The check-in process is chaotic and the seamlessness between 3rd-party booking (e.g., Expedia) and on-site check-in is bumpy. Waiting in the long line, I overheard many guests having trouble with their Expedia bookings.
The staff did not demonstrate great customer service in these moments, fomenting a hostile atmosphere. The hotel requires a $100 damage deposit up front, in cash only and lists draconian "damages" on the back of the room door such as $40 for "damage" to the blanket. Meanwhile the facility upkeep is sorely lacking and many basics are neglected or in disrepair (e.g., our shower door had no latch and the door was therefore drifting open slowly at all times). We were issued only 2 pillows for a king bed, insufficient to prop up and watch TV for 2 people. When we called down to the front desk, we were vaguely told, "I'll see what I can do" but no pillows arrived. Finally, it's Vegas and tourists as a rule are out late and sleeping in, but we got an unannounced 8:30 call from the front office asking if we wanted turn-down service, and the room carts were out making noise early both mornings of our stay. To their credit, the morning staff were friendly and they have a helpful policy of holding guest luggage in their office on request post-checkout.