Great Hotel and some great Staff
Posted Dec 2, 2016
The valet, bell hop and front desk was amazing. Very friendly and helpful during our stay at the hotel.
There was a few hiccups at the hotel. In the shower the knob to the lower shower head was broken and then the curtain were on track. With the curtain the day drapes was off and the black out drapes some was off the hooks.
I called down to let them know some repair work need to be done. They had the maintenance working there in under 15 min. We was leaving the room for the day when he showed up.
I thought every thing was fixed, he did fix the day drapes but did not fix the black out drapes. The next morning in the shower again the knob came right off. I called down again and they did get everything fixed right this round. It is just bad it took two calls to get it fixed.
With the room, on the marble there is a lot of water stain from glassware. I brought this up to the front desk and was told the marble was not sealed properly. Even known the room is clean, it give a bad impression.
The rest of the stay was great, yes it is a higher cost of hotel but worth the extra cost. They have great restaurants on site. For Coffee in the morning, I would recommend walking just out of the casino heading to Canal Shops and stop at illy Coffee.