Seasonal outdoor pool, open 10:00 AM to 6:00 PM, cabanas (surcharge)
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Reviews of Palms Place

4.5 out of 5
Palms Place
4381 W Flamingo Rd, Las Vegas, NV

Reviews

8.4

Very Good

Rating 10 - Excellent. 5605 out of 11132 reviews" "
Rating 8 - Good. 2949 out of 11132 reviews" "
Rating 6 - Okay. 1356 out of 11132 reviews" "
Rating 4 - Poor. 635 out of 11132 reviews" "
Rating 2 - Terrible. 587 out of 11132 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tinisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tinisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Love staying here
Stayed 1 night in Apr 2024

10/10 Excellent

Anastasia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience. Check in was easy and front desk agent was extremely friendly helpful and kind. I will definitely come back and refer this resort. Thank you.
Stayed 1 night in Apr 2024
Response from SM on Apr 23, 2024
Thank you for your feed back

10/10 Excellent

Irbin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Angelica

Traveled with partner
Disliked: Amenities, property conditions & facilities
None of our “amenities”worked. I booked specifically the room with the tub and tub was not working. Refrigerator froze all of our food that we brought and the sink was clogged. This place has a lot of potential but doesn’t look like they want to put the money into repair the rooms. When I called to let them know about the tub, they said that they would put us in another room and when we went downstairs after packing up all of our stuff, they said that there was no room available. Their customer service could be better.
Stayed 4 nights in Apr 2024
Response from SM on Apr 23, 2024
Thank you for the feed back

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here many times before without any issues, but this time was different, mainly because of the clerk named Kentrell. My girlfriend and I arrived at 2:45pm and checked in. He informed us that our room was not clean yet and that housekeeping would text us when it's ready. I asked him how long and he dismissively said that he doesn't know and that check-in is between 3 and 5, so it could be anywhere during that time. At about 3:10pm, I went to the desk to ask for any updates and he asked "Did they text you yet? It will be ready once they do." At this point I'm getting frustrated because we wanted to spend time at the pool before it closed at 5. This was our Anniversary trip and I wanted it to be special for my girlfriend. So I decided to call housekeeping myself and talk to them. They informed me that it would be the front desk that would tell me when the room is ready, and not their department. This is what I expected and experienced any other time, as it is the front desk who handles check-ins, not housekeeping. I go back to the counter and this time I talk to another clerk, who looked up our room and saw that it was still showing as dirty. However, instead of just blowing us off, she looked for another room that was the same as ours and gave us our keys. By this time it was nearly 4 o clock. It took this nice, professional woman a total of 3 minutes to get us into a room while Kentrell wasted an hour of our day and pool time. He has poor customer service skills.
Stayed 1 night in Apr 2024
Response from Renee on Apr 22, 2024
Hello Keith, thank you for your feedback, we appreciate it as it helps us to better understand our guest's experience and how to improve. I'm really sorry to hear of your disappointment with service. I will forward these details to our team for improvements and future training opportunities. Most Sincerely, Guest Experience Team

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and clean. Only slight wear on the bed frame but did not bother is at all - we slept like babies! Every single staff member we encountered was friendly and helpful. We appreciated the security at the elevators for safety. Our floor was quiet - unusual considering it was Vegas! We loved the pool on the 6th floor - chill vibe, beautiful pool and awesome staff. We had no issues finding chairs without a reservation. We loved the buffet inside the Palms. This hotel is not on the strip and does not offer transportation so rideshare is the best option. Also, no close access to groceries unless you are driving. We are looking forward to our next stay!
Response from SM on Apr 21, 2024
Thank you for the feed back

10/10 Excellent

Bryce

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from SM on Apr 20, 2024
Thank you for the feed back

8/10 Good

Jeffery, Wellsville

Traveled with partner
It needs more dinning options
Stayed 4 nights in Apr 2024
Response from Palms Guest Experience on Apr 18, 2024
Thank you for providing your rating and inights, we appreciate your patronage.

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, property conditions & facilities
I liked the pool
Stayed 2 nights in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Sheyla

Liked: Cleanliness, property conditions & facilities
spacious
Stayed 1 night in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for choosing Palms Place! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Kristyne Amick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Latoya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to the strip!
Stayed 5 nights in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for rating your stay! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Mazey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for this positive rating! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renee on Apr 17, 2024
Thank you for choosing Palms Place! We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Love staying here. Views are amazing. The staff is very nice. Room is spacious, bed is comfortable and the rain shower along with the jetted tub is great.
Stayed 2 nights in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us! We look forward to your return. Most Sincerely, Guest Experience Team

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The general manager checked us in and he was svery professional and got us in a little earlier. So happy with the room and service we received.
Stayed 1 night in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us! We look forward to your return. Most Sincerely, Guest Experience Team

2/10 Terrible

Otis

Beware of properties that are run like low budget apartments. This place lacks consistency. I have booked with this place over 10 times. Obviously because I like it, but over the years the standard and quality has gone way down. None of the appliances worked my unit. The washer/dryer didn’t work. The freezer didn’t work, the dish washer didn’t work the tvs has no sound. It was horrible. Sad part was this trip was so short there was no need to complain for 1 day. What good is it to charge deposits upgrades and resort fees if you lack on service? If the appliances don’t work. And on top of that the front desk staff have very nasty attitudes. And that sucks because there was only about two people who were pleasant and had positive energy and attitudes. Both men. The woman at the front counter have very nasty dispositions and can use some extra training in customer service. At first o thought it was me, then I noticed another resident have an issue with a different lady at the front counter. Before I walked away another customer was having a negative interaction with a third female employee. The attitudes are way over the top. So for me, when I add the entire experience up for a sum total….its a no for me. I work to hard for my money to stay at a property where they don’t walk the unit and inspect them before quest arrival. Had someone walked my unit theirs things could have been mentioned to me and not be a surprise to me. I don’t think I’ll be back.
Stayed 1 night in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for taking the time to rate your recent visit. Please know guest feedback is extremely important to us as we are continuing to make improvements. We are so sorry for the disappointment. We are always working on improvements and will address this issue with our Hotel Management Team. We appreciate you bringing this to our attention and will do better. Thank you. Guest Experience Team

4/10 Poor

Marcus Dupree

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us. we will review with our team as we work to improve. Most Sincerely, Guest Experience Team

10/10 Excellent

Jayanth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us! We look forward to your return. Most Sincerely, Guest Experience Team

6/10 Okay

Jagadish

Business traveler
Liked: Cleanliness, property conditions & facilities
No proper breakfast or dining options. All the food options are in palm casino resort, which is 10 min walk. Even basic options of drinking water or coffee is not available in the room or in the hotel and their coffee shop and dining timings are odd. Rooms are spacious but nothing else to do in this hotel
Stayed 3 nights in Apr 2024
Response from SM on Apr 12, 2024
Thank you for the feed back

10/10 Excellent

Carl Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Apr 2024
Response from SM on Apr 12, 2024
Thank you for the feedback

6/10 Okay

Markela

Business traveler
Disliked: Amenities
Room had hair everywhere, not dusted enough ! Not cleaned through
Stayed 3 nights in Apr 2024
Response from SM on Apr 12, 2024
Thank you for the feed back

10/10 Excellent

Josue

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very easy check in and big suites
Stayed 1 night in Apr 2024
Response from Renee on Apr 11, 2024
Thank you for choosing Palms Place, we value your feedback and hope to welcome you back again real soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Jaime

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renee on Apr 12, 2024
Thank you for choosing Palms Place, we appreciate your time and hope to welcome you back again soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Studio apartment style with enough space was great. there weren't any utensils or pots/pans to utilize the stove, but everything else about the room and property were great!
Stayed 3 nights in Apr 2024
Response from SM on Apr 8, 2024
Thank you for your feedback

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at a Palms Place and it just exceeded our expectations will definitely be going back.
Stayed 2 nights in Apr 2024
Response from SM on Apr 8, 2024
Thank you for feed back

2/10 Terrible

Brandon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty
Stayed 3 nights in Apr 2024
Response from SM on Apr 8, 2024
Thank you for your feed back

10/10 Excellent

Taaniela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel & casino! Bout a mile off the strip but not a bad walk! Highly recommend!
Stayed 6 nights in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

6/10 Okay

Augustine

It was ok
Stayed 2 nights in Sep 2023
Response from SM on Apr 7, 2024
Thank you for the feed back

6/10 Okay

hayley, monterey park

Stayed 3 nights in Mar 2024

10/10 Excellent

Damion

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

4/10 Poor

Alison Shari, Seattle

Business traveler
Liked: Cleanliness
Disliked: Amenities
It makes me sad to write this review, given I have stayed there before. I liked the Palms Place because it was quiet, and you didn’t have to interact with the casino unless you wanted to. The Palms Place used to have decent restaurant, bar, pool and spa. But what happens when those are gone yet you are still asked to pay a resort fee that apparently didn’t cover the pool which was closed! The Laguna lounge had reduced hours, no bottled water in the room, the spa was closed, and the Rojo lounge was also closed. Apparently, they can’t seem to staff it because the bartenders don’t want to make fancy Starbucks coffee drinks. The hotel was nice enough to reverse the resort fees that apparently only cover internet and parking. This hotel had zero amenities. Internet is not a luxury any more than an electric light switch is a luxury. I had to walk over to the other building to simply eat breakfast and go for a swim. The spa on the casino side was open and is fantastic. Sorry guys, the property didn’t deliver.
Stayed 3 nights in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

8/10 Good

Robert

Traveled with partner
Second time staying here.This time our room had a uncomfortably soft bed.
Stayed 3 nights in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

10/10 Excellent

Paramjot

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was silent, clean property but staff never answered the phone
Stayed 2 nights in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

2/10 Terrible

Madeline

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our sheets had blood stains, the AC did not work, the fridge smelled like rotten food, the floors of our room were dirty, the TV’s are extremely outdated and the speakers do not work well.
Response from SM on Apr 7, 2024
Thank you for the feed back

4/10 Poor

Amarachi

Stayed 1 night in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

8/10 Good

ROMINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice. The area for the lobby and elevator were small. The girl at check in wasn’t very friendly/nice.
Stayed 1 night in Feb 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

10/10 Excellent

Artisha

Liked: Cleanliness, property conditions & facilities
I loved this property excellent customer service
Stayed 1 night in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

10/10 Excellent

Roxanne

Traveled with family
Liked: Property conditions & facilities
Parking was awesome. Clean and not filled with smoke. Guest service can improve on answering phone.
Stayed 3 nights in Mar 2024
Response from Renee on Apr 3, 2024
Thank you for sharing your time and rating, we appreciate your patronage and hope to welcome you back again soon.Most sincerely, Guest Experience Team

10/10 Excellent

Angelique

Stayed 4 nights in Mar 2024
Response from Palms Guest Experience on Apr 18, 2024
Thank you for providing your rating, we appreciate your patronage.

10/10 Excellent

Constance, Tinley Park

Traveled with group
Liked: Cleanliness, property conditions & facilities
Palms Suite was exceptional clean rooms with modern amenities, friendly staff, great security and great location on the strip.
Stayed 3 nights in Mar 2024
Response from Renee on Apr 3, 2024
Thank you for sharing your time and rating, we appreciate your patronage and hope to welcome you back again soon.Most sincerely, Guest Experience Team

10/10 Excellent

Shayne Rogine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s our first time to visit Vegas for our honeymoon. I have to say that Palms Place is the best place to stay. This is not in strip but just 3-5 mins drive to the Strip. It’s pretty close to everywhere plus there’s a lot of restaurants nearby too!! Me and my husband liked it and we’ll book this hotel again when we visit 702 again. Mahalo nui loa~~ guests from the Big Island of Hawaii. Aloha
Stayed 3 nights in Mar 2024
Response from Renee on Apr 3, 2024
Thank you for sharing your time and rating, we appreciate your patronage and hope to welcome you back again soon.Most sincerely, Guest Experience Team

6/10 Okay

NAVAT, Rowland Heights

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Cannot reach house keeping and front desk via phone at all. Try calling for half an hour each time using phone in the room when need some help but just keep hearing the ringing tone nobody picking up. Have to come down to front desk just for additional blankets.
Stayed 2 nights in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

2/10 Terrible

Nels

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Incompetent personnel, no housekeeping, elevators didn’t work, crime scene, noise from street,
Stayed 5 nights in Mar 2024
Response from SM on Apr 7, 2024
Thank you for the feed back

10/10 Excellent

Kevin

Traveled with family
Love your hotel
Stayed 2 nights in Mar 2024
Response from SM on Mar 26, 2024
Thank you for the feed back

10/10 Excellent

Zack Douglas

Stayed 2 nights in Mar 2024
Response from Renee on Apr 15, 2024
Thank you for sharing your feedback with us! We look forward to your return. Most Sincerely, Guest Experience Team

8/10 Good

DANNY

Liked: Cleanliness, property conditions & facilities
Check in took way too long
Stayed 2 nights in Mar 2024
Response from SM on Mar 26, 2024
Thak you for your feed back

10/10 Excellent

DN

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my go to hotel when I go to Vegas.
Stayed 2 nights in Mar 2024
Response from SM on Mar 25, 2024
Thank you for the feed back

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 5 nights in Mar 2024
Response from SM on Mar 25, 2024
Thank you for the feed back