Ratings based on 1,196 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Bad service

Posted Feb 19, 2017
We called for an extra blanket 3 times because the room was cold and every time they said that they will send some one as soon as possible. The blanket never made it.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
We apologize sincerely that this took place during your stay, it is not our practice to keep our guests waiting nor to provide anything other than the best customer service possible. We will look into this matter and address it quickly. Thank you for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fontana, CA

it was quiet and peaceful

Posted Feb 17, 2017
Pros: that is was away from the busyness of life. you can relax.
Cons: maybe breakfast menu? at least add some other flavor bagel or muffin.
the place is away from the casinos. i liked how it was quiet and peaceful.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for your 4 star review and recommendations. We look forward to your return!
2 out of 5
by A verified traveler

Disappointing

Posted Feb 8, 2017
Pros: Pool area is very nice and relaxing. Shuttle service is handy.
Cons: TV was very poor in room. Should inform people upon check in and booking that rooms are not cleaned daily.
There was a deck resealing while we were visiting and several entrances to lobby,pool,breakfast area and workout room were blocked with no warning and front desk had no info on how long they were going to closed. Also changed daily which way we could get around the complex. Unfortunately I was on crutch's with a broken ankle and made this very difficult to move around. Front desk was pretty unsympathetic . Continental breakfast was very limited, Bagels,Muffins,Oranges and Bananas. Did not always have Bananas either. The hotel description says lost of places to eat nearby, Denny's next door and several fast food places but nothing worth visiting. TV in room was very poor, took 20-30 seconds to change channels and the hotel channel guide was not time accurate. TV often froze and pixelated . Hot tub was more of a warm tub with pretty weak jets. In conclusion I would say everything in the Hotel description was true yet disappointing .
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
We are extremely sorry to hear that your stay was disappointing. Please give us a call at the front desk so that we can address these issues directly with you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 7, 2017
We had a very comfortable roomy suite, very happy with accommodations!
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
We are thrilled to hear about your stay! We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awsome stay

Posted Jan 26, 2017
Very nice rooms with a comfortable bed and good wifi. TV channel selection was poor but we did not spend much time watching tv anyway.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for your 4 star review. We apologize about the difficulties with the TV service but are happy to hear that you enjoyed the accommodations and the free wifi. We look forward to your return!
3 out of 5
Recommended
for Everyone
by A verified traveler from Simi Valley, California

Very nice hotel

Posted Jan 20, 2017
Pros: Great experience
Cons: Later check out time options Offer additional blankets in rooms
Location: Close to everything
Wonderful room, Great experience just requires additional check out times
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you for your detailed review. We will look into the areas you addressed and look forward to your return!
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Not the bargain it used to be

Posted Jan 15, 2017
We've stayed here seven or eight times over the years, usually during the CES show. We have in the past had a nice room with kitchenette, living room with sofa sleeper, fireplace, TV, bedroom with its own TV, and it's been a bargain, $80 or so. This time around we had a smaller room, half a kitchenette, and it was $150 or so. There is a room "inventory" list inside one of the kitchenette cabinet doors, listing a bedspread, but that was absent, there was just a narrow strip across the foot of the bed, one thin blanket, and sheets. We were very cold. I called the front desk the first morning but there was no answer. I've called front desks before and had no response but usually get a quick call back. We were off to meetings so I didn't pursue it further. The next few nights we kept the heat set higher, though that makes the room feel uncomfortable and a bit dry. There is no daily maid service, so the shampoo had to be conserved a bit for the 3 nights we were there. The people are polite enough, and it's not too far from the strip. The rooms are a bit beat up and not properly repaired or maintained, but overall pretty clean.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for your review. We apologize that you experienced these things during your stay and would like to ensure you that we are in the process of enhancing our resort during this time. We hope that you return in the near future and see that we can accommodate your needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel not far from Vegas Strip

Posted Jan 10, 2017
Stayed here for a recent conference for 3 nights. Was upgraded from a studio to a one bedroom. Room was clean and comfortable. Only drawback was they don't make up your room or refresh towels on stays less than a week. I asked for more towels and was left a plastic bag of towels just inside my door. The price was very good. Small but usable workout gym. Free continental breakfast was weak- bagels ,muffins ,bananas,oranges and coffee and juice. Not for the health conscious. Overall fine for the price.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Thank you for your insightful review about our resort. We are glad to hear that you enjoyed your stay with us and will look into further options to enhance our breakfast. We look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Quiet and comfortable off the strip location

Posted Nov 21, 2016
Pros: All
Cons: 10am check out needs to be 11-1130am
Location: Location :Off the strip but still a great location.There are many restaurants from American,Mexican,Mediterranean,Asian you name it near by.Very short
Great place felt like i was in Hawaii. The staff was remarkable and meet our every expectation. Thank you Christian for the your hospitality and helpful recommendations. I enjoyed the Hawaiian music playing ,waterfall ,ponds,palm trees.Nice sitting on the balcony very relaxing. The pool has extended hours and the Jacuzzi is 24 hours>Perfect Clean and well maintained!!!! Very Happy With All!!!!!
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for your 5 star view! We are thrilled to hear that you enjoyed your stay with us and felt like you were in Hawaii. We look forward to your return!
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for your 4 star review!