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Reviews of The Palazzo at The Venetian

5 out of 5
The Palazzo at The Venetian
3325 Las Vegas Blvd. South, Las Vegas, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5844 out of 8175 reviews" "
Rating 8 - Good. 1264 out of 8175 reviews" "
Rating 6 - Okay. 478 out of 8175 reviews" "
Rating 4 - Poor. 279 out of 8175 reviews" "
Rating 2 - Terrible. 310 out of 8175 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FARHAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff are very professional. The property is very well maintained. Amazing for shopping.
Stayed 4 nights in Apr 2024

4/10 Poor

Jill

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
check in was not easy and I was charged beyond what I was told. Asked about VIP and was told I would get free internet. Was then charged anyway. Cray experience after staying 10 times previously. Won't stay @Venetian or Palazzo again.
Stayed 4 nights in Apr 2024

8/10 Good

Lucille

Traveled with family
Liked: Cleanliness, staff & service
Our room was incredible. View of Trump Tower, we all can’t get the Sphere. After settling in I started to notice the good and not so good. Carpet not meeting up to the molding. Lamps dusty, bathroom baseboards not cleaned. Overall, a good experience. Casino was clean and fun, shops with Venetian incredible, service impeccable.
Stayed 2 nights in Apr 2024

8/10 Good

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at the Venetian and Palazzo on 3 occasions. It is a beautiful resort/casino but this time it was not as 5 star as our previous stays. Our suite was dusty, the windows smeared and never cleaned. I did after 2 days dust it myself. Trying to get a sun lounger in the morning for a swim and a bit of morning sun was difficult due to the "reserve your lounger" cost $75. All the loungers in the sun were reserved, even though no one used then until 12.00 which meant you had to lie in the shade or be very lucky and get an unreserved one, which there were 4 only. I truly feel that the resort fee you have to pay should entitle you to a FREE sunbed. It should be first come, first served. For us we were disappointed that the 5 star resort didn't meet our expectations.
Stayed 7 nights in Apr 2024
Response from Javier on Apr 22, 2024
Dear Jillian, Thank you for sharing your feedback. We are disheartened to learn of your unpleasant experience during your stay. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. We strive to create a warm, personalized environment for all guests, and I am sorry that we did not meet your expectations. Your continued patronage is very important to us, and we hope you will give us the opportunity to restore your confidence very soon. Best,Javier Guest Relations

6/10 Okay

Candy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in staff was extremely rude and condescending. Second time this has happened checking in at Palazzo. Happily patron Wynn for my next stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Venetian did not disappoint. Our suite was in the Palazzo Tower with a view of the Sphere. Suites were spacious and very comfortable. Thoroughly enjoyed our stay - will be back.
Stayed 4 nights in Apr 2024

6/10 Okay

Ofir, Sunnyvale

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The club add-on is not worth it. Best Western free breakfast is better then what was served here
Stayed 4 nights in Apr 2024

10/10 Excellent

Lochwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After 16 years of going to Vegas and never staying at the same property twice, we finally found the hotel that clicks every button. Beauty, convenience, no drunken 20-somethings, friendly and helpful staff...the list goes on and on. The casino is so very well arranged, and the room was top-notch. The location is central to other properties we enjoy visiting, and being located at an intersection made travel a breeze. The dining options abound and are within easy walking distance. We will be staying at the Palazzo for years to come.
Stayed 2 nights in Apr 2024

10/10 Excellent

Raymond

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such an amazing property love this place so much
Stayed 3 nights in Apr 2024

10/10 Excellent

Chang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has all the amenities and restaurants that I personally would just need. There is no need for me to step far away from that property to have a good time. Staff service is excellent as always. The room itself could have been a bit more cleaner when I checked in and it begins to show signs of wear and tear. However the overall property is excellent and will make plans to return
Stayed 3 nights in Apr 2024
Response from Donna on Apr 19, 2024
Dear Chang,We truly appreciate the kind sentiments you have shared about The Venetian Resort. We endeavor to provide one-of-a-kind experiences to our guests with a wide array of amenities and services under one roof, so we are glad that you experienced what we have to offer.Thank you for choosing The Venetian Resort and we look forward to welcoming you back in the future.Kind Regards,

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. room was great and the pools are fantastic.
Stayed 4 nights in Apr 2024

2/10 Terrible

Roman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check in was horrible! I booked and checked in online went to desk upon arrival was told anywhere between 3pm and 6pm we would be alerted of room readiness We finally went to front desk at 6:45 to be told “oh it’s been ready for awhile” WHY DID KO ONE CONTACT US!! less than 15 hours to enjoy the hotel?!? Swimming pool etc not acceptable
Stayed 1 night in Apr 2024
Response from Donna on Apr 19, 2024
Dear Roman,Thank you for choosing Palazzo at The Venetian Resort as your host during your recent visit to Las Vegas. We are disappointed to learn that your arrival experience was less than exceptional. It is our goal to provide experiences that are truly extraordinary, so we are disheartened that we did not contribute to an otherwise wonderful stay. We hope to have an opportunity to welcome your back when your travels bring you to Las Vegas.Kind Regards,

10/10 Excellent

Garlenzka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Clean, easy access to entertainment and dining. Excellent shops and restaurants. Pools are clean and maintained.
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone and everything is first class
Stayed 2 nights in Apr 2024

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and out process was very smooth and quick! This place is my go to in Vegas I won’t stay anywhere else!
Stayed 1 night in Apr 2024

10/10 Excellent

Jocleyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, friendly staff, clean pools, excellent service, and beautiful rooms. Loved my stay and will come again!
Stayed 1 night in Apr 2024

10/10 Excellent

Frederic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. Will come again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rosslyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel convenient location - great suites
Stayed 2 nights in Apr 2024

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great room
Stayed 2 nights in Apr 2024

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, a nice property with plenty to keep you entertained. A few times we didn’t get great information - for example security saying they had found an item when (apparently) they had not, and also the pool being open til 8 (it was open until 7), also we were assigned a room in the Venetian tower away from our friends when we had booked a tower in the Palazzo (this was fixed). Nothing that was a show stopper, just little frictions.
Stayed 3 nights in Apr 2024
Response from Donna on Apr 16, 2024
Dear William,Thank you for your feedback regarding your recent stay at The Venetian. We are delighted to know that your stay was enjoyable overall but are disappointed to learn that your visit was less then exceptional. We certainly hope we have another opportunity to host you again in the future.Kind Regards,DonnaGuest Relations

10/10 Excellent

Maisy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the services provided from the front disk especially the agent who helps us check in. Thank you!
Stayed 4 nights in Apr 2024

6/10 Okay

Vanik

Liked: Cleanliness, amenities, property conditions & facilities
They did not let us checkin until 5pm, 2 hours later.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting to come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Weilan

Traveled with family
Liked: Staff & service, property conditions & facilities
Perfect view for the sphere. Luxury decoration in the hotel. Convenient check in and check out options. Spacious hotel room.
Stayed 2 nights in Apr 2024

8/10 Good

Babette, Burlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was absolutely gorgeous as were our rooms. The gondola outside ride for $159 lasted about 5 minutes- definitely not worth the $$$. The staff at several of the shops were very annoying & pushy as you walked around which we did NOT like. Would maybe stay there again …….
Stayed 1 night in Apr 2024

8/10 Good

Sharon, Edmonton

Liked: Property conditions & facilities
Far too many people and noisy. The Palazzo was better than the Venetian (we didn’t stay in the Palazzo. We stayed in the Venetian).
Stayed 5 nights in Apr 2024

8/10 Good

Xiao

Traveled with family
Liked: Staff & service, amenities
Staff was nice. View from the room was great. Got a white towel with brown color stains which was disgusting.
Stayed 2 nights in Apr 2024

8/10 Good

Duwan Spencer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The garden pool was to die for
Stayed 3 nights in Apr 2024

8/10 Good

bashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

6/10 Okay

Jason

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First room has runs in carpet, wallpaper was peeling, countertops were worn through the veneer. Not the level I expected from this property and for the money I paid.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view of the Sphere. Easy to walk to nearby venues. Large selection of restaurants and shopping. Difficult to find our way around. Asked directions almost every time we left our room!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Nice rooms
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo is my favorite Las Vegas hotel. The rooms are large, the staff is friendly and it’s convenient to many Vegas attractions.
Stayed 3 nights in Apr 2024

10/10 Excellent

linh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place. Excellent service!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Palazzo. We have stayed multiple times and never had a bad experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Billy R

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice, great location
Stayed 2 nights in Apr 2024

10/10 Excellent

aidan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 8 nights in Apr 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 4 nights in Apr 2024

10/10 Excellent

Bobby, East Peoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

monte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of the older hotels you can smell smoke and your cloths will smell like smoke also. The Palazzo and the Wynn are on a different level.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo definitely lives up to the hype. It's very easy to check-in online and pick up your room card upon arrival. The front desk staff were also very kind. The suite was great and very spacious.
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area and Canal shopping area were wonderful. Room and bathroom were very spacious and enjoyed the slippers and bath robe that were provided. Will stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Xiaozhou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved palazzo with the sphere view. The suite its self is also very spacious and beautiful. Very easy to get food and coffee in the morning. Absolutely love our stay and will be back.
Stayed 2 nights in Apr 2024

6/10 Okay

paul

Traveled with partner
Liked: Amenities, property conditions & facilities
The rooms are excellent. However having to queue every morning in the lobby to buy a Starbucks coffee was disappointing. The dining is good for top end but no nice middle of the road food choices.
Stayed 4 nights in Apr 2024

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around.
Stayed 1 night in Apr 2024