The sink was full of disgusting black spots. Housekeeping lady left early so I have to change a room after pulling all the stuff out of my luggage.
They charge $17/day for wifi. And the lady at the front desk hang up my phone before I even ask the second question.
Valet experience was awful. The guy was never out there, I need to look for him everywhere.
And, the housekeeper TOOK THE TIP but DID NOT make my bed. UNBELIEVABLE.
Comment from Hotel Management
Dec 5, 2016 by Front Office Manager, Hotel Management
Thank you for taking the time to complete a review in regards to your recent stay at the Renaissance Las Vegas Hotel.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced with all of our staff. I am especially saddened to hear if your housekeeping and valet issues. This is definitely not acceptable and will be addressed immediately. All of these issues are not indicative of the high level of service we strive to provide on a daily basis. We have shared your feedback with the appropriate hotel teams to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Las Vegas.
Front Office Manager