Classy hotel, classy staff - EXCELLENT all around!
Posted Oct 25, 2016
We were greeted at the front door by professional, friendly staff that truly seemed happy with their jobs. That is a huge bonus right from the start. I often find hotel staff to treat you like you are just another person but not the Palazzo. I can compare the rooms, the staff, the restaurants, the spa, the pool to my all time favorite place to stay in all of the world - The Montage Laguna Beach. The staff at the Palazzo have been trained with the same level of professionalism that the Montage uses in their training and it is evident from the moment you pull up at valet. I truly don't "love" Vegas like many people do & it was like pulling teeth to get me to go because I generally dislike the smell of the smoke and the seediness with the majority of the places in Vegas. The Palazzo CHANGED my mind on Vegas, which is a huge shock to my family! I LOVE the shops there (got some awesome new Chopard sunglasses), the smoke smell is practically non-existent, which was another shocker. Everything about this hotel was fabulous & I wish we had gotten to stay a few more nights. Will definitely be back!