Beautiful pictures online but bad service
Posted Jan 23, 2017 on Hotels
As a staying guest, there is an understanding that any realistic standards should be met; clean room, customer service, etc.However, not even these norms were met.If the hotel is at capacity, it'd be great to be staffed accordingly.Perhaps more than 1 person at the check in counter or more than 3 ppl in the restaurant.In regards to rooms, our room looked neglected and is in desperate need of renovation. There were clear signs that the room wasn't sufficiently cleaned, I highly question the sanitary standards. Maybe it was the old pair of someone else's socks left or the left over hair in the bed sheets. I felt almost uncomfortable to even sleep in the bed.As far as the restaurant, let's say there's no point making reservations the night prior because our 9am breakfast turned into 9:40 and we were still waiting in line.The staff was overwhelmed and not communicating. Even the best places can run off of 3 staff IF they have a clear plan.For instance, we were about to be seated (finally), server set the table and then he left us attend to other tables.Ummm...we're over here. There is clear frustration between guest and staff-ppl just want to sit and drink coffee while they wait.Not even the hotel "bistro" was open to sell coffee and it was already close to 10am. Heads up, ppl who drink coffee drink it early. Just because you are the only resort in the mountain doesn't negate the fact that this place is sub-par. This place needs to make some improvements in all areas.