Great Location (after room issues solved)
Posted Dec 4, 2016
This is our third time staying at Paris and we love the location. When we arrived to check in, the kiosk would not read my drivers license so we had to check in with the main desk. The line was not bad, however, when we got to the desk the clerk said the computer had no record that I booked an eiffel tower view room. I had a print our with proof that I had booked and paid for the room with a view. The only room available was directly over the pool and the view was obscured by a tree. We were going to live with it, but a loud adjoining room caused us to make a repeat early evening visit to the front desk. By then I was livid, but the evening manager was so nice and helpful. She was able to move us up a few floors to a nice parlor suite with a lovely view. She literally saved our anniversary trip and we were so thankful. The room we stayed in was a little worn, but it was clean and comfortable. I am sure this room will soon be remodeled though. I would stay at this hotel again thanks to the way the manager handled our issue.