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Reviews of New York-New York Hotel & Casino

4 out of 5
New York-New York Hotel & Casino
3790 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 4157 out of 8821 reviews" "
Rating 8 - Good. 2462 out of 8821 reviews" "
Rating 6 - Okay. 1160 out of 8821 reviews" "
Rating 4 - Poor. 560 out of 8821 reviews" "
Rating 2 - Terrible. 482 out of 8821 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience! We will definitely be back!
Stayed 6 nights in Mar 2024

10/10 Excellent

Christopher, Newport News

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do- things were reasonably priced in comparison to other properties, shows were great- it was very enjoyable. Worth the money.
Stayed 1 night in Mar 2024

10/10 Excellent

sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stsy here again. Rooms were clean and spacious. Many options for dining
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

john

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellant staff , very exceptional amenites ,highly reccomended ,only down was my booking package didnt include fridge ,would stay again for sure
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 16, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not enough waitresses and some were very rude when they did give you drinks expecting a tip every time
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 16, 2024
Thank you for your feedback.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Front Desk on Mar 16, 2024
Thank you for your feedback.

8/10 Good

Jack and Della

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at NY NY and we were very pleased with this hotel. Lots of dining options, fun events, and very nice staff. They have updated the rooms but there are parts of the rooms that still need some work. We upgraded to the Empire tower and it was a nice upgrade. The shower head and the bathtub fixtures need to be cleaned or replaced. But I would definitely stay here again. Centrally located and easy to get around.
Stayed 3 nights in Mar 2024
Response from David on Mar 15, 2024
Thank you for your feedback. We are happy you have enjoyed your stay with us.

10/10 Excellent

Shanna Ann

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property is very nice . A lot of good shows, amazing shops .food court is great .. A lot of different restaurants with great food. There was to much smoking in the casino part.
Stayed 4 nights in Mar 2024
Response from David on Mar 15, 2024
Thank you for your feedback. We are happy you have enjoyed your stay with us.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 2 nights in Mar 2024
Response from David on Mar 15, 2024
Thank you for your feedback.

8/10 Good

Chad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved New York, NY except no coffee maker in room. Also, seemed haunted. We heard "window cleaners" and knocking all night.
Stayed 5 nights in Mar 2024
Response from David on Mar 15, 2024
Thank you for your feedback.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 16, 2024
Thank you for your feedback.

2/10 Terrible

Tara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t help with my special needs.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 16, 2024
Thank you for your feedback.

2/10 Terrible

maribel

Rented a refrigerator and didnt work also safe was not working and i asked for room to be cleaned and bed to be made they never came thru
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 16, 2024
Thank you for your feedback.

6/10 Okay

Scott

Traveled with family
Disliked: Cleanliness, amenities
Smokey
Stayed 2 nights in Mar 2024
Response from David on Mar 15, 2024
Thank you for your feedback.

8/10 Good

Edward

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from David on Mar 15, 2024
Thank you for your feedback.

8/10 Good

Carolyn

Liked: Staff & service, property conditions & facilities
Elevators need repair*urgent*
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jakasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super accessible to get to the T Mobile Arena
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheree, Yass

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 8 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from David on Mar 15, 2024
Thank you for your feedback.

8/10 Good

Joseph, New York

Liked: Cleanliness, staff & service
Interesting them, but layout of lobby and casino is confusing and somewhat chaotic, and lacking in a quiet lounge area.
Stayed 6 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelsey Laura Amantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great first experience in Vegas. Close to everything. Lots of eating options.
Stayed 3 nights in Mar 2024
Response from David on Mar 13, 2024
Thank you for your feedback. We are happy you have enjoyed your stay with us.

10/10 Excellent

Anzhela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, property conditions & facilities
We love it it was easy check in and food option were great!
Stayed 3 nights in Mar 2024
Response from Marley T. on Mar 12, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Raelene, Coventry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not offer me a microwave in the room (I was on a high-protein prescribed liquid diet) and I would need to go to the coffee shops for hot water. The explanation of taking your room key to swipe in and out for parking was not explained clearly and we had to ask a few individuals about the parking
Stayed 5 nights in Mar 2024

10/10 Excellent

Shiouling, Lago Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its right in the center of actions
Stayed 1 night in Mar 2024
Response from Marley T. on Mar 12, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Alfredo Corona

Traveled with family and small children
Disliked: Staff & service
Reception was rude at check in and at checkout. Different personnel same rude treatment.
Stayed 2 nights in Mar 2024
Response from Marley T. on Mar 12, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

lizette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Marley T. on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Greenwich Village theme. Place is nicely laid out with a good selection of eateries ranging from hot dog vendors to high end cuisine.
Stayed 7 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

iftekhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julio

Response from David on Mar 13, 2024
Thank you for your feedback.

10/10 Excellent

Kim

Traveled with family
Close to lots of entertaining venues.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marley T. on Mar 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ariel Larica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room upgrades are amazing!
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Richard Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Marley T. on Mar 12, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Great for going to hockey games
Stayed 5 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

NELSON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay at New York New York Hotel. Friendly staff, descent food options. Our room was clean and comfortable. Walking distance to some of the major attractions on the strip
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KAY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful employees were so friendly and most of all it was clean
Stayed 2 nights in Mar 2024
Response from David on Mar 15, 2024
Thank you for your feedback. We are happy you have enjoyed your stay with us

8/10 Good

Oneonta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of entertainment options! No fridge or microwave in the room.
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
appreciated the concierge in booking entertainment. Very knowledgeable, pleasant, suggested options, welcomed us each day as we returned to book another entertainment event.
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room didn’t have a fridge in it like it supposed to .
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Johanna

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and entertainment
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mark

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was smoked in and stunk. Entire property was in poor condition. High resort fees for nothing.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eugenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the restaurants and bars
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Enjoyed our time here! Kids loved it.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great vibe!
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!