Nice hotel but needs a face lift
Posted Feb 23, 2017
This hotel was clean and comfortable, but the staff was rude and very unhelpful.. We ate brunch at the restaurant both saturday and sunday morning. Both times we had an issue. Saturday morning there were no eggs on the buffet and we asked our waiter who said he would check, 35 minutes and no eggs. We complained to the front desk and we were told we would be given breakfast vouchers for sunda morning, but they never showed up to our room and when e checked out they knew nothing about our vouchers.
Sunday morning we were told 10-15 minute wait, we waited 25 minutes for a seat and while we waited this couple came in after us and sat at a small table before us, which was fine but then they were joined by another couple and the hostess moved them from the table of two to the table of four that we had been waiting 25 minutes. I complained to the hostess, but it didn't matter. I also asked for a table by the window and she told me it was reserved and then sat a family there that put their name on the wait list shortly after we did.
We went to the pool on Saturday and there were these strange young men in hoodies and sweats that were hanging out in the cabanas listening to music. They would walk to the opposite side of the pool from us and I asked them if they worked there and they said yes, they were the lifeguards. I would have had no idea if I didn't ask. They yelled out loud on saturday at 4:00PM that the pool was now closing. It was 4:00PM on a saturday!