throughout our property. Some pools may close as these areas do accommodate special events, hotel guests and our world famous Rehab party. We greatly appreciate your feedback for these areas and we will continue to work to provide a better experience. Thank you for being our guest and we hope to have you stay with us again in the future. Thank you, Josh
4 out of 5
by A verified traveler from Bronx , NY

Old and outdated feel.

Posted Jul 18, 2017
customer service was horrible. Waited way to long on line to check in. Seem like they were short staffed . One of the employees said for 20 more dollars we can get upgraded to the newest tower with a balcony and view of the pool. We went up to our room and it was noisy and there was no balcony it was two windows that opened up like doors that had railing on the outside . We quickly changed rooms and he then proceeded to give us a room that was dusty and smelled of smoke . At this point I was furious . I have asthma and allergies so that was a no no . Called house keeping and the front desk . I waited 30 mins for a new room in which someone brought a new key for the new room. Honestly I would prefer hotels on the strip but I was invited by some friends and decide to go . Will never return they have outdated check in and check out service . I waited 25 min to check out where other hotel have a kiosk that cater to there guest who want to check in and check out . Overall didn't care for the hotel because of the experience and the distance from the places I wanted to go . I was at the Venetian years ago and I'm a luxury type person and willing to pay extra to experience certain things . I had a good time with friends away from the hotel but will not return .
3 out of 5
Recommended
for Everyone
by A verified traveler

The Hard Rock Hotel is finally showing her age.

Posted Jul 18, 2017
Still a fun place to go, but anyone who's been to the Hard Rock before will definitely notice that her age is finally catching up to her. She's off the strip so that might not matter to some. But we were a bit saddened by her appearance, and wondered if she'd finally be put out to pasture. The pools (when open) are still a centerpiece attraction.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando Fl

Great hotel, not so great casino

Posted Jul 18, 2017
One thing I didn't like was that Some of the casino servers were really rude! Other then that I enjoyed my stay. The room was great the restaurants in the hotel were great, the spa was great and the pools were great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel near to the strip but not too close.

Posted Jul 18, 2017
Pros: I enjoyed my stayed at the hotel. It has a variety of shops and variety of eateries. The pools were very nice.
Cons: My only issue is that the pool you can use during the week is located in one tower while the Paradise tower, where I stayed did not have a convenient
Location: I just walked around the took in the casinos and shops around the strip.
My check in was quick and easy. I arrived too early for my room to be ready, however, I was able to check in and the clerk text me when the room was ready. The rooms are big and comfortable. The staff was nice and courteous. I used a bellhop and valet parking both were very nice. Please be aware of the room amenities that are offered. I did not know that they are weigh and one can easily get charged for an item. There is a note but it needs to be more visible. I did not see the note advising of the charges until it had been to late and items had been removed to view. I was not charge however, it can easily happen if not paying attention.
Comment from Hotel Management
Jul 19, 2017 by Josh J, Hotel Management
Dear valued guest, Thank you for the very good review on Expedia for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms, team members and world famous pools. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh