Nice hotel but NOTHINg worked in the room
Posted Jan 17, 2017
1.Refridgerator didn't work, brought another one but left it outside, very noisy.
2.heater didn't work, first set it up to 72 but only cold air then I set the temp to 80, still cold air. Was freezing all night. Didn't call the frontdesk since I checked in at 9 pm and my daughter was sleeping. Fridge took about 30 min to replace so didn't bother to ask for replacement for heater
3.coffee machine didn't work. Tried 10times but didn't work. Wasted my morning.
4.i told everything when I checked out yesterday and she offered half off the resort fee. When I checked the total later that afternoon she only took $10off (from 30) and didn't bother to tell me. Not being clear and honest.
Comment from Hotel Management
Feb 17, 2017 by HotelMgmt, Hotel Management
We regret that you encountered these problems in your guestroom. Your feedback is not reflective of a typical stay with us and this is not the experience we anticipate for our guests. We hope to have the chance to make this up to you in the future. Thank you.