Ratings based on 1,171 Verified Reviews

4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, Quiet, clean hotel!

Posted Mar 23, 2017
I was impressed with the quality of service, the cleanliness and the comfort of my the Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita,Kansas

Beautiful hotel.

Posted Mar 20, 2017
Beautiful hotel. Very quiet and clean. Very friendly and helpful staff.
4 out of 5
by A verified traveler

Most of the village is closed. Casino is closed.

Posted Mar 20, 2017
Hotel and staff were nice. View was beautiful. Most of the village and casino are closed....
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location on the lake. Awesome views!

Posted Mar 20, 2017
I'm going back. Nice shops on site. Water activities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Datenite

Posted Mar 19, 2017
Nice view from our room of the Lake and hills and golf course, very comfortable amenities but for us seniors, a long walk to the restaurant and parking garage with poor signage. Staff is courteous but no one goes out of their way to deliver better customer service.. which is a general problem in Las Vegas.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful hotel, staff ok

Posted Mar 18, 2017
Hotel itself was beautiful with immaculate grounds. Room was spacious and very comfortable. Bathroom was huge with soaking tub. Check in staff was polite but they could be more personable and try to get to know their guest know to personalize the experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

My stay

Posted Mar 7, 2017
Pros: rooms are very clean , comfortable.
Cons: The front desk peronnel Smile ladies! pretend like you enjoy what you do.
Location: Nice quiet location
Everything was perfect until my check out. I notice the hotel charged us full price for the stay when we had already paid a portion to Expedia, But it was to late to turn back to the hotel. and ask for a refund. One other complaint. I left a beautiful pink cardigan sweater on the bed . I called the hotel to see if they could hold on to it and they said no one had turned in any item to the lost and found. How dishonest. I can honestly say I left that sweater on the bed but forgot to grab it on my way out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Love the hotel n the stuff... the view is beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice. But some housekeeping issues.

Posted Feb 27, 2017
The staff and hotel were great. However, I found stains on the comforter as well as hair in a number of places in the shower. I brought this up with management. The comforter was replaced, however, There was still hair in the shower after one area was cleaned. Disappointing issues that overshadowed the stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
Beautiful facility! Loved the restaurants in the village. Lots of stars for Luna Rossa!