Ratings based on 2,353 Verified Reviews

4.3 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice resort off the strip

Posted Jul 18, 2017
Pros: the location of being right on Lake Las Vegas.
Cons: Staff members need to be trained like the wait staff of the restaurant: be pleasant, greet guests warmly, and offer any kind of assistance.
Location: I would definitely do pricing research on taxi/Uber rides to the strip. The lake is gorgeous so any activity with that is best
The location is about 20-30 minutes off the Las Vegas Strip. It is not easy to go back and forth from the strip. So this place is a nice getaway from the noise and lights of the Strip, yet introduces nature and water back to this desert oasis. Upon checking in, our room was said to be newly updated and refurbished. Nothing to it seemed new or refurbished. The TV is a flat screen. The king size bed was comfy. The decor of the room, however, did not seem so new. The shower had a tub and both the spout and shower head were leaking. We did not notify services until checkout because we were enjoying our time in the room and did not want to be bothered to have to leave. Our fault I suppose, but for an "updated and refurbished room", this should not have been an issue. We utilized room service for breakfast, which was delicious and generously portioned with the Lakeview Breakfast combo. I gifted by significant other with a massge utilizing the $25 spa credit. No complaint from there. And we did utilize the complimentary kayak rental on one of the days, but the staff/lifeguards were not super enthused nor helpful. The staff member literally pointed to a stack of thrown life vests on the ground. "Pick up a vest and an oar" were our simple instructions. On the last night, one of the elevators got stuck, thankfully we weren't on it. Other visitors helped pry the door open while the staff member "left to get help". The wait staff at Ricks Cafe were very pleasant and accomodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Family fun, nice decor. Elegant and casual. Unfortunately too hot in July to make use of outdoor activities. Good place to stay from which to visit Hoover Dam.
Comment from Hotel Management
Jul 20, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to share your experience with us at the Westin Lake Las Vegas Resort & Spa. We’re so glad that our location worked out so well for you. When the weather cools down, we hope that you come back soon to enjoy everything that we have to offer.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice views but service requires better attention t

Posted Jul 17, 2017
No do not disturb sign in the room. Nothing to write a note on or a pen. Not allowed enough towels everyday day. Got locked out of our room by the indoor night latch that was engaged by the door slamming. Couldn't book reservations at the restaurant due to a large reservation for 28 people. The wedding planners never returned two messages left for further information. Even though we were attempting to plan a wedding and no one called us back, we were also told that we were not allowed to take some of our pictures around the hotel as paying guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Vegas

Posted Jul 17, 2017
Air conditioning wasn't that great in rooms and not running in halls at all. Charge to much for valet parking when other hotels are free.
Comment from Hotel Management
Jul 20, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to share your feedback. Your entire experience at our property is important and we wish that we had the chance to address your concerns during your stay when it would have mattered most. We regret any discomfort or inconveniences and hope to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pleasant Hill, Ca

Desert Oasis; Las Vegas Jewel

Posted Jul 16, 2017
Had a wonderful time on a spectacular property. Thirty minutes from the strip, yet worlds away in peaceful tranquility. Lots of family-oriented activities to keep you entertained. We'll definitely be back in the near future.
Comment from Hotel Management
Jul 19, 2017 by HotelMgmt, Hotel Management
We’re thrilled to have provided you with a five-star experience here at the Westin Lake Las Vegas Resort & Spa. It’s wonderful to read that you enjoyed escaping the crowds of the Strip here at our lakeside resort. We look forward to welcoming you back again soon! Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Loved it!!!

Posted Jul 14, 2017
We had a blast!! We spent the weekend here and we loved it! Friday and Saturday they played a movie the the pool! The pool staff was so nice and my kids had a blast! We will be back.
Comment from Hotel Management
Jul 19, 2017 by HotelMgmt, Hotel Management
It’s always such a pleasure to hear that families have a great time together, enjoying the amenities and activities available at our resort. It was a pleasure to welcome your family to the Westin Lake Las Vegas Resort & Spa and we can’t wait to see you again in the future. Thank you!
1 out of 5
by A verified traveler from San Diego

Hotel under CONSTRUCTION

Posted Jul 11, 2017
Pros: Not all bad reviews, one night we ordered room service, the ribeye steak was fantastic. That was all.
Cons: Customer Service definitely needs improvement.
Location: 23-25 mins away from the strip. There is a Sonic and Wal-Mart like 7-10 mins from the Resort, and that was the closest thing there was.
Planned a nice family vacation for 4 wanting to get away from work stress, only to come to a room where construction began every day at 9am. We were woken up every morning, after a long night in the pool or out on the strip, to hammering, banging, and shuffling FROM ALL SIDES. When I would call front desk, they merely acknowledged there was construction. When I asked if they can delay the start time I was responded with silence. I called every morning that the front desk eventually stopped answering the phone. I tried canceling and was told I would not receive a refund. Going out to the pool was the only refuge we could offer the kids from the cranky, sleep deprived parents. The children's pool had very strong sewage smells by the bathroom and fountain area. The adult pool area, the water looked murky. They only thing this place has going for it is the water slide and view. Strip is 23-25 mins away, which was hard when you are starving or coming in late from a long day of strip walking. Although it states resort, really we never had any interaction with the staff unless it was them ignoring my calls. They have kayaking and some kid games, chess?, but really you're on your own. By day 2 of our 4 night stay, we started seeing little black bugs in the room. Not fruit flies or fleas. Called front desk, no answer.
Comment from Hotel Management
Jul 14, 2017 by HotelMgmt, Hotel Management
Please accept our apologies for your time here not meeting your expectations. Updates pertaining to our renovation have been shared on our website and Expedia, and it’s unfortunate that you were unaware prior to your arrival. We hope to leave you with a better impression in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Great for kids! My son loved the pool water slide.
Comment from Hotel Management
Jul 13, 2017 by HotelMgmt, Hotel Management
We’re always happy to hear that families enjoy staying at our resort! Our pools and lake are a great place to have fun in the Vegas sun and we’re thrilled that your son had a great time here. Please come back and stay with us again soon at the Westin Lake Las Vegas Resort & Spa. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Surf City, NC

Perfect family get away from the strip!

Posted Jul 8, 2017
Nice place that is out of the way but close to the big attractions if you want to go check them out. The pool and water slide were a big hit for the kids! The slid on the slide all day until it closed. Rooms were very comfy also.
Comment from Hotel Management
Jul 13, 2017 by HotelMgmt, Hotel Management
Enjoying a fun family getaway is always a special treat! Thank you for choosing to stay at our resort during this special time. We’re thrilled that your children enjoyed our pools so much! We hope that you’ll return to the Westin Lake Las Vegas Resort & Spa for another fun vacation soon!
1 out of 5
by A verified traveler

Worst room ever

Posted Jul 6, 2017
Expedia helped me to contact hotel that I will arrive late because of bad traffic. By the time I arrived hotel, they only had one hospitality suite left. The room is dusty and you don't find their heaven-like bed. Instead, they put 2 roller beds. When I called front desk, they first offered to refund my resort fee and free 2 breakfast. When I request to speak with manager, manager said will send me full refund. 1) I prepaid the room when I booked it, which is also more expensive than paying at hotel ($200 vs. $140) They should have reserved my room for me if I prepaid it. 2) A room with two roller bed shouldn't even be considered as a bedroom. You can feel the spring from their roller beds and the bed make sound. 3) The hotel is lack of maintenance. You can find spiderweb in many places and dust in the room. I do not recommend this hotel.
Comment from Hotel Management
Jul 13, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. Your experience is not consistent with the level of service we pride ourselves on and we truly apologize for falling short on providing you with anything less than an exceptional stay. We hope to have the chance to regain your trust. Thank you.