Ratings based on 522 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Erroneous charges

Posted Oct 2, 2017
Pros: spacious room
Cons: Hotel should contact the customer if you think the room has been damaged and provide a receipt.
Location: Nothing really walkable nearby. Need a car to go anywhere.
Days after my stay, an extra charge for a hundred dollars was posted to my credit card without any contact from the hotel. Fearing fraud, I contacted them immediately. The staff has been very surly in their response, claiming that an "oven door" was damaged - though I never even touched the oven. According to Jason, he asserts they "never make mistakes" and "do not believe customers over staff". He hung up on me and has not provided any receipt. I will never stay here again.
Comment from Hotel Management
Oct 15, 2017 by Steven, MOD., Hotel Management
On check-out it was discovered that the oven door was damaged, and bent inwards. Pictures were taken, a charge was made that very day, and a report was filed. The guest did reach out to us, disputing that the damage occurred while they were staying in the room. Pictures and details were sent to the guest, and we were in regular contact with the guest via e-mail. I personally looked into this situation, and to my knowledge, there were no surly interactions. After I had looked into the matter, despite finding no damage to the oven door prior to the guests checking in, we as a goodwill gesture, waived the charge and refunded the guest's card. The guest was made aware of the findings and the results. I believe the matter was handled well, and these comments were not a full reflection of what happened. In addition, with regard to the comment about there being nothing really walkable nearby, there are many shops (Target, Kohl's, Flip N Out, Chuck E Cheese), and restaurants (Sushi Tower, Rise and Shine, and Flamming Fajitas) to name just a few within a 5-8 minute walk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, Tx

Relaxing hotel away from the strip

Posted Sep 28, 2017
Everything was perfect except for the dryer. Dried a load of clothes for 3 hrs and still didn't get dry. The hot tub was great and very spacious. Bed was comfortable. The private patio was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Jordan, UT

Posted Sep 22, 2017
It was very good!! The service was really good, the hotel was really nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Wonderful stay

Posted Sep 17, 2017
Angie checked my family in and she was very friendly and helpful. Our room was spacious and provided all the basic comforts so we had just about all we needed. The salt water pool is clean and was very refreshing!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice facility, but - problems

Posted Sep 6, 2017
Pros: Location, good physical facility
Cons: "Oooh, that smell"
Location: not close to the strip, for those who want that, but perfect for everything else - on the southwest side.
Nice room/unit - #1038 - kitchen, living room/dining area, 1 BR, big closet; stayed 5 nights; economical but there was a nasty odor of /mildew (smoke?)- called maint. - did not want to be charged for smoking in room after we left. Mgt. offered a scented spray (we declined); we left the two exterior doors to the living room open to help clear it (in 105 degrees) for a couple hours over several days - no improvement. They sent an 'ozone unit' - let it run a couple hours (we had to vacate - 'health hazard') - no improvement. Asked to move, but it was the only first floor unit they said was available. It was only tolerable because you didn't notice it after the first half-hour or so, but each time you entered from outside - pretty nasty. And - we spent all day out each day. Now - 2 days out - still smelling that from our suitcases.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Posted Aug 26, 2017
No comment . Everything about our stay went well. Shuttle drivers were very friendly.
3 out of 5
by A verified traveler

Safe and frugal accommodations.

Posted Aug 23, 2017
Pros: Quiet smoke free room.
Cons: Bed needs to be better quality, as do the bed linens.
Location: On the west side of Vegas.
Average facilities for my travels, not very comfortable bed. Great kitchen space, comfortable sofa. Nice having the washer and dryer in the condo unit. Pretty quiet part of Vegas, was not close to anything I was doing. Nice security presence onsite.
4 out of 5
by A verified traveler

Relaxing away from the strip

Posted Aug 6, 2017 on Hotels
This was a great condo. I loved the split floor plan and large kitchen/living area. The kids had fun at the pool.
Comment from Hotel Management
Aug 8, 2017 by Suzanne, Hotel Management
Thanks for your review on our resort. We are happy to reach that you liked our resort and its accommodations. Your kids were able to enjoy their time here in Vegas, too. We hope to see you again soon.
5 out of 5
by Christina

Posted Aug 6, 2017 on Hotels
A very nice place to spend a family vacation. Complete relaxation. Hope to visit again soon.
Comment from Hotel Management
Aug 8, 2017 by Suzanne, Hotel Management
Thank you, Christina. We are delighted to know that you liked your family vacation here in Vegas. Till next time!
4 out of 5
by Jill

Quiet retreat away from the strip

Posted Jul 31, 2017 on Hotels
We would stay here again without a doubt! Super easy to get around, lots of restaurants and shopping in the area. Loved the shuttle to the strip and the drivers were great. Only issue was we had slow internet service in our condo and that was a little annoying.
Comment from Hotel Management
Aug 8, 2017 by Suzanne, Hotel Management
We appreciate you taking the time to share your comments with us. We are glad you liked the shuttle service we offer and the driver. We are sorry for the slow internet connection you had while here. Nevertheless, we hope to host you again soon.