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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5951 out of 14965 reviews" "
Rating 8 - Good. 3903 out of 14965 reviews" "
Rating 6 - Okay. 2336 out of 14965 reviews" "
Rating 4 - Poor. 1545 out of 14965 reviews" "
Rating 2 - Terrible. 1230 out of 14965 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Cedar Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to a beautiful room. Very clean and comfortable with a nice view of the strip. Staff was wonderful.
Stayed 1 night in Apr 2024

10/10 Excellent

Godfrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything plus miracle mall is next to hotel and still a great hotel.
Stayed 2 nights in Mar 2024
Response from John on Apr 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

John

Traveled with group
Disliked: Cleanliness, staff & service, amenities
I booked a king room and was given a queen. Front desk wouldnt help with a king because i was checking in late. Bianca was very rude and thought I was an inconvenience. Had to call 3 times and wait a day for a tv remote. Room wasnt serviced so i had to call for towels. First time staying here so not sure what goes on.
Stayed 3 nights in Apr 2024
Response from John on Apr 25, 2024
Hello John, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

chet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our 5th time in Vegas, it was by far the best, the Planet Hollywood was right in the center of everything we wanted to do, we were on the 36th floor and were able to look out our widow at the Bellagio water fountains. great view of the the strip. be sure to eat at Earl of sandwich, great breakfast and lunch
Stayed 7 nights in Apr 2024
Response from Kimberly on Apr 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jordan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time renting a car while in Vegas and PH's parking garage and directions were top notch. Great experience
Stayed 3 nights in Apr 2024
Response from Kimberly on Apr 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Emily

Traveled with partner
Liked: Amenities, property conditions & facilities
Walkable
Stayed 3 nights in Apr 2024
Response from Kimberly on Apr 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kevin L, North Mankato

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom smelled of sewer all three days and safe was locked with door open so couldn’t use. Told cleaning staff and called guest services about both. Neither issue was resolved.
Stayed 3 nights in Apr 2024
Response from Dan on Apr 24, 2024
Hello Kevin, thank you for providing your feedback on your most recent stay.  Please contact Planet Hollywood directly to speak to a member of management regarding your experience.

8/10 Good

Anmar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Dan on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Paul Lawrence

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With it being our first time to Vegas we loved everything about our stay and our resort! However we could really do without all of the people who try to sell you things such as passes. Can’t wait to go back to enjoy the pool and bar area! Cafe Hollywood hands down the best milkshakes we’ve ever had!
Stayed 4 nights in Apr 2024
Response from Dan on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

William, Eau Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good BUT resort fees should be included with the advertised price.
Stayed 1 night in Apr 2024
Response from ALM on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Room was next to Elevators and there was constant noise. Room was warm and never felt like AC was working
Stayed 2 nights in Apr 2024
Response from ALM on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and very quiet slept good all night😀
Stayed 4 nights in Apr 2024
Response from Doug on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Mladen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Kimberly on Apr 25, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joel checked us in and was very helpful, informative & polite. Thank you Joel!
Stayed 1 night in Apr 2024
Response from ALM on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Yeilyn

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Kimberly on Apr 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and friendly staff.
Stayed 5 nights in Apr 2024
Response from Doug on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Jeffrey

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room reeked of weed. I paid for a smoke free room. They have a notice in the room stating they have sensitive smoke detection equipment installed and a $500 fine for violation. I think that’s a lie and question the smoke detection system, cleaning practices and management/staff commitment to provide a nonsmoking safe stay.
Stayed 3 nights in Apr 2024
Response from ALM on Apr 24, 2024
Hello Jeffrey, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Casi todo bien en mi estadia en el hotel,el unico detalle que no me gusto es la limpieza de el cuarto, el piso de el baño estaba muy sucio. Todo lo demas muy bien.
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Angela, Prince George

was a great location and super east to get around
Stayed 4 nights in Apr 2024
Response from Dan on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Wimonnat

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dan on Apr 24, 2024
I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

JamIchael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kimberly on Apr 25, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

John, Lemoore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. It’s so big you will probably get lost but lots of signs to find your way. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiosk doesn’t offer early check-in
Stayed 1 night in Apr 2024
Response from ALM on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Neal

window view (that I paid extra for) is obscured by advertisement placed on outside of window; cleaning solution used is horrible, and we had to leave the room for many hours until airing out the room
Stayed 3 nights in Apr 2024
Response from ALM on Apr 23, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

DAVID, Monument

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price!
Stayed 2 nights in Apr 2024
Response from ALM on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Traveled with partner
Great
Stayed 3 nights in Apr 2024
Response from ALM on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kenny, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from ALM on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kathy

Traveled with partner
Disliked: Amenities
Would have been great in its day but is in need of a refurbish. Very tired in the rooms. Was expecting a lush pool oasis but instead a concrete overpriced selection of cabanas and daybeds. Basic tea and coffee making facilities in the room would of been nice 😊
Stayed 4 nights in Apr 2024
Response from Doug on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
The worst part is the over one hour long check in queue. It shouldn’t take that long. Other than that, decent stay and nice location
Stayed 1 night in Apr 2024
Response from John on Apr 23, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Adamary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I think like it’s that they charge a resort fee of $50 per day? For what? Dont understand why we have to pay more besides of what we’re already paying.
Stayed 2 nights in Apr 2024
Response from John on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

John, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet took longer than expected, we should have just self-parked. Front desk was amazing, very quick and easy. Cafe Hollywood was great, the food was top notch. Love the casino, definitely recommend. The concert venue was superior, great show! We will definitely be back. Keep up the great work Planet Hollywood, you guys are my resort of choice from here on out!
Stayed 1 night in Apr 2024
Response from John on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the cleanness an stuff was great check out was not so easy to do nor could I check out button was not allowing me an the line was at least an two hour wait
Stayed 2 nights in Apr 2024
Response from Doug on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on Apr 24, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

christina t

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet Hollywood is centrally located. Tons of restaurants and shops in the hotel. Also a variety of entertainment options within the hotel.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Gretchen

Liked: Cleanliness, amenities, property conditions & facilities
Proximity to shops, dining and location of concert venue. So easy to get to the show!
Stayed 1 night in Apr 2024
Response from Christina Banks on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

James Eric

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from John on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Check in was quick and easy. Room was clean but smaller than I expected. My room was by the elevators and thus noisy, whether or not the elevator stopped on my floor. This was mentioned at check in but I was not offered an upgrade. The Glass Bar was very nice with good service provided by a friendly service. Ate dinner at the Strip House, the food was excellent and the service was exceptional.
Stayed 2 nights in Apr 2024
Response from Ruby on Apr 22, 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix on the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

10/10 Excellent

steve

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from ALM on Apr 23, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Diane, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone thing was great for our one night stay over after the Scorpions concert, but 40 parking per NIGHT is a bit ridiculous when one is staying at the hotel. God knows that PH makes enough money, especially at the bars where a shot of Honey Jack Daniel’s was 19 per shot at The Glass Bar. We are locals too.
Stayed 1 night in Apr 2024
Response from Ruby on Apr 22, 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix on the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

10/10 Excellent

WILLIAM P DOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a lot of convenience around !!
Stayed 2 nights in Apr 2024
Response from Christina Banks on Apr 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for a quick overnight on way to Arizona and it was convenient and staff friendly.
Stayed 1 night in Apr 2024
Response from Christina Banks on Apr 22, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and busy but overall good experience, would stay again
Stayed 5 nights in Apr 2024
Response from Kimberly on Apr 22, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Michael

Traveled with partner
Liked: Staff & service
Got a good upgrade but did cost a little more Check in staff member Royce was awesome with me very informative and gave me some feedback on valet parking for veterans fast check in no problems.
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 21, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms not representative of pics online.
Stayed 2 nights in Apr 2024
Response from ALM on Apr 22, 2024
Hello Diana, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Scott

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good stay, close to the strip.
Stayed 2 nights in Apr 2024
Response from Ruby on Apr 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Gerald

Traveled with family
Arrived early, and thankfully, the line to check in was relatively short. However, there were only two agents working the entire counter, and by the time we were near the front of the line, the line was practically out the door and they never added any additional agents. I feel sorry for the people behind us. Asked about a room upgrade, but was told this is the room that I booked. Of course I booked online so it’s hard to tell what you’re booking most of the time when you’re doing things online, especially when you’re doing it through Expedia. Needed an early check in since we were there around 12:30 in the afternoon so we went ahead and paid the additional $25 fee for an early check-in. Ended up with a room on the side, looking out the back so more or less looking at rooftops and a view of the sphere. Didn’t really bother me that much but since I had asked about it, it would’ve been nice if the agent would’ve at least made an effort to get us a few of the strip. That did not happen. Saw the scorpions, which ended up being a great show inside the theater. Gambling was fine. Cocktail servers were great. All in all not a bad trip but a lotta riffraff on the strip right out front and people try to sell you timeshares.
Stayed 2 nights in Apr 2024
Response from Ruby on Apr 21, 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix on the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

8/10 Good

MINH

Liked: Cleanliness, staff & service, property conditions & facilities
Parking to casino and getting to the casino takes a long walk .
Stayed 1 night in Apr 2024
Response from ALM on Apr 21, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Dieu

Traveled with family
Liked: Amenities
self parking far away
Stayed 3 nights in Apr 2024
Response from Christina banks on Apr 21, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Tan

Traveled with family and small children, Traveled with family
Liked: Cleanliness
We’ve stayed at the Planet Hollywood a few times before we have our family. This time was not any better than 10 years ago when we were there. It felt like the hotel is cutting cost for everything to recover from COVID’s lost and maybe they’re not the only one on the strip. When we checked-in, there were only 2 staffs at the front desk but lucky there were nobody there to check-in but us. Check out was a lot busier in the morning. But for the hotel, the wifi was horrible. We didn’t get wifi the first day. Had to call tech support to get it fix. After it’s fixed, it kept cutting off when we need to use it and remember that there’s a $56 usd resort fee per night guest have to pay for wifi and such. So we didn’t bother to use it. We paid for our roaming instead. The room was not updated. It’s the same as 10 years ago. Furnitures were all scratched up and run down. Bathroom didnt feel really clean when we stepped in there. There used to be free water bottles and coffee but not this time. We felt that it’s not really worth the money staying there this time. We enjoyed the Miracle miles mall. A few good restaurants in there and my kids love going to ABC stores. Very convenient to have. Overall, we didn’t enjoy the hotel as much as we wanted to but we made the most out of it. We would consider other hotels on the next strip on our next visit.
Stayed 3 nights in Apr 2024
Response from Christina banks on Apr 20, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.