Seasonal outdoor pool, open 10:00 AM to 6:00 PM, cabanas (surcharge)

Reviews of Palms Place

4.5 out of 5
Palms Place
4381 W Flamingo Rd, Las Vegas, NV

Reviews

8.4

Very Good

Rating 10 - Excellent. 5568 out of 11068 reviews" "
Rating 8 - Good. 2940 out of 11068 reviews" "
Rating 6 - Okay. 1348 out of 11068 reviews" "
Rating 4 - Poor. 630 out of 11068 reviews" "
Rating 2 - Terrible. 582 out of 11068 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

NAVAT, Rowland Heights

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Cannot reach house keeping and front desk via phone at all. Try calling for half an hour each time using phone in the room when need some help but just keep hearing the ringing tone nobody picking up. Have to come down to front desk just for additional blankets.
Stayed 2 nights in Mar 2024

2/10 Terrible

Nels

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Incompetent personnel, no housekeeping, elevators didn’t work, crime scene, noise from street,
Stayed 5 nights in Mar 2024

10/10 Excellent

Kevin

Traveled with family
Love your hotel
Stayed 2 nights in Mar 2024
Response from SM on Mar 26, 2024
Thank you for the feed back

8/10 Good

DANNY

Liked: Cleanliness, property conditions & facilities
Check in took way too long
Stayed 2 nights in Mar 2024
Response from SM on Mar 26, 2024
Thak you for your feed back

10/10 Excellent

DN

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my go to hotel when I go to Vegas.
Stayed 2 nights in Mar 2024
Response from SM on Mar 25, 2024
Thank you for the feed back

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 5 nights in Mar 2024
Response from SM on Mar 25, 2024
Thank you for the feed back

6/10 Okay

Umeshkumar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Balcony is stinking with weeds smell and not clean at all. We had to follow up five time with desk for collecting garbage. No room cleaning in two days stay. No pool service open, non of refrigerators works… Far from the strips road… But still good for family with small kid due to the kitchen facility.
Stayed 2 nights in Mar 2024
Response from SM on Mar 22, 2024
Thank you for the feed back

6/10 Okay

Laura

Liked: Amenities
Room was not particularly clean. Crumbs in cabinets hair on the bathroom floor. Grout in the shower did not look clean or was really stained. There were marks and fried up liquid spills on the floor which means it could not have been cleaned very well. Also, the kitchen only had 1 glass no dinnerware or cooking equipment whatsoever. There was a note that said you can contact them and they would bring it but why not include at least enough glasses and dishes for two people? My room key was not working. They reprogrammed it three times and it still didn’t work. I had to keep going to the elevator up to my room to try it and back down to wait in line at the front desk each time. After 3 times they called maintenance to help me with eventually just one key card that worked. The casino was well equipped with restaurant choices but quite smoky. Easy parking is a bonus. I was expecting more from a 4 1/2 star resort.
Stayed 3 nights in Mar 2024
Response from SM on Mar 22, 2024
Thank you for the feed back

6/10 Okay

Keval

Disliked: Cleanliness, amenities
It was good but it could be better, things like furniture worn out and floor inside the room were not cleaned
Stayed 3 nights in Mar 2024
Response from Palms Guest Experience on Mar 21, 2024
Hello Keval, thank you for providing your feedback. We are disappointed to hear that you did not have the most enjoyable experience with us. We strive to meet the needs of all of our guests, and we are so sorry that we fell short in meeting your expectations. We will forward your feedback to the appropriate departments to be reviewed for future improvements.

10/10 Excellent

Rose Marie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool and Laguna food.
Stayed 2 nights in Mar 2024
Response from Renee on Mar 20, 2024
Thank you for your time and rating, we appreciate your patronage, and we hope to welcome you back again soon! Most Sincerely, Guest Experience Team

4/10 Poor

Cristina

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from SM on Mar 22, 2024
thank you for the feed back

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Renee on Mar 20, 2024
Thank you for your time and rating, we appreciate your patronage, and we hope to welcome you back again soon! Most Sincerely, Guest Experience Team

8/10 Good

Mark, Las Vegas

Traveled with partner
Liked: Cleanliness, amenities
Elevators took forever to get back to your room or leaving your room.
Stayed 2 nights in Mar 2024
Response from SM on Mar 18, 2024
Thank you for the feed back

10/10 Excellent

Alejandra, Russellville

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place! Our second time there. Quiet and elegant.
Stayed 3 nights in Mar 2024
Response from SM on Mar 18, 2024
Thank you for the feed back

2/10 Terrible

Daisy, san jose

Disliked: Cleanliness, property conditions & facilities
No accommodation by hotel staff when I requested one week prior for a connecting room. Elevator takes forever and not working properly. On top of that the walking distance to the casino and room is quite far and inconvenient. Price is so ridiculous.. sadly I booked two rooms and not even worth the stay. This will be the last time here at the Palm place
Stayed 1 night in Mar 2024
Response from SM on Mar 18, 2024
Thank you for feed back

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Mar 2024
Response from Palms Guest Experience on Mar 19, 2024
Thank you Jose for choosing Palms Place. We welcome you back soon!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place set a new standard for what I’m looking for when I come to Vegas. I’ll probably only stay here when I come to Vegas.
Stayed 2 nights in Mar 2024
Response from SM on Mar 18, 2024
Thank you for the feed back

10/10 Excellent

Miyisha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Palms Guest Experience on Mar 19, 2024
Thank you Miyisha for choosing Palms Casino Resort!

6/10 Okay

Micah

Liked: Cleanliness, amenities
Beautiful room and property. However my bathtub had luke warm water at best and wouldn’t plug. Very disappointed with this because it’s why I chose this property to stay
Stayed 1 night in Mar 2024
Response from SM on Mar 17, 2024
Thank you for the feed back

6/10 Okay

Cole, Aurora

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SM on Mar 18, 2024
Thank you for the feed back

6/10 Okay

Michael

Traveled with partner
Liked: Property conditions & facilities
Shower needed to be cleaned again. Check in could not find reservation.
Stayed 1 night in Mar 2024
Response from SM on Mar 17, 2024
Thank you for the feed back

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the spaciousness of the room. I liked the security guard making sure everyone who entered was supposed to be there. the property is connected to the casino area by an interior corridor so it was an easy walk to some dining options.
Stayed 1 night in Mar 2024
Response from SM on Mar 17, 2024
Thank you for the feed back

10/10 Excellent

kambiz, Bellingham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good property to stay in. You might have to wait for a room for 2 hours if you come in early. Other than that, all is fine.
Stayed 2 nights in Mar 2024
Response from Renee on Mar 15, 2024
Thank you for your feedback, we appreciate your time, and we hope to welcome you back! Most Sincerely, Guest Experience Team

10/10 Excellent

Sharnell

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here! One of the most modern places in Vegas and for a good price. I will be staying here again!!
Stayed 2 nights in Mar 2024
Response from Renee on Mar 15, 2024
Thank you for your feedback, we appreciate you letting us know about your experience. We hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Ryan Alexander

Stayed 2 nights in Feb 2024
Response from SM on Mar 17, 2024
Thank you for the feed back

10/10 Excellent

Meggie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay was amazing ! No complaints
Stayed 2 nights in Mar 2024
Response from Renee on Mar 15, 2024
Thank you for your great feedback, we appreciate your time and rating.Most Sincerely, Guest Experience Team

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Front desk not friendly. Printer not functioning and could not print out paperwork. Not nice at check out.
Stayed 2 nights in Mar 2024
Response from Palms Guest Experience on Mar 19, 2024
Hello Carlos, thank you for taking the time to provide us with your feedback. We're sorry to hear of the service quality you received. Your comments have been sent to the appropriate department to be addressed. Thank you for bringing this to our attention. We hope to welcome you back!

10/10 Excellent

De Morris

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Renee on Mar 13, 2024
Hello De Morris, we appreciate your positive feedback, and we hope you will come and visit again soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Firehiwot

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the most is the view
Stayed 1 night in Mar 2024
Response from SM on Mar 12, 2024
Thank you for the feed back

10/10 Excellent

Candice

Liked: Cleanliness, amenities, property conditions & facilities
Loved the Ice Machine in the room. now soggy ice buckets.
Stayed 2 nights in Mar 2024
Response from SM on Mar 12, 2024
Thank you for the fee d back

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SM on Mar 12, 2024
Thank you for the feed back

8/10 Good

Tommetta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the bathroom
Stayed 4 nights in Mar 2024
Response from SM on Mar 11, 2024
Thank you for the feedback

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel to stay at. Staff was nice and helpful, always answered and delivered anything we needed without taking all day. Price wasn’t crazy and room was beautiful. Would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from SM on Mar 11, 2024
Thank you for the feed back

4/10 Poor

Leng

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not sanitary or cleaned thoroughly, we had requested to move several times (4 rooms to be exact) on our second check in (two separate reservations). Soaking tubs had scum, chairs upholstery ripped bad (all the rooms), washer and dryer ran 3 hours on quick wash and took 6 hours to dry a few shirts, coffee maker didn’t work, ice maker doesn’t work etc..
Stayed 2 nights in Mar 2024
Response from SM on Mar 11, 2024
Thank you for the feed back

10/10 Excellent

Jeremiah

Liked: Cleanliness, property conditions & facilities
I did not know that the top floors are owned by individual orders. Next time I will look through Airbnb so that I can experience balcony access.
Stayed 4 nights in Mar 2024
Response from Guest Experience on Mar 8, 2024
Hello, we appreciate your feedback! We have forwarded your input to our management team and are eager to continue to find ways to enhance our guest's satisfaction. We hope you will come and visit again soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine the buffet was okay
Stayed 2 nights in Mar 2024
Response from Renee on Mar 8, 2024
Thank you for choosing Palms Place, we appreciate your time and hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Seungju

Stayed 1 night in Jan 2024
Response from Renee on Mar 8, 2024
Thank you for choosing Palms Place, we appreciate your time and hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Shavon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Renee on Mar 8, 2024
Thank you for choosing Palms Place, we appreciate your time and hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Renee on Mar 8, 2024
Thank you for choosing Palms Place, we appreciate your time and hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Jacqueline

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only criticism was the "pool restaurant". The "music" was so loud and obnoxious, we asked to move. My food was very minimal and certainly not good for the price. Very few choices, as well. Wish we would have known there were better dining facilities close by.
Stayed 1 night in Mar 2024
Response from Renee on Mar 8, 2024
Hello , we are sorry you did not have the best experience. We use feedback like yours to improve the experiences for all of our guests. We have forwarded your comments to our team to look into these details. Thank you again as we work through improvements.Most Sincerely, Guest Experience Team

10/10 Excellent

Latoyia

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing with so many things in the hotel, this was one of the best hotels that I have ever stayed in, when i come back to vegas I will definitely stay here again. Thanks foe the hospitality!!!
Stayed 3 nights in Mar 2024
Response from Guest Experience on Mar 8, 2024
Hello, we appreciate your feedback! We have forwarded your input to our management team and are eager to continue to find ways to enhance our guest's satisfaction. We hope you will come and visit again soon!

10/10 Excellent

Terence

Traveled with group
Liked: Cleanliness, property conditions & facilities
We arrived early and we were allowed to check in early! So appreciated. Will definitely be back again.
Stayed 1 night in Feb 2024
Response from Guest Experience on Mar 8, 2024
Thank you for choosing Palms Place! We look forward to seeing you again soon!

10/10 Excellent

Stefan

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Rooms
Stayed 1 night in Mar 2024
Response from SM on Mar 3, 2024
Thank you for the feed back

10/10 Excellent

Johnte’

Liked: Cleanliness, amenities, property conditions & facilities
Love it, thank you. Now stay on it too!
Stayed 1 night in Mar 2024
Response from SM on Mar 3, 2024
Thank you for the feed back

8/10 Good

LARRY

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Renee on Mar 8, 2024
Thank you for choosing Palms Place, we appreciate your time and hope to welcome you back soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Shaleya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 2 nights in Feb 2024
Response from SM on Mar 3, 2024
Thank you for the feedback

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This Hotel/Resort and Casino makes it very hard to stay anywhere else! It is the epitome of luxurious, fun, clean and not overly priced. My new Bride and I changed our entire honeymoon plans because we loved it so much!
Stayed 1 night in Feb 2024
Response from Guest Experience on Mar 8, 2024
Hello Michael, we appreciate your feedback. We're especially happy for you and your new bride! We hope you will come and visit again soon!

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
nice view
Stayed 2 nights in Feb 2024
Response from SM on Mar 2, 2024
Thank you for the feed back

2/10 Terrible

Suzie Nou

Traveled with family and small children
Disliked: Cleanliness, amenities
Walked in and everything was dusty, some lights flickering, dishes not clean, coffee machine don’t work, ice maker don’t work and washer and dryer don’t function properly.
Stayed 2 nights in Feb 2024
Response from SM on Mar 2, 2024
Thank you for the feed back

10/10 Excellent

Matthew

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from SM on Mar 1, 2024
Thank you for the feed back