If you have to.......maybe just for one night....
Posted Nov 29, 2016
I booked the Travelodge because it was close to the airport, they offered a free airport shuttle. I called them directly to inquire on the shuttle prior to booking. I let them know what time I was arriving at the airport (around 10pm) and what time I needed to leave in the morning (around 6:30am). Surprise, surprise! I called when I got in and was told the shuttle was no longer running and the driver was gone. Really? I had to call Uber, which took a while, and when I got to the hotel almost an hour later I was very frustrated. I told the night clerk what happened and she said, "Well you didn't talk to me because if you had, I would've given you the information." I said, "Aren't all the associates privy to that information? Don't you all know what times the shuttle runs?" She said, "You should've been told but it wasn't me, you're making it sound like it was me that told you the wrong information." Really? I don't recall telling her it was her fault, just that I was surprised all the associates don't know the shuttle hours. Sooo....to make a long story short, I also had to call Uber for my morning ride because the shuttle doesn't start until 7am!!
While the lobby looks like it went through some sort of renovation process, they should try to do the same with the rooms. Not awful but too "motelish."