Beautiful hotel but be prepared to have poor guest service. No one answers when calling from the room phone. One department directs you to another and another. The room appeared to be barely clean. Watermarks, finger prints, hair and other debris in bathroom.
Comment from Hotel Management
Sep 30, 2016 by Roi Ebalo Hotel Manager – Guest Relations, Hotel Management
Thank you very much for your feedback. We are known to provide our guests with memorable experiences from start to finish, so I do apologize for your disappointment in our level of service. Your experience, while not typical of our resort, is very disappointing and I again apologize we failed to meet your expectations. It is our sincere hope this experience will not deter you from staying with us again in the future, as we hope to have an opportunity to provide you with the flawless experience you were in search of.
Hotel Manager – Guest Relations