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Reviews of Hilton Lake Las Vegas Resort and Spa

4 out of 5
Hilton Lake Las Vegas Resort and Spa
1610 Lake Las Vegas Pkwy, Henderson, NV

Reviews

7.8

Good

Rating 10 - Excellent. 437 out of 1002 reviews" "
Rating 8 - Good. 232 out of 1002 reviews" "
Rating 6 - Okay. 141 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 87 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very secluded peaceful retreat! We really enjoyed it. The property could use some work but overall provided a very nostalgic feel. Will be visiting it again.
Stayed 1 night in Mar 2024
Response from Mary V. on Mar 24, 2024
We truly appreciate your rating. We hope to have you back soon.

4/10 Poor

Bijan

Disliked: Cleanliness, amenities, property conditions & facilities
This property has so much potential. Unfortunately they have not maintained it. Water leaks that were not taken care of properly, mold, AC not working in multiple rooms. Ceiling tiles half way open through out the resort. I can see why the ritz closed the doors on this place. SO much potential, poor management. 1 star for everything except the views.
Stayed 2 nights in Feb 2024
Response from Melissa A. on Feb 26, 2024
The experience you have detailed is certainly not the one we want any of our guests to have at our hotel Lake Las Vegas. Please accept our apologies for falling short of expectations and be assured that we will be looking to rectify these shortcomings based on your feedback.

10/10 Excellent

Jeny, Henderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love Lake Las Vegas and the Hilton hotel is a nice and great place to stay! We went for a couples massage at the Ravella Spa, the Therapysts were great! Can’t wait to go back!
Stayed 1 night in Feb 2024
Response from Mary V. on Feb 24, 2024
We truly appreciate your rating. Thank you for choosing our hotel and we hope to see you soon.

8/10 Good

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort and the staff is fantastic. I hope that the lagoon gets fixed and the pool opens up soon.
Stayed 2 nights in Feb 2024
Response from Mary V. on Feb 20, 2024
Thank you for taking the time out of your day to share your rating with us. We appreciate your kind words. Yes, the pool will be open on March1st. we hope to have you visit us again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Mary V. on Feb 20, 2024
Thank you for taking the time out of your day to share your rating with us. We appreciate you choosing our hotel and hope to have you visit us again.

8/10 Good

Brayan A

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Lovely hotel. Nothing really to complain about except for maybe the bathtub size and the fact that I couldn’t take a bath due to the scorching hot water. Other than that I really enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Mary V. on Feb 20, 2024
Thank you for taking the time out of your day to share your rating with us. We appreciate you choosing our hotel and hope to have you visit us again.

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel with amenities a reasonable distance from the Strip for those seeking a quite, relaxing stay.
Stayed 2 nights in Jan 2024
Response from Melissa A. on Jan 13, 2024
Thank you for taking the time of your review. We really are happy that you did enjoy your stay with us and giving us a 10/10 rating. We hope to see you again on your future stays. Have a good evening.

4/10 Poor

Tuan, VALENCIA

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Had a few time with my in-laws, but had some challenges with the hotel
Stayed 2 nights in Dec 2023
Response from Melissa A. on Jan 13, 2024
Thank you for taking the time of your day to fill out this survey. We do apologize for any inconvenience of your stay. Have a good evening.

10/10 Excellent

Antonio

Stayed 2 nights in Dec 2023
Response from Melissa A. on Jan 31, 2024
Thank you very much for taking the time of giving us a score. We really do appreciate it and giving us a 5 out of 5. We hope to see you in your future stays. Have a good evening.

8/10 Good

Cody

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Mary V. on Dec 27, 2023
Thank you for taking the time to share your rating. We hope you consider staying with us in the near future.

4/10 Poor

Camilla

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mary V. on Dec 19, 2023
Thank you for taking the time to share your experience, I hope you consider staying with us again. We would love to make it right on your next stay.

10/10 Excellent

Sara

Stayed 3 nights in Nov 2023
Response from Mary V. on Dec 27, 2023
We truly appreciate your perfect rating. Thank you for sharing.

6/10 Okay

Rosemarie

Disliked: Staff & service
Called 3 times for towels, did not have room service menu, had to call twice for that as well. Breakfast buffet was great.
Stayed 1 night in Dec 2023
Response from Mary V. on Jan 7, 2024
Thank you for sharing your experience with us. For all aspects that fell short, we apologize and assure you that we will be taking corrective measures based on your feedback.

8/10 Good

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Melissa A. on Dec 5, 2023
Thank you for taking a moment to share your rating. I am pleased to hear you found the hotel to your liking.

6/10 Okay

Ryan, South Bend

Stayed 4 nights in Aug 2023
Response from Melissa A. on Nov 16, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest room. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

4/10 Poor

Theresa

Disliked: Property conditions & facilities, room comfort
Faded glory…
Check in went pretty fast, our room had no wash cloths or hand towels and never got any for the 2 nights we were there. The hotel had a huge convention of preteen dancers with their parents. Unfortunately kids were left to run down the halls making all sorts of noise. Our biggest complaint was the king sized bed, it had a huge revine in it, we ended up sleeping side by side bumping into each other because of the horrible mattress. We really didn’t get good sleep. Next stay will be at the Westin, we are done with this Hilton. I remember how beautiful it was when it was a Ritz Carlton. Now it seems like Hilton doesn’t do any maintenance. Hot water takes forever to the faucet, almost everything needs to be painted, our room needs a deep cleaning. The best part of the hotel is that it connects to the Village but even the Village is a shadow of what it once was. Sigh.
Stayed 2 nights in Nov 2023
Response from Melissa A. on Nov 15, 2023
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melissa A. on Nov 15, 2023
Thank you for giving us you're rating a 6 out of 10. You have a good rest of your day.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mary V. on Nov 12, 2023
We truly appreciate your wonderful rating. Thank you so much for staying with us. Hope to see you in the near future.

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The shower was leaking and the carpet on that side was all wet and there’s was trash in the refrigerator. When I told the front desk nothing was done about it and said they didn’t have another room.
Stayed 3 nights in Nov 2023
Response from Melissa A. on Nov 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not ready when we arrived and we arrived over an hour later, BUT they took every effort to remedy the situation by providing us with a complimentary breakfast buffet and a late check out. They were very apologetic for the inconvenience and really made us feel appreciated in their efforts to address the situation. The hotel is BEAUTIFUL. We had a suite and it was out of this world! We have been in some suites before, but this one was so comfortable and spacious. It was shockingly nice, clean, and comfortable considering that the price was very reasonable. The surrounding area is beautiful and the food served at the hotel is very good quality. My husband and I plan to stay at this hotel every time that we are in the area. We were very pleased with our stay.
Stayed 2 nights in Nov 2023
Response from Mary V. on Nov 6, 2023
Thank you for taking the time to share your experience, and we truly appreciate your patience and understanding. We are glad to hear you enjoyed your beautiful suites, and we hope you consider staying with us again.

8/10 Good

Thomas C.

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff at all levels were amazing, kind and courteous, overall very nice place but could use a refresh, first impression is everything and columns at entrance were crumbling, carpet coming up in corners of room and shower had some mold in the corners but otherwise clean could use some new lobby furniture (old, stains, etc.)
Stayed 4 nights in Oct 2023
Response from Melissa A. on Nov 2, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We do apologize for any inconvenience of the guest room. We are looking into the process of being renovated next year. Have a good day.

4/10 Poor

james

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy! Wine glass in front of our door when we checked in, could tell it was sitting there for some time because we could see that the red wine evaporated in the bottom of the glass. Elevators not swept, same trash sitting for days. 6th floor table outside elevator was so dusty that you could read "clean me" written in dust on the table and was not cleaned in the 4 nights we stayed.....beware of the suprise resort fee!!!
Stayed 4 nights in Oct 2023
Response from Melissa A. on Nov 2, 2023
Thank you for taking the time out of your busy day to share your valuable feedback, we sincerely appreciate your review. Please accept my sincerest apologies for the challenges you encountered while staying at our resort. We will inform our departments regarding of your experience.Have a good day.

10/10 Excellent

Robert, Media

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful scenery
Stayed 2 nights in Oct 2023
Response from Mary V. on Oct 31, 2023
Thank you for taking the time to share your wonderful rating. We are glad to hear you enjoyed the scenery. We hope you consider staying with us again.

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary V. on Oct 28, 2023
We truly appreciate your wonderful rating and hope to have you back at our property in the near future.

2/10 Terrible

APRIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melissa A. on Oct 23, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

4/10 Poor

heidee

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Inattentive front desk. Rooms are dated. Not the same as advertised.
Stayed 2 nights in Oct 2023
Response from Melissa A. on Oct 17, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the hotel and staff. Disappointed that the area around the lake was not kept up. Many restaurants and businesses were closed, including the casino. Sad.
Stayed 1 night in Sep 2023
Response from Mary V. on Oct 27, 2023
Thank you for taking the time to rate your stay. We appreciate that you selected our hotel for your stay, would love to have you back.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful. The room, the lake, the shops, the restaurants, the room service... everyone was friendly & efficient. I couldn't ask for more.
Stayed 2 nights in Sep 2023
Response from Mary V. on Oct 8, 2023
Thank you so much for your wonderful rating. We look forward in welcoming you back.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very enjoyable time. The food was excellent. The only thing we were looking forward to having a meat and cheese board with our cocktails at the Lounge. We are disappointed with items missing. The breakfast and other apps were great. I was very surprised.
Stayed 3 nights in Oct 2023
Response from Melissa A. on Oct 5, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

10/10 Excellent

Jacqueline

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton was a great stay, the staff was helpful in every aspect
Stayed 1 night in Sep 2023
Response from Mary V. on Oct 3, 2023
We truly appreciate your wonderful rating! Thank you so much and I hope you stay with us again.

10/10 Excellent

SHEIDA

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Melissa A. on Oct 4, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mixed review
Mixed review on this hotel..lobby/hotel overall is beautiful, rooms need an update/refresh. This is a very large hotel so be aware that it can take a bit to get to your room. I was disappointed that the room didn't have a balcony considering the price, along with the fact that the room needed a refresh. We did have a lake view. The pool was beautiful, however, it was freezing cold even though it was 97 degrees out. 3 lifeguards and no one was in the pool. The water temp was just too cold to consider taking a dip. The gym was awesome and was the best part of the stay. Not too happy to have a destination fee of $29 PLUS a resort fee of $33 on top of the base price of $178 plus taxes. Breakfast not included. Not worth it and will stay elsewhere next time we are in the area.
Stayed 1 night in Sep 2023
Response from Melissa A. on Oct 2, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with hotel amenities. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 Excellent

Alberto, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melissa A. on Oct 2, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

10/10 Excellent

Alberto, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mary V. on Sep 29, 2023
Thank you for taking a moment to share your rating. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Dirty
The hotel is old and needs some TLC. The beds are very hard. We had a problem 3 times with dirty sheets on our bed.
Stayed 2 nights in Sep 2023
Response from Abigail on Sep 26, 2023
Thank you for taking the time out of your day to provide us with valuable feedback. I am sorry to hear you stay was not as perfect as we would have hoped. We will be sure to use your comments to improve our guest's experience. While we know this will not change your previous experience, we hope you can recognize our efforts to improve and allow us to welcome you back in the future.

8/10 Good

jeff s

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Abigail on Sep 26, 2023
Thank you for taking the time to share your experience! I am pleased to hear you enjoyed your stay and hope to welcome you back in the not-too-distant future!

6/10 Okay

Katherine

Traveled with partner
Liked: Cleanliness, staff & service
The location was secluded and far enough from the strip to feel like it was a new Vegas experience. With that, its a good 30 min drive to downtown and that was a bit far but we likes our stay here. Like all places, there were dead crawlies outside and at times i ckukd smell the pesticides. Im sure its the heat. And we were ground level, so we got firat hand impacts.
Stayed 3 nights in Sep 2023
Response from Abigail on Sep 26, 2023
Thank you for your feedback. Our executive team is reviewing your comments in order to improve our guest's satisfaction. We hope you consider our resort for your future travels!

6/10 Okay

Fabre

Traveled with partner, Traveled with family
Liked: Staff & service
Unique hotel on Lake Las Vegas with friendly staff. Not impressed with the upkeep / cleanliness of the room. Large property and we were in a wing that looked rejected. Courtyard balcony seating was a plus.
Stayed 1 night in Sep 2023
Response from Melissa A. on Sep 26, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Wonderful staycation
Stayed 1 night in Sep 2023
Response from Mary V. on Sep 23, 2023
Thank you for taking the time out of your busy day to share your wonderful rating. We truly appreciate it and hope to have you back soon.

6/10 Okay

Ashley

Traveled with family and small children
Disliked: Cleanliness
Property is older which is fine but our room was not clean, under the beds were very gross my child found used eye contacts on floor in the bathroom. Bathroom drains would not drain properly after people came to fix it still was not fixed. Food was ok.
Stayed 2 nights in Sep 2023
Response from Melissa A. on Sep 18, 2023
I am so sorry you found your room unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean, my apologies.

4/10 Poor

Seth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melissa A. on Sep 12, 2023
Thank you for taking a moment to share your rating. I am pleased to hear you found the hotel to your liking.

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2023
Response from Mary V. on Sep 9, 2023
Thank you for taking the time out of your busy day to share your rating with us. We hope you consider staying with us in the near future.

8/10 Good

Kevin

Disliked: Property conditions & facilities
I’ve stayed at the Hilton in LLV a few times in the past couple of years. I go as I enjoy the peace and quiet that you won’t find on the strip. Unfortunately, the Hilton guest services have declined and I feel that the Hilton is not providing their staff with the tools and resources they need to provide their guests with an experience they can be proud of. For example, I was there Sept 06-09 2023. It was exceptionally hot out, around 115, and I was informed that the pool area no longer offers umbrellas as they were all broken. It was also made abundantly clear that no outside food and drink were permitted in the pool area, but no restaurant service was available at the pool area on week days unless I chose to go to one of the hotel restaurants inside. I truly enjoy staying at the Hilton in LLV, but if the hotel management can not find a way to improve on the simple amenities such as pool umbrellas and refreshment options in the desert heat, i will find it difficult to return.
Stayed 3 nights in Aug 2023
Response from Melissa A. on Sep 12, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our services. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 Excellent

Kazuko, Olathe

Stayed 1 night in Sep 2023
Response from Abigail on Sep 26, 2023
Thank you for taking the time to share your experience. We are happy to hear you enjoyed your stay and hope to welcome you back in the future!

4/10 Poor

Patiencr

Disliked: Cleanliness, property conditions & facilities
It felt like the hotel stopped maintaining everything years ago. The hot tub was broken, trash cans overflowing, pool was dirty with nobody cleaning up towels. No towels available at the pool. Vending machine was broken, could not order food at the pool, shower at pool would not get hot. Our bathtub would not drain and the sheets were dirty when we arrived and it took hours for someone to come change them. Horrible experience
Stayed 1 night in Sep 2023
Response from Melissa A. on Sep 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest room. Our Executive Team is reviewing your comments.

8/10 Good

Kasia

Stayed 1 night in Sep 2023
Response from Melissa A. on Sep 25, 2023
Thank you for taking a moment to share your rating. I am pleased to hear you found the hotel to your liking.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
I enjoyed the lake view and the hills
Response from Melissa A. on Aug 30, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Wonderful weekend getaway
Staff were incredible, the resort is just so beautiful, it’s huge and it would make sense to have more signs in how to get around the resort. It did feel a little outdated and needing a bit of maintenance (baseboards, furniture, door leading to the balcony) but if you are wanting to relax and having peace and quiet, this is the place. Suggestion: Add microwaves in the room.
Stayed 3 nights in Aug 2023
Response from Melissa A. on Aug 28, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking.

6/10 Okay

Maricela

Stayed 3 nights in Aug 2023
Response from Melissa A. on Aug 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy.