Ratings based on 1,343 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Yucaipa

Room had mold, not very friendly

Posted Apr 25, 2017
Pros: Nothing, other than its close proximity to the Boy Scout Expo
Cons: Rooms need maintenance, hotel needs face lift, staff needs to be more friendly. Maintenance guy was VERY nice.
We checked in on Fri evening expecting a 2 queen, nonsmoking room we had requested. Instead we were told they only had a King non-smoking--but they could give us a roll away bed for an extra $15. I'm afraid that won't work for my 10 and 13 year old. They said we could see if another room was available the next day. We needed a place to stay since my son was attending the Boy Scout Expo in town so we settled for a smoking room with 2 queens. The entire floor smelled horrible and the room did too. We made it through the night, although none of us slept well due to the smell. Then when we were getting ready to head out for the Expo, we noticed MOLD on the ceiling and curtain by the window. EWW!!! When we returned from expo that night, we asked if another room was available & informed them of the mold. Didn't get much of a reaction from them other than "we'll send someone up." They did switch our rooms and offered to waive the resort fee. We got up to the room and went to use the shower & the shower knob would not turn. Called maintenance, they came up, took it apart, couldn't repair it, so they moved us to another room. The next a.m. when I went to review my bill & noticed they didn't remove the resort fee...UGH! When I asked about it, the mgr on duty asked me WHO offered to remove the resort fee. Fortunately, the person who did was standing right there. In the end, they gave us 1/2 off the 1st night. Thankful for that, but really felt they should've offered more.
2 out of 5
by A verified traveler from denvet

a $19.20per day amenities fee?

Posted Apr 13, 2017
Amenities include in room phone w/free local calls, two free pair of bowling shoes, an unsecured internet connection, one free Starbucks coffee, free valet parking all a total Rip off. Plus the place is dated and dirty. Staff and servers were great.
3 out of 5
Recommended
for Everyone
by A verified traveler from Burbank CA

Posted Apr 12, 2017
Not a bad place to stay. Bur room was not fully cleaned. Cleaning rags were left in room and no soap was left in room
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Decent off strip casino.

Posted Apr 2, 2017
The only problem ( which was no big deal) we had was the toilet broke. The staff was great, the casino and food were great. Sorry we couldn't stay longer.
3 out of 5
by A verified traveler from AZ .

Clean

Posted Apr 1, 2017
Amenities very sparce no refrig,no chair, no coffee, hotel service fee came as a suprise found out about it when checking out.
4 out of 5
Recommended
for Everyone
by A verified traveler from SLC, UT

Nice place away from the strip.

Posted Mar 27, 2017
Pros: Ease of access to hotel, casino, and parking. You don't have to deal with any traffic to or from the area.
Please be aware that there is a $19 resort fee, per night, I had booked 5 rooms for 4 nights and it ended up costing me hundreds of dollars more than I expected. Also, we requested non-smoking rooms and the hotel could only give us 2 of the 5 as non-smoking. The other rooms were horribly stinky - as can be expected for a smoking room. Overall, I liked the casino as it is easy to get to, has some entertainment, and some restaurants. Just be aware of the chance that you'll get a smoking room and have to pay a lot of money for a "resort fee" above and beyond the other fees that you pay to E*pedia.
4 out of 5
Recommended
for Everyone
by A verified traveler from UT

Was a good experience. Convenient away from the st

Posted Mar 23, 2017
Staff was nice food was good. Rooms were located close. Did find hairs and tub. Overall good experience
3 out of 5
Recommended
for Everyone
by A verified traveler from Tallabassee, Fl

Good enough

Posted Mar 5, 2017
Rooms were comfortable, but seemed dated. No coffee in room without additional charge.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Good, but a little too smokey. Poor ventilation. Room was good, food was good.
3 out of 5
by A verified traveler

Posted Feb 28, 2017
no good will not stay again /////////////////////////////////////////