Outdoor pool

Reviews of Sam's Town Hotel & Gambling Hall

3.5 out of 5
Sam's Town Hotel & Gambling Hall
5111 Boulder Hwy, Las Vegas, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1903 out of 3060 reviews" "
Rating 8 - Good. 760 out of 3060 reviews" "
Rating 6 - Okay. 226 out of 3060 reviews" "
Rating 4 - Poor. 97 out of 3060 reviews" "
Rating 2 - Terrible. 74 out of 3060 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LISA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice. Love the water show and forest they have. The angry butcher restaurant was excellent… the best steak in Vegas.
Stayed 2 nights in Mar 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel
Stayed 1 night in Mar 2024
Response from Chris J on Mar 28, 2024
Hi Jose. We are so glad to hear you enjoyed your time spent with us! We look forward to your return!

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Water show was nice, clean room
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more excellent guest service very soon.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price. The pool was closed and although there was an alternative location definitely not convienent.
Stayed 1 night in Mar 2024

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem in Vegas. So many dining and entertainment options. I'd be happy to take my family here again.
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
Hi Raymond! We are so pleased to hear that you and your family had such a wonderful stay! We can't wait for your return!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel.
Stayed 1 night in Mar 2024
Response from Chris J on Mar 28, 2024
Hi Angie. We are so glad that your visit met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rosalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have like a fridge to store my medication! Didn’t there was a fridge until we checked out and was checking the room and found a fridge inside the cupboard which we hadn’t needed to open previously! Pool was closed for maintenance hence resented the resort fee!
Stayed 2 nights in Mar 2024

8/10 Good

teri, huntington beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our visit to Sam’s Town. We will definitely be back.
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
We are so glad that your visit met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Heather

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the location. But the hotel itself is great
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved the waterfall show and the rooms were clean. The feont desk person didnt explain the way to the elevator very well which caused some confusion. She also wasnt overly friendly at check in. Everyone else was great.
Stayed 2 nights in Mar 2024

4/10 Poor

michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smells like smoking room
Stayed 1 night in Mar 2024

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wayer falls was the best
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Cathy

Traveled with family
Everything is great
Stayed 1 night in Mar 2024
Response from Chris J on Mar 28, 2024
Hi Cathy. Thank you for taking the time to review us. We appreciate the five-stars and hope to see you back soon!

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024
Response from Chris J on Mar 28, 2024
Your 5-star rating is greatly appreciated! We're glad that our hotel and casino met your needs and provided you with a positive experience.

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We decided to stay at Sam’s Town for: 1. The free parking 2. The shuttle - WHICH I FOUND OUT NO LONGER EXISTS, and hasn’t since Covid in 2020. They need to change their ads because this is false advertising. We ended up having to use Uber instead, which costs an additional $60. Another thing that bothered us was the lack of signs directing us to the 3rd floor rooms. You literally cannot get to it unless you happen to see a metal, unmarked door that looks like a utility closet or staff door. If we hadn’t asked, we would never have found it. And getting to the 2nd garage parking was equally confusing.
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. We have not advertised the shuttle anywhere since its departure so we encourage you to reach out to us directly to share where you may have seen it listed. Thank you for taking the time to review our property!

10/10 Excellent

Kennika

Liked: Cleanliness
Great room!
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
Thank you for taking the time to leave us a 5-star review! We're pleased that you had a great time with us.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay and we were happy with our stay.
Stayed 1 night in Mar 2024
Response from Chris J on Mar 28, 2024
Hi Donna, thank you for choosing Sam's Town! We are so pleased you had such an excellent first visit. Please come back and see us again soon.

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded room was Amazing.
Stayed 1 night in Mar 2024
Response from Chris J on Mar 28, 2024
Hi Chelsea. Wonderful to hear that your experience exceeded your expectations! Come back and see us again soon!

10/10 Excellent

Brian

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same Town has everything for the family...we didn't need to go anywhere.... Really enjoyed the stay..
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
Hi Brian. Thank you for your kind words about our property! We are so pleased to hear that you and your family had such a wonderful stay. We hope you can return again soon!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, specious , and convenient l would stay here again.
Stayed 1 night in Mar 2024
Response from Chris J on Mar 28, 2024
Hi John. Wonderful to hear! We are glad that you had a great experience. Your input is very valuable to us. We hope you can return soon!

6/10 Okay

Jill

Traveled with family
Front desk staff was very nice. The car attendant when first arrived was the rudest person we ran in to all weekend. The people who stayed next to us smoked weed all night and it came through the vents. Almost called front desk but no one answered when I called earlier, so didn't try again.
Stayed 3 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get to enjoy much of the property but I was please with what I did get to enjoy. The room was fine, especially considering the price. I was treated well by everyone working there. I thought the place had character, which some may not like but I did.
Stayed 4 nights in Mar 2024
Response from Chris J on Mar 22, 2024
We truly appreciate the kind words. We are so glad to hear that our staff helped make you feel right at home & that our amenities met your expectations. We thank you for choosing Sam's Town and look forward to your return.

8/10 Good

Ron, Prescott Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was under the impression that Sam’s town had a shuttle service according to there website Other than that everything was good
Stayed 4 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hi Ron, thank you for your visit. We have not had shuttle service for a while now, we have not had that amenity listed on our official website since it left. We are sorry for any frustration that may have caused you and are glad to see that your overall stay was great nonetheless.

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris J on Mar 22, 2024
Thank you for the five-star rating! We're delighted to see you had a great visit with us and can't wait to welcome you back soon.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
It was close enough to my grand children that we could walk to see them. They don't have a shuttle bus to take you around town so you have to take a cab or uber and the wait is sometimes long.
Stayed 3 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hi Bruce we are so glad to hear that our location was so convenient for you to visit your grandchildren. We hope to see you next time you are in town.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris J on Mar 22, 2024
Please come visit us again! We’d love the opportunity to turn that four-star experience into a five-star one.

8/10 Good

Leonila

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Chris J on Mar 22, 2024
Hello Leonila. We’re so glad that you enjoyed your visit! Come back to see us again soon and we'll work on showing you a 5-star time!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 22, 2024
We’re so glad that you enjoyed your visit! Come back to see us again soon and we'll work on showing you a 5-star time!

8/10 Good

sandra, boise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Still too much smoke from the casino for me. Also, we were in a nice room that was part of adjoining rooms and the tenants in the adjoining room started partying at 12 midnight. I called Security at 3:30 am and complained. The finally quieted down around 4:30 am. Not much insulation between the guest rooms.
Stayed 4 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hi Sandra. Thank you for your recent visit and the 4 star rating! We are sorry that the actions other guests marred your time with us. We do hope to better meet your expectations on a future visit.

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food choices are limited and close early at night. There is lots of space for parking.
Stayed 4 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hi Darren. Thanks for your review. We hope to turn your next visit into a five-star experience.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Chris J on Mar 22, 2024
We are so glad you enjoyed your visit, please come back and see us again soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay off the strip
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 28, 2024
Thank you James. Please come visit us again! We’d love the opportunity to treat you to another experience!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Great stay 5 star
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hi Robert. Wonderful to hear! We are glad that you had a great experience. Your input is very valuable to us. We hope you can return soon!

4/10 Poor

Sung, La Palma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hi Sung. We are very sorry to disappoint. If you have any specific concerns that we can address, please contact us directly. We appreciate feedback, both positive and negative, and are especially appreciative when it is feedback on something we can make better.

6/10 Okay

Alexis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Dirty in food court, trash everywhere
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hi Alexis. Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property!

8/10 Good

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for the price point.
Stayed 4 nights in Mar 2024
Response from Chris J on Mar 22, 2024
We sincerely apologize that there were equipment failures during your visit. We understand that it can be inconvenient to have to wait or to travel to the other side of the hotel tower to use the other set of elevators and truly appreciate your patience while they were being serviced. We are sorry this marred your time spent with us and hope you enjoyed your visit nonetheless.

6/10 Okay

Bill

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only one of the three elevators worked for the whole hotel for the 2 days Stay, ridiculous.
Stayed 1 night in Mar 2024
Response from Chris J on Mar 22, 2024
Hello Bill. We sincerely apologize that there were equipment failures during your visit. We understand that it can be inconvenient to have to wait or to travel to the other side of the hotel tower to use the other set of elevators and truly appreciate your patience while they were being serviced. We are sorry this marred your time spent with us and hope you enjoyed your visit nonetheless.

10/10 Excellent

Ria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The dining options were limited to mostly fast food type of restaurants, except TGI Fridays which is just average.
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 16, 2024
Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris J on Mar 22, 2024
Hello Sabrina. Thank you for the five-star rating! We're delighted to see you had a great visit with us and can't wait to welcome you back soon.

10/10 Excellent

Tiburcio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room overlooks the green park and waterfalls. Very relaxing. Clean hotel, nice renovated room, nice staff.
Stayed 2 nights in Feb 2024
Response from Chris J on Mar 16, 2024
Wonderful to hear that your experience exceeded your expectations! Come back and see us again soon!

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris J on Mar 16, 2024
Thanks for your review. We hope to turn your next visit into a five-star experience.

8/10 Good

Emmett

Business traveler
Liked: Cleanliness, staff & service, amenities
clean and quiet
Stayed 1 night in Mar 2024
Response from Chris J on Mar 16, 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Good

Ahyuanah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chris J on Mar 16, 2024
Wonderful! We are glad that you had a good experience. Your input is very valuable to us.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very cordial and helpful.
Stayed 4 nights in Mar 2024
Response from Chris J on Mar 16, 2024
Thank you for taking the time to review your experience. We are so glad to hear our team made you feel right at home! Please come back and see us again soon!

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
I will visit again.
Stayed 1 night in Mar 2024
Response from Chris J on Mar 16, 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

6/10 Okay

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff are super friendly but I found it's quite a way from the strip and the air fragrance didn't quite mask the smell of cigarette smoke from the casino.
Stayed 1 night in Mar 2024
Response from Chris J on Mar 16, 2024
Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 2 nights in Feb 2024
Response from Chris J on Mar 16, 2024
Thank you for your recent visit and for sharing your experience. Please come back to see us again soon!