Outdoor pool

Reviews of Sam's Town Hotel & Gambling Hall

3.5 out of 5
Sam's Town Hotel & Gambling Hall
5111 Boulder Hwy, Las Vegas, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1954 out of 3116 reviews" "
Rating 8 - Good. 762 out of 3116 reviews" "
Rating 6 - Okay. 225 out of 3116 reviews" "
Rating 4 - Poor. 100 out of 3116 reviews" "
Rating 2 - Terrible. 75 out of 3116 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Sams Town! The rooms felt very clean, they were big and VERY nice, the beds we’re comfortable. The hall ways were wide and looked nice and were clean. The Casino was big and had plenty to choose from. Light show was pretty cool, it had a Disney Thunder mountain vibe. All in all great place to stay.
Stayed 1 night in Apr 2024

4/10 Poor

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I got charged a lot of extra fees. And the mattress were spring and really really uncomfortable
Stayed 3 nights in Apr 2024

8/10 Good

Paul Andrew

Traveled with partner
Liked: Staff & service, amenities
I enjoyed the layout and theme of the property. Was fun to explore, just had a lot of outdated equipment.
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia, Santa Fe Springs

Liked: Cleanliness, amenities, property conditions & facilities
This place was on the quieter side, rooms were clean, different food options and entertainment. It was a good and unique experience. Love the beautiful courtyard!
Stayed 1 night in Apr 2024
Response from Chris J on Apr 22, 2024
Hi Alicia. We are so glad that your visit met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Huge bug in the bed, nasty part of town, hardly any place t eat in the casino
Stayed 6 nights in Apr 2024
Response from Chris J on Apr 22, 2024
Hi Lisa. We sincerely apologize for the experience you had during your stay at Sam's Town Las Vegas. We take issues of cleanliness and guest comfort very seriously. We want to assure you that we are committed to providing a safe, welcoming environment for all our guests.We regret to hear that you felt there were limited dining options within our casino. Sam's Town is proud to offer 9 diverse dining venue catering to a variety of tastes and preferences. From casual eats like the Bowling Snack Bar to fine dining at The Angry Butcher, we believe we can satisfy any craving. We encourage our guests to reach out to any member of our team for dining suggestions; we're more than happy to guide you to a dining experience that you'll enjoy.Your feedback is invaluable to us, and we hope you will give us another opportunity to show you the high standard of hospitality and service Sam's Town Las Vegas is known for.

10/10 Excellent

Gary

Housekeeping was very professional Room 467
Stayed 4 nights in Apr 2024
Response from Chris J on Apr 22, 2024
Thank you Gary, we appreciate the kind words about our housekeeping staff. We are so glad you enjoyed your stay. Come back and see us again soon!

4/10 Poor

brianna

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and smells like smoke everywhere even in rooms but has a bowling alley for the kids
Stayed 1 night in Mar 2024
Response from Chris J on Apr 22, 2024
Thank you for your recent visit. We are sorry that the ability for other patrons to smoke when visiting our casino marred your time with us. We do hope that you will come back to visit us again soon.

2/10 Terrible

Daniel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Web check out did not work. Staff was not friendly during in person check-out.
Stayed 2 nights in Mar 2024
Response from Chris J on Apr 22, 2024
Hi Daniel. Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with our web check-out service and the less than satisfactory interaction with our staff during your in-person check-out. At Sam’s Town Las Vegas, we strive to provide exceptional service to all our guests, and it's clear we fell short in your case. We are actively working on improving our web services and training our team to ensure a more friendly and efficient check-out process. Your feedback is invaluable as it helps us to improve and provide a better experience in the future. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Joan

Traveled with family
Fun place to stay, room was comfortable and clean.
Stayed 1 night in Apr 2024
Response from Chris J on Apr 20, 2024
We are so glad you enjoyed your visit, please come back and see us again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, amenities
Sam’s Town is an outstanding value. It has great slots and a fine dining establishment, Angry Butcher, on its vast premises. The on-site gift & souvenir store was well stocked & neat with a tempting sales rack. More FUN than I’ve had in a long time.
Stayed 2 nights in Apr 2024
Response from Chris J on Apr 22, 2024
Hi Sandra. Thank you so much for your glowing review and 5-star rating! We're thrilled to hear that you found us to offer outstanding value and that you had a great time exploring our gaming options and dining at the Angry Butcher. Most importantly, we're delighted you had a fun time with us. We look forward to welcoming you back for more unforgettable experiences. Thank you for choosing Sam's Town Las Vegas!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy our time at Sam’s Town. Everything was very nice and all staff was helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Chris J on Apr 20, 2024
Hi, we are so glad to hear you enjoyed your time spent with us! We look forward to your return!

10/10 Excellent

Tracy, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice indoor plants
Stayed 2 nights in Apr 2024
Response from Chris J on Apr 20, 2024
Thank you for staying with us Tracy! We’d love to have you visit again.

6/10 Okay

Tania

Stayed 1 night in Mar 2024
Response from Chris J on Apr 20, 2024
We strive for five-star experiences with every guest, every time. If you have feedback on how we can improve, please reach out to us. We hope you’ll visit again to give us another chance to wow you!

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, amenities
Elevator gets stuck but the hotel was comfortable and staff friendly
Stayed 4 nights in Apr 2024
Response from Chris J on Apr 20, 2024
Thank you so much for your kind words about our staff. We are so glad to hear they always make you feel right at home! Thank you for taking the time to review your experience. Please come back and see us again soon!

10/10 Excellent

Paulline

All was great
Stayed 1 night in Apr 2024
Response from Chris J on Apr 20, 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 Excellent

Loretta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from Chris J on Apr 20, 2024
We love to learn about a five-star experience. Please let us know if you have any comments that we should share with our team.

10/10 Excellent

Quashea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere.
Stayed 3 nights in Apr 2024
Response from Chris J on Apr 20, 2024
Wonderful to hear that your experience exceeded your expectations! Come back and see us again soon!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a slower pace than the casinos on the strip
Stayed 2 nights in Apr 2024
Response from Chris j on Apr 20, 2024
Hi Thomas. We are so glad to hear you enjoyed your time spent with us! We look forward to your return!

10/10 Excellent

Ambur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, welcoming atmosphere, no smell of smoke throughout hotel and light smell in casino, beautiful atrium, fun things to do, great location, helpful and supportive rewards team. I would of given a 10 but the service and food quality at TGI Fridays was horrible. 4 employees were huddled up front having loud conversations about low wages and personal lives. The wait time was over 30 minutes for two meals to go. Food was missing from order causing a longer wait after I returned inquiring about our sides. Then the Presentation was awful and Quality of food turned our stomachs. Definitely plan to avoid them at our next visit!
Stayed 3 nights in Apr 2024
Response from Chris J on Apr 22, 2024
Hi Ambur, thank you for choosing to stay with us! We are so glad to hear that your accommodations met your needs. I would like to apologize at this time that your experience left something to be desired. We are disappointed to hear that you had a less than exceptional while dining here. While Sam's Town does not manage the TGIFridays, we hold our vendors to the same high standards that we do our own team members to provide the best in service and accommodations for our guests. We will be sure to pass on your feedback to their management teams. Thank you for taking the time to review your experience, we hope to see you again soon!

10/10 Excellent

Melissa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Will stay here again.
Stayed 3 nights in Apr 2024
Response from Chris J on Apr 20, 2024
Hi Melissa. Wonderful to hear! We are glad that you had a great experience. Your input is very valuable to us. We hope you can return soon!

10/10 Excellent

Sandra, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris J on Apr 20, 2024
Excellent! We love to learn about a five-star experience. Please let us know if you have any comments that we should share with our team.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We definitely will stay again.
Stayed 1 night in Apr 2024
Response from Chris J on Apr 20, 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Kenton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris J on Apr 20, 2024
Excellent! We love to learn about a five-star experience. Please let us know if you have any comments that we should share with our team.

10/10 Excellent

Laquita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel 4/11-4/14-24. Great experience. Love that fact everything is near. Hotel has a lot to offer. Great for family with children. This place has a bowling alley, theater, arcade and more. The only down fall is the air conditioner was set and programmed to stay on 68. There were times when the room was hot. And room service is offered only every two days . Must request for anything needed other than that, it was a good stay for me.
Stayed 3 nights in Apr 2024
Response from Chris j on Apr 20, 2024
Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were very helpful and polite. The room was clean and comfortable I was amazed about the room .. bad part was the elevator.. only one was working
Stayed 2 nights in Apr 2024
Response from Chris J on Apr 20, 2024
Thank you so much for your kind words about our staff. We are so glad to hear they always make you feel right at home! Thank you for taking the time to review your experience. Please come back and see us again soon!

10/10 Excellent

Edward, Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris J on Apr 20, 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Good

Cesar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean and plenty of parking. A bit outdated but overall will be coming back.
Stayed 2 nights in Apr 2024
Response from Chris J on Apr 20, 2024
We’re so glad that you enjoyed your visit! Come back to see us again soon and we'll work on showing you a 5-star time!

10/10 Excellent

Xiao

Stayed 1 night in Mar 2024
Response from Chris J on Apr 20, 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, really delightful
Stayed 4 nights in Apr 2024
Response from Chris J on Apr 20, 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding are isn’t the greatest, but the hotel itself is clean, easy access to parking and the staff is very nice and helpful.
Stayed 1 night in Apr 2024
Response from Chris J on Apr 20, 2024
Hi Ivan. Thank you for taking the time to review your experience. We are so glad to hear our team made you feel right at home! Please come back and see us again soon!

8/10 Good

Brenna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was unique. Could use a fan in the bathroom in the room.
Stayed 1 night in Apr 2024
Response from Chris J on Apr 13, 2024
Hi Brenna. We are glad that you had a good experience. Your input is very valuable to us so we truly appreciate the feedback.

6/10 Okay

David

Liked: Cleanliness
I enjoy the theme of Sams. What would be nice is someplace to get something to eat besides the food machines all night.
Stayed 2 nights in Apr 2024
Response from Chris J on Apr 13, 2024
Hi David, thank you for taking the time to review your visit. Don't forget about Roberto's Taco Shop which is open 24/7.

10/10 Excellent

Yessenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room great size bathroom cool elevator great view
Stayed 1 night in Apr 2024
Response from Chris J on Apr 20, 2024
Please come visit us again! We’d love the opportunity to treat you to another experience!

8/10 Good

Jerry J

Liked: Cleanliness, property conditions & facilities
OK. Limited food options in this hotel Long line to get food. Worse TP I have ever used!!
Stayed 3 nights in Apr 2024
Response from Chris J on Apr 13, 2024
Hi Jerry. Thank you for taking the time to review your experience. We have 9 venues here that serve food. Please don't hesitate to ask one of our team members for a recommendation for whatever it is you are hungry for, we'd be happy to make a suggestion. Thanks!

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
Property well taken care of, clean and staff was friendly and helpful
Stayed 1 night in Apr 2024
Response from Chris J on Apr 13, 2024
Thank you for taking the time to review us. We appreciate the five-stars and hope to see you back soon!

4/10 Poor

ramon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sam's town was our go to place but after staying there with dirty rooms and income beds we will not be staying there anymore.. casino is nice..rooms need a serious update
Stayed 3 nights in Mar 2024
Response from Chris J on Apr 13, 2024
Hi Ramon. Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and free parking, the light and water show, and bingo all at the same location. Reasonably priced rooms.
Stayed 1 night in Apr 2024
Response from Chris J on Apr 13, 2024
Hi Susan. Thank you for the five-star rating! We're delighted to see you had a great visit with us and can't wait to welcome you back soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Chris J on Apr 13, 2024
Hi Laura, we are so glad to hear you enjoyed your time spent with us! We look forward to your return!

8/10 Good

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris J on Apr 13, 2024
Thank you for the review! We will share your rating with our team.

10/10 Excellent

Ronald, Sherwood Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room. Good dining options
Stayed 1 night in Apr 2024
Response from Chris J on Apr 13, 2024
Wonderful to hear! We are glad that you had a great experience. Your input is very valuable to us. We hope you can return soon!

10/10 Excellent

clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Chris J on Apr 13, 2024
Hi Clara. Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked it there Pool and hot tub were great ! Staff nice and helpful. Over all great. The only thing was it really did smell of smoke. I had a hard time with my eyes burning .
Stayed 4 nights in Apr 2024
Response from Chris J on Apr 13, 2024
Hi Paula. We truly appreciate the kind words. We are so glad to hear that our staff helped make you feel right at home & that our amenities exceeded your expectations. We thank you for choosing Suncoast and look forward to your return.

8/10 Good

Daniel, palmdale

Liked: Cleanliness, staff & service, amenities
We stayed three nights at the Hotel for a volleyball tournament. We were about a 20 minute drive from Mandalay Bay. The area around the hotel is a bit sketchy. The hotel itself is nice. Check-in was quick. Hotel room was clean. Only two elevators were working and were constantly full. Hopefully they have been repaired. I liked that the parking was close to the rooms.
Stayed 3 nights in Feb 2024
Response from Chris J on Apr 13, 2024
Hi Daniel. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Dicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet property with lots of things to do right there.
Stayed 2 nights in Apr 2024
Response from Chris J on Apr 13, 2024
Hi Dicki, we are so glad to hear you enjoyed your time spent with us! We look forward to your return!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for off strip. Area around I was unsure but overall value was great
Stayed 1 night in Mar 2024
Response from Chris J on Apr 13, 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

samantha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked movie threater and bowling
Stayed 4 nights in Mar 2024
Response from Chris J on Apr 13, 2024
Thanks for choosing to catch a movie and come here. We are so glad to hear you enjoyed your experience and look forward to seeing you again soon!

4/10 Poor

Dennis Mack

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
SAMS TOWN is only partially operable. No buffett shuttle was a plus but it is cancelled, security was very busy keeping unwanted out, attrium bar was closed all week. Just sad to see what was our favorite get to this condition.
Stayed 6 nights in Mar 2024
Response from Chris J on Apr 13, 2024
Hi Dennis, thank you for taking the time to review your visit. Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Ram's Head Bar is open on the weekends, we hope you can drop in on your next visit. Thank you for taking the time to review our property!

10/10 Excellent

frankie carl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big very comfortable
Stayed 2 nights in Mar 2024
Response from Chris J on Apr 5, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

8/10 Good

Keoni I.

Liked: Cleanliness, staff & service, amenities
The atmosphere in Sam's town is awesome. The central area is always a joy to check out with the inside waterfall and other awesome theme of nature and oldies architecture. I also appreciate the fact that its located near a walmart and a couple other stores that have necessities that are needed. My only gripe with the stay were the elevators (parking garage and main lobby) and the condition they were in. Myself and other customers were constantly having to wait a good amount of time before each elevator ride and at some points, it was easier to use the stairs to get to our destination. I really appreciate the clenliness of the room and mostly everything else but that was my main gripe with the stay. Either way, I enjoyed my stay at sam's town and would stay again if needed.
Stayed 3 nights in Mar 2024
Response from Chris J on Apr 5, 2024
Thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.