Posted Jan 14, 2017
What can you say about the hotel , but excellent. Staff fabulous. Rooms Fabulous. Location Fabulous. Best beds , pillow and linen.
Having never stayed in a 5 star hotel, they have set the bar. Very hard to depart and go to a 3 star hotel ! Wont do that again.
Two small gripes - We arrived at 1pm and joined the check in line queue. We couldnt check in till 4pm - we were not allocated a room , so had to amuse ourselves and return after 4pm with all the other guests, get in line and only then get a room key. Having worked in hotels I understand the enourmostiy of checking in, negotiating house maids , room checks and reception, but as rooms depart and become checked off, maybe reception could be informed to relase the rooms early to allow early arrivals entrance in to rooms.
Please also Ventian - while there are may signs to where the casino is. and that is easy to find...........please revise the signage from the car parks to the reception as this is very difficult to find!