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Reviews of Hawthorn Suites by Wyndham Las Vegas/Henderson

2.5 out of 5
Hawthorn Suites by Wyndham Las Vegas/Henderson
910 S Boulder Hwy, Henderson, NV

Reviews

7.2

Good

Rating 10 - Excellent. 316 out of 1003 reviews" "
Rating 8 - Good. 245 out of 1003 reviews" "
Rating 6 - Okay. 200 out of 1003 reviews" "
Rating 4 - Poor. 139 out of 1003 reviews" "
Rating 2 - Terrible. 103 out of 1003 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities
This property was easy to get to and then easy access to the other places I intended to see. The staff were friendly and very attentive.
Stayed 2 nights in Apr 2024

6/10 Okay

Stephnay, Lewiston

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only issues ....the pillows. To ud not only were they square(not what I would consider European....but hard!! No biggy we'll br back here in Spr loke last yr.
Stayed 1 night in Apr 2024
Response from Lena on Apr 24, 2024
Great! Actually, the pillows are not square but when they put them in the cases, they make it look that way.

10/10 Excellent

Juan

Traveled with group
Liked: Amenities, property conditions & facilities
Clean n great customer service
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on Apr 17, 2024
Woow so glad you enjoyed your stay. Hope to see you on your next stay.

4/10 Poor

Peter

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lena on Apr 18, 2024
Thank you

6/10 Okay

Jolene

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from lena on Apr 18, 2024
Thank you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on Apr 17, 2024
Thank you. Glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mona C. - front desk manager on Apr 16, 2024
Thank you. We are glad you enjoyed your stay.

4/10 Poor

elliot

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very noisy hotel, when I tried to call the front desk nobody answered. When I checked in I had to wait 5 minutes for someone to help me. I was on the third floor and when I left Saturday morning the elevator was out of order. I should have to issued a refund.
Stayed 2 nights in Apr 2024
Response from Mona C. - front desk manager on Apr 13, 2024
We apologize for the issues you experienced during your stay with us. We were having our elevator doors upgraded Saturday morning. If questions or concerns please call the property.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price waa right.
Stayed 1 night in Apr 2024
Response from Lena on Apr 9, 2024
so glad you enjoyed your visit.

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hallway had a terrible smell to it, thankfully the room smelled fine. The gym equipment didn’t work due to it tripping the breaker when the elevators ran. The hot tub was out of order. I got a pre-packaged cheese danish at breakfast that was moldy. The beds were fine and the lady at the front counter was super nice. It’s obvious this hotel could use some attention though.
Stayed 1 night in Apr 2024
Response from Lena on Apr 10, 2024
Our food is delivered weekly from Sysco and they have an excellent reputation. The Hot Tub is being repaired we do apologize for any inconvience you may have experienced. .

10/10 Excellent

Cherolyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lena on Apr 9, 2024
Well thank you for the great score.

6/10 Okay

Francesca

Traveled with partner
Staff was nice, hotel need updated
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on Apr 8, 2024
Thank you. Im so glad our staff was nice. We are working on the renovations in our hotel. Hope to see you on your next stay.

10/10 Excellent

Luc

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Mona C. - front desk manager on Apr 8, 2024
Woow thank you. Im so glad you enjoyed your stay.

8/10 Good

Brenda, Edmonton

Traveled with family
Liked: Cleanliness, staff & service
I found the rooms to be quite ‘tired’ for the rate charged, the TV’s were very small and not adjustable for viewing and the dining area for breakfast is in the lobby as you walk in with only 3 tables.
Stayed 1 night in Apr 2024
Response from lena on Apr 9, 2024
The lobby has a large family area table that seats up to 12 people and and on the other side there are 6 tables. We also have a meeting area next to the breakfast if you wish to eat alone. Let us know on your next visit and we will show you the options,

10/10 Excellent

Lisa

Traveled with family and small children
We chose this hotel based on location (on our way to a camping spot), parking for our camp trailer, and free breakfast onsite. It met our expectations and the staff was very nice & helpful.
Stayed 1 night in Mar 2024
Response from l on Apr 9, 2024
Good we are pleased

6/10 Okay

Martin

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
moldy in the restroom, the curtains damaged and the air conditioning noisy.
Stayed 3 nights in Mar 2024
Response from lena on Apr 1, 2024
Thank you and we do apologize. Lena

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tolerant of our noisy nieces and nephews in the swimming pool area. Always had fresh dry towels for everyone to use. Allowed us also to have a boisterous pizza dinner in the area near the front desk.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on Mar 27, 2024
Thank you. Im so glad you enjoyed your stay. We enjoyed your family. Hope to see you on your next stay.

6/10 Okay

Karen, Dauphin Island

Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on Apr 16, 2024
Dear guest, we apologize about the poor rating. We would love to hear more detailed feedback on how we could better improve.

2/10 Terrible

Lynn

Traveled with family and small children
Disliked: Amenities
It was the worse stay ever. From the horrible smell walking in. No extra pillows when requested,worse of all when I asked management sat morning for house keeping to clean my room,just to come back and nothing was done to my room.I had to throw out my own trash and had to reuse the same towels to shower, than when I went to ask for a discount off my stay they said management was gonna get a hold of me. ITS A BUNCH OF BS
Stayed 2 nights in Mar 2024
Response from lena on Mar 25, 2024
We do place 4 pillows on each bed. We do apologize if you did not have that amount. We offer daily service as you can retrieve extra towels at he front. I was not available yesterday but as the front desk advised I would be able on Monday. Regards Lena GM

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean accommodation and friendly staff
Stayed 1 night in Mar 2024
Response from Mona C. - front desk manager on Mar 25, 2024
Thank you. Im so glad you you enjoyed your stay.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is old and in need of work. Mold was painted over in the bathroom and the plastic tub was noisy each time you shifted weight in it. There are gaps in the window frames, so during a good wind storm it sound like a 50's western movie as the wind whistles through the window gaps as you try to sleep. On the plus side, the breakfast was good, but there's only one person taking care of things like getting coffee and restocking food, and she was overwhelmed. She needs a raise!
Stayed 3 nights in Mar 2024
Response from Mona C. - front desk manager on Mar 25, 2024
Thank you so much we do appreciate your valued concerns. We are in the middle of a remodel and We can take care of that right away. Im glad you enjoyed the breakfast and our staff.

4/10 Poor

Kyle

Traveled with family
Disliked: Amenities, property conditions & facilities
Someone needs to knock this place down and start over
Stayed 1 night in Mar 2024
Response from lena on Mar 25, 2024
thank you

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As in any establishment the front person makes the first impression. The charming woman at the front desk was just that..and while training another, equally charming person. They were very helpful. Would have liked a working hot tub but all was comfortable.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on Mar 19, 2024
Woow ! Im so happy you enjoyed your stay and we are glad you enjoyed our staff and establishment. Hope to see you on your stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was perfect for our needs. Spacious and had a kitchen.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on Mar 19, 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

8/10 Good

Adam

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 2 nights with my child, husband and a service dog. The only reason why I’m giving this hotel a 4 stars it’s because I requested a room on the ground floor via email 1 week before my stay and when I checked in they gave me a room on the third floor even though I pointed out that I had requested a room on the ground floor. Breakfast was good. Hotel room was clean and spacious. Very convenient to have a gas station and some fast food restaurants within walking distance. I would stay there again if needed.
Stayed 2 nights in Mar 2024
Response from Mona C. - front desk manager on Mar 19, 2024
Thank you. Im so glad you enjoyed your stay. You can also contact the property and I would love to help you with the room to be on the first floor. Hope to see you on your next stay.

6/10 Okay

ilwha, Flushing

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a lot smell in the carfet. It was too dark in the kitchen to cook. There was something yellow on the bed sheets. The soundproofing was bad.
Stayed 8 nights in Mar 2024
Response from Mona C. - front desk manager on Mar 19, 2024
Thank you. We apologize for the issues you experienced during your stay with us. We are in the process of remodeling. Hope to see you on your next stay.

6/10 Okay

Teofilin Ballesteros

Traveled with family
The room met like a smoker room.
Stayed 3 nights in Feb 2024
Response from Mona C. - front desk manager on Mar 19, 2024
Thank you. We apologize for the issues you experienced during your stay with us.

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The neighborhood was a little worrisome. The shower sounded like it was gonna break when stepping in the bathtub. The bed was very hard. I personally don’t think it was worth the money spent for the stay.
Stayed 4 nights in Feb 2024
Response from Lena on Mar 7, 2024
We apologize for the issues you experienced during your stay with us.

8/10 Good

seereen

Liked: Amenities
The manager was nice and her helper they tried their best to get us a vagetatian food
Stayed 3 nights in Feb 2024
Response from Mona C. on Mar 4, 2024
Thank you. Im so glad you enjoyed your stay.

10/10 Excellent

Teresita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice
Stayed 1 night in Feb 2024
Response from Mona C. on Feb 25, 2024
Thank you for your feed back. I hope to see you on your next visit.

6/10 Okay

Crystal

Liked: Staff & service
The staff were very helpful & they have a decent breakfast
Stayed 3 nights in Feb 2024
Response from Mona C. on Feb 25, 2024
Thank you im so glad you enjoyed your stay.

8/10 Good

Carlos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs an update
Stayed 2 nights in Dec 2023
Response from Mona C. Front desk manager on Mar 15, 2024
Thank you. We are working on maintains around the hotel. Hope we see you on your next stay.

10/10 Excellent

lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin
Stayed 1 night in Feb 2024
Response from Mona C. on Feb 21, 2024
Thank you. Hope to see you on your next stay.

2/10 Terrible

Jody

Stayed 1 night in Feb 2024
Response from Mona C. - front desk manager on Mar 20, 2024
Thank you.

10/10 Excellent

Chris

Liked: Cleanliness
Always stay here when I’m in Vegas area.
Stayed 3 nights in Jan 2024
Response from Mona C. on Feb 12, 2024
Thank you im so glad you enjoyed your stay.

10/10 Excellent

Taisha

Stayed 1 night in Feb 2024
Response from Mona C. - front desk manager on Mar 22, 2024
Thank you. Hope to see you on your next stay.

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, reasonable price
Stayed 10 nights in Jan 2024
Response from Mona C. on Feb 12, 2024
Thank you. Hope to see you on your next stay.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities
Room was very clean, updated bathroom fixtures which were also clean. Design is older a bit dated but generally well kept. Comfortable stay, thank you.
Stayed 1 night in Feb 2024
Response from Mona C. on Feb 12, 2024
Thank you. Im so glad you enjoyed your stay. We hope to see you on your next stay.

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is easily accessed with gas &restaurants near by. This is my 3 or 4 stay here when passing through Las Vegas
Stayed 1 night in Feb 2024
Response from Lena on Feb 7, 2024
Thanks so much we appreciate you!

6/10 Okay

Jeanne, Kingman

Business traveler, Traveled with family
It was clean but dated as compared to photos shown of property
Stayed 1 night in Feb 2024
Response from Lena on Feb 5, 2024
Thank you

2/10 Terrible

Lynette

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures for this property must have been taken 20 years ago. The carpet and furniture in the room were stained. There was mold on the ceiling in the bathroom. I would never stay here again.
Response from Lena on Feb 7, 2024
To be honest I did check the room you stayed in and found mold. We are in the process of remodeling. Regards Lena GM

2/10 Terrible

LYNDA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mona C. on Jan 30, 2024
Thank you.

6/10 Okay

leonard

Stayed 1 night in Jan 2024
Response from Mona C. - front desk manager on Mar 20, 2024
Thank you

6/10 Okay

MK

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Mona C. on Jan 28, 2024
Thank you.

4/10 Poor

CJ

Business traveler
Disliked: Property conditions & facilities
Lots of homeless wandering around outside. Booked it because it had an indoor pool with hot tub. Was told in arrival, hot tub was broken. During my time there, the elevator broke. Only positives, hot water in the shower and the variety which was offered for breakfast.
Stayed 3 nights in Jan 2024
Response from Lena on Jan 29, 2024
Thank you for letting us know you enjoyed our water pressure in the bathroom and our breakfast.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived on Wednesday afternoon without a car and was delighted to find that a light meal was available for guest. Saved us the trouble of walking to a restaurant. Nice room (somewhat dated) with space to spread out including a small table and chairs in the kitchenette. Not bad for the money.
Stayed 2 nights in Jan 2024
Response from Mona C. on Jan 28, 2024
Thank you. We are glad you enjoyed your stay with us. We are working on remolding. We hope to see you on your next stay.

8/10 Good

Ishmael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mona C. on Jan 28, 2024
Thank you.

4/10 Poor

Don

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mona C. on Jan 28, 2024
Thank you.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as I entered it reaked of mustiness. The sheets on both beds in the room I got were dirty. I let staff know; I asked for a different room then was told they were all booked. Staff then told me they could change the sheets. I shouldn't have to wait for you to change the sheets all because you failed to check the room beforehand. I asked staff to call up the manager because this was ridiculous. The girl working then tells me "I can't call her babe unless it's an emergency like a fire". As a manager she should be on call for this type of situations that the staff on sight has no knowledge as to how to handle.
Stayed 3 nights in Jan 2024
Response from Mona C. on Jan 28, 2024
Thank you for your feedback. We apologize for the issues you experienced during your stay.

4/10 Poor

bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
No shampoo when I was check in toilet was plugged up and a plunger was in front of door that not cool I’ve been to hotels and sorry that not cool I should I’ve been comp or discount I was not
Stayed 2 nights in Jan 2024
Response from Mona C. on Jan 26, 2024
We do apologize that you did not enjoy your stay with us. Thank you for reaching out