Ratings based on 2,210 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel undergoing a much needed face lift

Posted Mar 8, 2017
Service excellent. Pools beautiful, Rooms clean. Property is worn, specifically the furniture. The Beds were comfy though. The spa was not open due to renovation, however that was the only outward obvious sign of the renovation in progress. While the property is on a man made lake and offers kayaks, paddle boards etc. The lake is scenic from a distance.
Comment from Hotel Management
Mar 10, 2017 by HotelMgmt, Hotel Management
Thank you for your recent visit to our resort and for your patience and understanding as we complete our renovation. Your kind words are greatly appreciated. We hope to welcome you back to the Westin Lake Las Vegas Resort & Spa in the future, so you can experience all the updates we are now making.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Room very comfortable, staff helpful.

Posted Mar 8, 2017
Pros: Spacious, open, beautiful grounds. Room very comfortable.
Location: Near Las Vegas sights, yet remote for quietness and beauty.
Facility beautiful, can't wait for spa to open. Restaurants great, best sushi ever.
Comment from Hotel Management
Mar 10, 2017 by HotelMgmt, Hotel Management
We’re delighted that you enjoyed a five-star experience here at the Westin Lake Las Vegas Resort & Spa. Our renovations are coming along beautifully and we look forward to welcoming you back when they are complete so you can fully enjoy our fresh, new updates. We hope to see you soon. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn NY

Expected more!

Posted Mar 6, 2017
Last minute, needed a room and although the price was over $100 it was the most affordable that evening. Staff friendly and the grounds beautiful BUT room dusty and NO fridge, both times I went to bath NO hot water.I just expected more when I saw such a grand entrance . One staff did make us feel a little uncomfortable in the self parking lot. But we brushed it off knowing some people are just who they are ,sadly.
Comment from Hotel Management
Mar 9, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your experience. While I’m happy that you were impressed with our property, we regret that your room did not meet your expectations and that you were not pleased with a staff member. This is not what we anticipate for our guests and hope to regain your trust in the future.
5 out of 5
Recommended
for Families
by A verified traveler from Chicago, IL

Posted Mar 6, 2017
Pros: It's a great hotel, quite and secluded.
Location: 20 minute driver from Las Vegas, 20 minute drive to Hoover Dam and about a 20 minute drive to Red Rock Canyon.
Beautiful hotel, Excellent staff, Great hotel for families lots of amenities for the kids.
Comment from Hotel Management
Mar 9, 2017 by HotelMgmt, Hotel Management
Thank you for your kind words and five-star rating. I am thrilled that you were impressed with our beautiful grounds and exceptional staff and that you found our amenities to be perfect for families to enjoy. Please come back and stay with us again soon at the Westin Lake Las Vegas Resort & Spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Resort fee a turn-off

Posted Mar 6, 2017
Pros: It was clean and a nice pool.
Location: Las Vegas is a 30 minute drive, but you need to be brace to drive there. Close to a Boulder Dam. Grand Canyon West 2 hours away. Lake Mead is nearby.
A nice hotel. The resort fee is ridiculous as the amenities are typical for most hotels. Cold shower one day. They did fix it, but at first said it should have been hot and should have believed us. Expensive trip and ate out in town as the restaurants were pricey. It would have been nice to get a continental breakfast for the almost $30 daily resort fee. I don't think we would stay there again as there are so many choices in the area.
Comment from Hotel Management
Mar 9, 2017 by HotelMgmt, Hotel Management
While I'm glad that you were impressed with our resort, it's disheartening that you weren't pleased with our resort fee. This allows us to provide our guests with many activities during their stay. We hope that you'll stay with us again, so we can show you all we have to offer. Thank you.
1 out of 5
by A verified traveler

Posted Feb 27, 2017
Pros: N/a
Cons: AC,TV and free wi/fi
Location: N/a
Money was stolen by the cleaners. The AC didn't work good. They changed for wi/if 10.00 a day. Tv service wasn't that clear. I will never stay at this hotel again.
Comment from Hotel Management
Mar 4, 2017 by HotelMgmt, Hotel Management
We are disheartened to read that you misplaced some of your belongings during your visit and that your stay at our resort did not live up to your expectations. We hope to have the chance to regain your trust in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc, canada

Beautiful area

Posted Feb 25, 2017
Pros: The view from our room was fabulous
Location: Golf courses very nearby.
Had breakfast there a couple of mornings. Buffet lovely.
Comment from Hotel Management
Feb 28, 2017 by HotelMgmt, Hotel Management
It was a pleasure to provide you with a five-star experience at our resort. I’m thrilled that you were pleased with our beautiful views and that you enjoyed starting your day with our delicious breakfast buffet. We hope to welcome you back to the Westin Lake Las Vegas Resort & Spa soon. Thank you.
1 out of 5
by A verified traveler

CONSTRUCTION, TERRIBLE CUSTOMER SERVICE

Posted Feb 22, 2017
Cons: Staff needs customer service training. They consistently interrupted us and were not interested in listening to us despite our reasonable complaints.
Location: This area is remote and there aren't easy or reasonable dining and/or shopping options.
We had a terrible stay at this "resort and spa" this weekend. No one informed us that this resort was under construction. Expedia confirmed that they had no knowledge of this despite the Westin's assertions that all third party bookers had been informed. After a long sleepless night with our toddler, I was looking forward to catching up on sleep. On a Saturday morning, right at 9 am, I was jolted awake by the sounds of drilling right underneath our room. In hopes of fixing the situation, I went to the front desk & asked to be switched to a different room. Their response was that the hotel was fully-booked & they could only offer me 2 breakfast vouchers. The manager argued with me & interrupted me as I tried to explain to him that as a result of my toddler being up all night, I was really looking forward to sleeping in (I was in no way implying the noise kept my toddler up). We had no choice but to stay here, however, as the Hilton next door was also fully-booked & Lake Las Vegas is remote. As we tried to press the Westin for options, the front desk manager hung up on my husband. Poor management led to rooms above & below the construction being booked leaving their staff with no options to alleviate customer complaints (while I was at the front desk they fielded another call from another guest). Do not stay here!! Despite their signs on the property, they have zero intentions of "minimiz[ing] disruption" and you may have to stay right above or below the construction.
Comment from Hotel Management
Feb 24, 2017 by HotelMgmt, Hotel Management
Thank you for your recent stay with us. Our current renovations and closures are listed on the Expedia website and we regret that you were unaware of these updates prior to your arrival. We hope that you'll return for another visit in the future, so you can truly enjoy the upgrades we are making.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Our favorite place to stay

Posted Feb 21, 2017
Pros: The staff is kind and helpful. The property is beautiful They are beginning to update the rooms as they were a little outdated but still beautiful.
Cons: It doesn't make much sense that we are charged the same resort fee in the winter as the summer when you cannot use the pools, kayaks, paddle boarding.
Location: In the summer there is no reason to leave the resort honestly. But you are 20, 30 minutes from Vegas and Red Rock so there is no shortage of fun!
In the summer there is so much to do at the resort. In the winter its a peaceful place to relax with beautiful scenery.
Comment from Hotel Management
Feb 23, 2017 by HotelMgmt, Hotel Management
We love having you as a frequent guest. It’s wonderful that you've made the most of your stay no matter which season you’ve come to visit. It’s a pleasure to provide you with a five-star experience at the Westin Lake Las Vegas Resort & Spa. We look forward to welcoming you back soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Staff is very friendly and pleasant. Lots of activities for kids. Please note it's a 40 minute drive to the Las Vegas strip.
Comment from Hotel Management
Feb 9, 2017 by HotelMgmt, Hotel Management
We take pride in delivering exceptional service so we appreciate the kind words that you’ve shared for our team. We do our best to provide a variety of activities to keep the little ones entertained while here and hope to welcome you back to the Westin Lake Las Vegas Resort & Spa again soon!