Outdoor pool, sun loungers

Reviews of Holiday Inn Express Hotel & Suites Henderson, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 493 out of 866 reviews" "
Rating 8 - Good. 238 out of 866 reviews" "
Rating 6 - Okay. 72 out of 866 reviews" "
Rating 4 - Poor. 32 out of 866 reviews" "
Rating 2 - Terrible. 31 out of 866 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Stylianos

Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
A very quiet and comfortable hotel. Very clean and has a great breakfast
Stayed 1 night in Jan 2024
Response from Ashley W. on Jan 13, 2024
I'm glad to hear that you had a positive experience at the hotel! A quiet and comfortable environment, along with cleanliness and a great breakfast, are important aspects of a pleasant stay. If you have any specific questions or if there's anything else you'd like to know or discuss about the hotel, feel free to let me know!

8/10 Good

Choling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ashley W. on Jan 6, 2024
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2023
Response from Ashley W. on Jan 6, 2024
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.

2/10 Terrible

Bo

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as good as usual
The room was in poor repair. Shower did not work right, bathroom door did not latch, peeling wallpaper, chipped/flaking drywall, and the paint work looked like it was done by a toddler.
Stayed 1 night in Dec 2023
Response from Ashley W. on Dec 21, 2023
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, and we appreciate your honesty in highlighting these concerns.It's disheartening to learn about the maintenance issues you faced, including the shower, bathroom door, peeling wallpaper, and paintwork. Please rest assured that we take your feedback seriously, and we are actively working to address and rectify these issues to ensure a more comfortable experience for our guests.Your comments will be shared with our maintenance team, and we will take immediate steps to remedy the issues you mentioned. We understand the importance of providing a well-maintained and comfortable environment for our guests, and we are committed to making the necessary improvements.We would love the opportunity to make it up to you. If you consider staying with us again, please reach out to our front desk, and we will do our utmost to ensure your next visit exceeds your expectations.Thank you again for bringing these matters to our attention, and we appreciate your understanding.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible value for the dollar.
300$ a night for dirty sheets, plugged sink, tub spout coming off the wall, outlets didn’t work, broken soap dispenser and soap so old the were crusted over. I’ve been to better 60$ a night hotels.
Stayed 1 night in Dec 2023
Response from Ashley W. on Dec 6, 2023
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced during your visit. Your satisfaction is our top priority, and we are truly sorry that we fell short of your expectations.We take your concerns seriously, and our team is committed to addressing each issue to ensure a more pleasant experience for future guests. Rest assured, we are actively working on resolving the issues you mentioned, including addressing the cleanliness of the sheets, plumbing problems, electrical outlets, and the condition of the amenities.We understand how important a comfortable and clean environment is for our guests, and we are genuinely sorry for any frustration or disappointment this may have caused. Your feedback is invaluable, and it will be shared with our staff to make necessary improvements.If there's anything specific you would like to discuss further or if there's a way we can make amends, please feel free to contact our customer service team directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention, and we hope to welcome you back for a much-improved experience.

2/10 Terrible

Troy

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
We scheduled a room with 2 queen beds and upon arrival all they had was a king bed with a pull out bed. The couch bed had a terrible mattress and the frame was broken it was half moon shaped and unusable. The hotel said that they couldn't do anything about it because we booked it through a third party and the mix up was the fault of hotels.com. the price of the room was outrageous but we needed a place to stay. Not at all happy with the hotel or hotels.com. I don't usually rate or comment on stuff but this was ridiculous.
Stayed 1 night in Nov 2023
Response from Ashley W on Nov 17, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay. It is disheartening to hear about the mix-up with your room reservation and the subsequent issues with the bed.We understand how crucial a comfortable and correctly booked room is to your overall experience. We regret any inconvenience caused by the mix-up with the bed type and the condition of the pull-out bed. Rest assured, we take your concerns seriously, and we will investigate this matter thoroughly to prevent such issues from recurring in the future.Regarding your concerns about booking through a third party, we understand the frustration this may have caused. While we do work closely with our booking partners, we will use your feedback to revisit our procedures and ensure that such situations are handled more effectively in the future.We genuinely appreciate your patience and understanding during this unfortunate situation. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests.If there is anything more you would like to share or discuss, please feel free to contact us directly. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Ashley W. on Dec 6, 2023
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.

6/10 Okay

Lena

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Moldy bathroom
Stayed 1 night in Nov 2023
Response from Ashley W. on Nov 8, 2023
I'm truly sorry to hear about the issue you encountered with a moldy bathroom during your stay. This is not the experience we aim to provide for our guests, and I want to sincerely apologize for the inconvenience you faced.Mold can be a serious issue, both for the comfort of our guests and their health. We take this feedback seriously and will address this matter urgently with our housekeeping and maintenance teams to ensure that the problem is rectified promptly.Your satisfaction is of the utmost importance to us, and we would like the opportunity to make it right. If you could provide more details about your stay or reach out to our customer service, we will do everything we can to address this issue and ensure it doesn't happen again in the future.Thank you for bringing this to our attention, and once again, I apologize for any inconvenience you experienced.

6/10 Okay

Lawrence

Stayed 1 night in Nov 2023
Response from Ashley W. on Nov 8, 2023
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.

10/10 Excellent

Joanne

Traveled with partner
Liked: Staff & service, property conditions & facilities
Every one that worked there was excellent very friendly and helpful
Stayed 1 night in Oct 2023
Response from Ashley W. on Nov 8, 2023
We truly appreciate your wonderful feedback about our staff. It's heartwarming to hear that every member of our team was excellent, friendly, and helpful during your stay. We strive to create a welcoming and accommodating atmosphere for our guests, and your kind words reinforce our commitment to providing exceptional service.Your satisfaction is our top priority, and we're thrilled to know that our team went above and beyond to make your stay enjoyable. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to see or any requests you have for your next visit, please don't hesitate to share.

4/10 Poor

Victoria

Liked: Room comfort
Roaches
Stayed 2 nights in Oct 2023
Response from Ashley W. on Oct 25, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
It's difficult to give an accurate review from a single night stay. I rated it less than excellent in a couple of areas simply for the shower head that was so coated and stained from hard water deposits as to not only look bad, it wouldn't adjust to any other setting. The only shower stream available was the massage stream which was just tolerable as it had too much pressure, and not all of the holes were working since a couple were blocked by deposits. This resulted in water spraying all over and actually leaking through the curtain onto the floor. I used no other amenities in the room, so cannot comment on them.
Stayed 1 night in Oct 2023
Response from Ashley W. on Oct 21, 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your candid review, and we apologize for the inconvenience you experienced with the shower in your room.We're genuinely sorry for the condition of the showerhead and the hard water deposits, which impacted your shower experience. This falls short of our usual standards, and we'll address this issue immediately to ensure it doesn't happen again. Your feedback is instrumental in helping us make necessary improvements.We understand that your stay was brief, and you may not have had the chance to explore other amenities, but we're committed to making sure all aspects of our guests' experience meet or exceed their expectations. If you decide to stay with us again in the future, we'd love the opportunity to provide you with a much more pleasant and comfortable experience. Please feel free to reach out to us directly if you have any other comments or suggestions to share. Thank you for your valuable input.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ashley W. on Oct 11, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
HORRIBLE
This was the worst night! LOUD LOUD LOUD doors slamming all night, dirty smelly room. I will be requesting a refund for this awful experience on my honeymoon no less. Way to drop the ball Holiday Inn. I will stay someplace else from now on.
Stayed 1 night in Oct 2023
Response from Ashley W. on Oct 9, 2023
We sincerely apologize for the disappointment you experienced during your stay with us on such a special occasion as your honeymoon. Your comfort and enjoyment are of utmost importance to us, and it is clear that we fell short of meeting your expectations.We are genuinely sorry for the disturbances caused by loud doors slamming, which is certainly not the experience we intend to provide. Our team is committed to ensuring a peaceful and pleasant environment for all our guests, and we are taking steps to address this issue to prevent future occurrences.Additionally, we are concerned to hear about the cleanliness and odor concerns in your room. Please know that this does not reflect our usual standards, and we will be investigating the matter thoroughly to ensure it does not happen again.We understand that this experience was far from ideal, especially on such an important occasion. We would like to make amends and show you the high level of service that we are known for. Please reach out to our customer service team or the front desk to discuss your refund request, and we will do our best to resolve this matter promptly.We hope you can reconsider and give us another chance to provide you with a much-improved experience in the future. Your feedback is essential, and we are committed to learning from it to enhance our guest experiences.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super .
Stayed 2 nights in Oct 2023
Response from Ashley W. on Oct 9, 2023
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with our staff during your stay.Our team takes great pride in delivering exceptional service and ensuring our guests have a comfortable and enjoyable stay. Your kind words will be shared with the entire staff, and it will surely motivate them to continue providing excellent service.We appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the near future. If you have any suggestions or specific comments on how we can make your next stay even better, please don't hesitate to share them with us.

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet stay
Stayed 2 nights in Sep 2023
Response from Ashley W. on Sep 12, 2023
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a nice and quiet stay at our establishment. Providing a peaceful environment for our guests is one of our top priorities, and it's great to know that we succeeded in delivering that experience to you.If you have any specific comments or suggestions on how we can further enhance your future visits, please don't hesitate to let us know. We are always eager to improve and tailor our services to meet the needs of our valued guests.We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing us, and safe travels!

10/10 Excellent

matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashley on Sep 7, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Marc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful breakfast. The staff is helpful and the room was clean and comfortable
Stayed 1 night in Sep 2023
Response from Ashley on Sep 7, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Service
The young man at the front desk was by himself, he handled his job professionally and was very kind. Kuddos to him for being pulled in several directions and not letting it affect how he treated his customers.
Stayed 1 night in Aug 2023
Response from Ashley W. on Aug 31, 2023
We greatly appreciate you sharing your positive experience with us! It's wonderful to hear that our Mar'kiez at the front desk left such a positive impression on you with his exceptional customer service skills. We're proud of our team members who go above and beyond to ensure our guests feel welcomed and well taken care of.Your kind words are a testament to our commitment to providing top-notch service, even during busy times. We'll be sure to pass along your compliments to our staff member – they'll be thrilled to know their efforts made your stay more enjoyable.Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future. If there's anything else you'd like to share or any way we can make your next stay even better, please don't hesitate to let us know.

8/10 Good

Davida

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to restaurants.
Stayed 1 night in Aug 2023
Response from Ashley W. on Aug 24, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Rhodora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ashley W. on Aug 24, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

gerardo

Stayed 1 night in Aug 2023
Response from Ashley on Sep 7, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ashley W. on Aug 14, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashley W. on Aug 14, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy. Someone kept slamming their door half the night
Stayed 1 night in Jul 2023
Response from Ashley W. on Jul 30, 2023
Thank you for taking the time to share your feedback with us. We truly value the opinions of our guests and are grateful for your valuable input.First and foremost, please accept our sincerest apologies for the inconvenience caused during your stay. We understand the importance of a peaceful and comfortable environment for our guests, and we regret that your experience was marred by the noise disturbance from a fellow guest.

4/10 Poor

Ellen

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Ashley W. on Jul 29, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

6/10 Okay

Linh

Traveled with family
Liked: Staff & service
Average value for $157/night.
Stayed 1 night in Jul 2023
Response from Ashley W. on Jul 22, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

DANH

Stayed 1 night in Jul 2023
Response from Ashley W. on Aug 14, 2023
Thank you for your kind review. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Art

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sinks didn’t drain. Drain spout in shower didn’t work very well. Breakfast juice machine was down.
Stayed 6 nights in Jul 2023
Response from Ashley W. on Jul 15, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Ashley W. on Jul 14, 2023
Thank you for your kind review.We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations!If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ashley W. on Jun 26, 2023
Thank you for your kind review.We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations!If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Treavor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ashley W. on Jun 18, 2023
Thank you for your kind review.We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations!If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Ashley W. on Jun 6, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Only problem was the exit door slamming and opening constantly.
Stayed 1 night in Jun 2023
Response from Ashley W. on Jun 5, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay will be back soon.
Stayed 2 nights in Jun 2023
Response from Ashley W. on Jun 5, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ashley W. on Jun 5, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites Henderson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Always a fantastic experience
Stayed 2 nights in Apr 2023
Response from Ashley W on May 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON. We are pleased to hear you enjoyed your stay with us. We look forward to impressing you again soon. Again, thank you for choosing Holiday Inn Express it was a pleasure meeting you during check in.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Ashley W on May 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON. We are pleased to hear you enjoyed your stay with us. We look forward to impressing you again soon. Again, thank you for choosing Holiday Inn Express it was a pleasure meeting you during check in.

4/10 Poor

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from Ashley W on May 15, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

6/10 Okay

pinyi

Stayed 1 night in Apr 2023
Response from Ashley W on May 10, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

8/10 Good

JoAnn

Liked: Staff & service
Great breakfast
Stayed 1 night in Apr 2023
Response from Ashley W on Apr 21, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON. We are pleased to hear you enjoyed your stay with us. We look forward to impressing you again soon. Again, thank you for choosing Holiday Inn Express it was a pleasure meeting you during check in.

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Desk staff (Doug?) was very helpful and welcoming. Breakfast very good.
Stayed 2 nights in Apr 2023
Response from Ashley W on Apr 16, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON. We are pleased to hear you enjoyed your stay with us. Denis is a wonderful addition to our team. I will be sure to let him know. We look forward to impressing you again soon. Again, thank you for choosing Holiday Inn Express it was a pleasure meeting you during check in.

2/10 Terrible

Michelle

Stayed 1 night in Apr 2023
Response from Ashley W on Apr 27, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Xin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Friendly staff warmly welcomed us and we had a well prepared complimentary afternoon snack. The room was clean and the shower functioned very well. Strongly recommend!
Stayed 2 nights in Mar 2023
Response from Ashley W on Apr 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON. We are pleased to hear you enjoyed your stay with us. We look forward to impressing you again soon. Again, thank you for choosing Holiday Inn Express it was a pleasure meeting you during check in.

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel pool was closed and we were disappointed. Wish they would have told us on check-in.
Stayed 1 night in Mar 2023
Response from Ashley W on Apr 6, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ashley on Mar 20, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON. We are pleased to hear you enjoyed your stay with us. We look forward to impressing you again soon. Again, thank you for choosing Holiday Inn Express it was a pleasure meeting you during check in.

8/10 Good

Alisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ashley W on Mar 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON. We are pleased to hear you enjoyed your stay with us. We look forward to impressing you again soon. Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Victoria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
The staff was exceptionally nice. The rooms were spacious and clean. The lobby was big and cozy. Breakfast time was great! We would make this place our go to stay on our next visit.
Stayed 2 nights in Mar 2023
Response from Ashley W on Mar 8, 2023
Thank you for your kind review.I will be sure to let the whole staff know. We do have a pretty awesome staff.It has been a pleasure having you stay here with us.Also thank you for taking the time to tell us about your experience at Holiday Inn Express HENDERSON.We are pleased to hear you enjoyed your stay with us. We look forward to impressing you again soon.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you

2/10 Terrible

Crystal

Stayed 1 night in Mar 2023
Response from Ashley W on Mar 12, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HENDERSON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.