A pig with some new makeup
Posted Nov 8, 2016
When I walked in I got a bit of a dirty smell in the lobby that reminded me of an old HUD home. I knew there were some renovations in process, so we accepted that as part of the issue and checked in. The floor we were on was recently renovated and looked very nice. Our room was nice looking and comfortable. But we found out that all the new was just on the surface and there were problems under the surface. The biggest issue was the shower. It has hot and cold running water, but not at the same time. We could set the temp at a comfortable level and then about the time you're covered with soap and shampoo the hot water stops and the shower goes ice cold. If you wait long enough it will get hot again, but then if you're not fast it gets cold again. Serious problem with the pressure.
The staff was friendly, but there were very slow in everything they did, and did not seem to care about their guests. I was never once asked how my stay was, probably because they did not want to hear the truth. Every time I went to the lobby, I would be forced to stand for several minutes while the person behind the counter appeared to be struggling with the computer system. There was not apology for the wait, not even a smile when they told me they would be with me soon. It was not bad service, just extremely unfriendly and slow service.
Because of the hot water issue and the slow and unfriendly staff we checked out early and moved to another hotel.
Comment from Hotel Management
Nov 10, 2016 by Jeremy B., Hotel Management
We appreciate you sharing your comments with us and apologize for the issues you experienced. In such a situation, we would certainly want to know which room so we can have our maintenance team address the issue. Your concerns with the staff will be addressed with them as well. Again, we apologize for the issue and appreciate your comments.