Ratings based on 1,106 Verified Reviews

4.4 out of 5
82% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Fresno, ca

Posted Jul 7, 2020
First time and loved it felt like home ... very quiet I like how the garage is connected to the story of the room
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 6, 2020
3 out of 5
by A verified traveler

Posted Mar 22, 2020
Comment from Hotel Management
Apr 28, 2020 by Vanessa Bissonette, Hotel Management
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again. Please contact me directly for reservation assistance.
5 out of 5
by A verified traveler

Posted Mar 19, 2020
Fabulous place. Large and spacious room with a great view. Recommended.
Comment from Hotel Management
Mar 19, 2020 by Vanessa, Hotel Management
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
3 out of 5
by A verified traveler

Posted Mar 18, 2020
Comment from Hotel Management
Mar 18, 2020 by Vanessa, Hotel Management
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
5 out of 5
by A verified traveler

Posted Mar 11, 2020
Comment from Hotel Management
Mar 11, 2020 by Vanessa, Hotel Management
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
4 out of 5
by A verified traveler from San Francisco, CA

Posted Mar 10, 2020
Our 'princess room' was spacious and comfy. Loved the kitchen and the w&d to feel like at home. Not super clean, shampoo was missing, but had 2 conditioner bottles (simple mistake). A bit noisy, you can hear others take a shower (and you know Vegas, people shower at any time of the day or night) and the busy street.
Comment from Hotel Management
Mar 11, 2020 by Vanessa, Hotel Management
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
4 out of 5
by A verified traveler from Montreal Canada

Posted Mar 5, 2020
Staffs at valet parking were very friendly and helpful.
Comment from Hotel Management
Mar 5, 2020 by Vanessa, Hotel Management
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
2 out of 5
by A verified traveler

Please note to be in a room that didn’t house pets

Posted Mar 3, 2020 on Hotels
My family and I felt as if they put us in the worst room available because we booked though a third party. It was on the 11th floor the very last room around the building, that housed dogs from the previous stay a week before we arrived. They had plenty of vacancies available from other sites that I personally checked. When I complained to the front desk she had the room deep cleaned within 2hrs but the room still reeked of dog dander because my son and I have an extreme allergy to dog hair...
Comment from Hotel Management
Mar 4, 2020 by Vanessa, Hotel Management
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
5 out of 5
by A verified traveler

Posted Feb 29, 2020 on Orbitz
I like that this is a suite property, has valet parking only, has a nice bar (Stir) and restaurant (Kilowatt) and a spa. It's quiet, the staff is very helpful, and it's very close to the Strip, next door to the Tuscany and Ellis Island.
Comment from Hotel Management
Mar 4, 2020 by Vanessa, Hotel Management
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms