Let's start with the big issue. Room 120 A had a BED BUG infestation that I only found out after the first night. I have pictures of one I killed and another I captured. They moved me to another room but I think even this one had bed bugs as well, although I did not catch any here, only had new bites.
2nd issue, I had 3 packages shipped to the front desk for work and they were lost.
3rd issue my reservation was not on file when arriving and took 30 minutes to rectify. Not sure if this was Expedia or the hotel.
I would advise everyone to AVOID AT ALL COST just due to the bed bug issue alone. And now looking at other images in Yelp seems I'm not the only one to find bed bugs.
At the end of the day for all this horrible experience they allowed me to cancel the last 2 days of my reservation there and refunded a 50 dollar resort fee. I still had to pay for the most expensive 2 nights at this nightmare. I would also say their staff did try to help, but they seemed pretty inept in customer service. Instead of taking responsibility for any of the issues above, they always provided an excuse as first response and then tried to see what they can do.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Hi, Briton. Thank you for your feedback. We take claims of bed bugs very seriously. In the event of a complaint, we contact our pest control provider to thoroughly inspect the unit in question. If the inspection yields a sighting, we not only shut down that unit but also the adjacent rooms as well as the rooms above and beneath it.
In this particular case, we regret that your guest unit tested positive for bed bugs and extend our sincerest apologies for any discomfort you experienced. Unfortunately, there is a misconception that bedbugs result from poor housekeeping practices when in fact they are transported by travelers. As a result no hotel is immune, not even five-star resorts. While occurrences have been rare here at Tahiti, we apologize once again that you were subjected to the activity.
Regarding the missing packages: As you know, you had them delivered to our property without notifying us not only before your arrival, but prior to your reservation. We didn’t know what they were or to whom they belonged and apologize for their disappearance.
As you mentioned, we granted your request to cancel the last two nights of your stay and refunded your resort fee as recompense for your dissatisfaction. Needless to say, we certainly wish your experience with us had turned out much differently than it did.