Terrible MONEY WASTING Hotel
Posted Oct 9, 2016
I had an Infant that is only 10 months old, and i requested a NON-SMOKING room to EXPEDIA. But, expedia didnt even request the hotel. Both EXPEDIA and the hotel believes that it wasn't their fault at all that my child was in A SMOKING ROOM. My child's clothes smells like she smoked because she was in a smoking room when i requested a NON SMOKING ROOM. We tried our best to stay with what we were given, so we trashed one of my daughter's diaper as she was changing. This made me not to have my refund because of my daughter's diaper and the towel i used to wipe my hands off. With "believing EXPEDIA" i offer you to NEVER go to this HOTEL! and NEVER trust EXPEDIA.
I now understand why this HOTEL is so cheap!
Comment from Hotel Management
Oct 27, 2016 by Main Street Station Casino, Hotel Management
Dosa, Thank you for providing feedback of your recent visit to the Fremont. Comments such as yours enable us to identify both our highlights and shortcomings to improve guest service.