Terrible 7 Diamond Star Hotel
Posted Jan 2, 2017
If they claimed their hotel is 7 diamond star hotel, it is clearly not. I come to Vegas annually every end of year and have stayed at Wynn, Palazzo, Aria, etc. This hotel is clearly not up to par to the other hotels I have mentioned above. First of all, I was shocked when I came to the room that the floor was unever, it slides downward to the middle so all the tables and cabinets are sided. Second, the amenities are super basic that they did not even accomodate the most super basic items like toothbrush and comb. I have called the housekeeping department 3-4 times at different times of my stay and asked for those, they never delivered those items, what's worst is that they did not even replenish the ammenities that they provide daily. Third, I requested 2 extra pillows and I thought they never delivered also, up to the point I found out they left them in front of my room above the carpet floor the next day when I went out the room. Fourth, I ordered in room dining breakfast, finding out later that the table could not even fit to the room because my room was in the corner. So I had to eat in front of my bathroom (the space right after the front door). I was staying at room 8122. Worst hotel ever! I paid more for this hotel than Wynn, thinking to try something new. Clearly wrong mistake! Horrible horrible stay! Even the tiles on elevator C were broken so when you walked in you can hear the broken pieces sound.