Ratings based on 6,474 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Hotel staff need customer service training

Posted Dec 8, 2016
The hotel itself I'd give 2.5 stars. The staff don't even deserve 1 star. They are rude, entitled, and don't have the slightest idea what customer service means. We bought and paid for a king suite. Showed up and there was no king suite available. We were given the option to take a lower class room with 2 queens, or we could, 'cancel our reservations and get refunded in 7 days'. How is that ok? No discount offered, no apology that they oversold the hotel and seemingly didn't give AF about honoring their commitment to paying customers. The icing on the cake is that they were ride about it a well. I wouldn't recommend staying at this place. aside from the star, the food options aren't great. Everything in the room we ended up staying in was sticky and smelled like cheap perfume and shame. Take your money elsewhere.
4 out of 5
by A verified traveler from Arizona

great hotel with excellent services

Posted Dec 3, 2016
Pros: Good places to eat and drink depending on the pocketbook loved thr Pearl
Cons: the bathroom was spacious but the water from the sink faucet flooded the counter top and whatever personal or hotel items
Location: It's off the strip but using the shuttle and walking made for a good trip to the strip
Shuttle is great using it and walking makes for a great experience the room was beautiful great views very comfortable outstanding staff
5 out of 5
by A verified traveler from US

Always wanted to stay hear, totally worth it

Posted Nov 30, 2016
It is far off the strip , but if you have a car or don't mind taking a cab it's great. As far as the hotel it's great! And the room looked exactly like it did in the picture which is great.
4 out of 5
by A verified traveler

Posted Nov 29, 2016
hotel close enough to all the glitz and glam but not directly in it. If you like entertainment but not directly in your face this hotel is located in a perfect spot.
5 out of 5
by A verified traveler from US

Nice hotel

Posted Nov 28, 2016
My family and I enjoyed staying 3 nights at Palms. Good food available at the resort also plenty to do on hotel. We even enjoyed on night at the teather. Overall I will recommend palm to everyone. The only drawback maybe it is not on the strip for people who like crowded area. But for those seeking calm places, definitely Palm is one of the best places.
5 out of 5
by A verified traveler from Phoenix, United States of America

Nice hotel, just off the strip!

Posted Nov 28, 2016
Friendly staff ready to assist you! Very clean with wonderful views from the room.
4 out of 5
by A verified traveler from US

Nice hotel close to the strip

Posted Nov 28, 2016
Good restaurants however little bit noisy at night from the street
5 out of 5
by A verified traveler from Brookfield, United States of America

Great trip

Posted Nov 27, 2016
We had a great trip. Hotel personal were excellent.
2 out of 5
by A verified traveler from US

Hotel too far from everything.

Posted Nov 27, 2016
Too far from everything nothing is close by as it's described by your booking page we spend a lot of money in transportation to move around.we will not book that hotel again.
5 out of 5
by A verified traveler from US

Nice suit with excelente amenities

Posted Nov 26, 2016
Great experience. Resort is off strip but it very modern and clean.. no smells