Posted Jan 5, 2017
I took my family to Vegas at the end of the year and make the mistake by choosing the wrong hotel. We usually stay at the Mirage or Caesars but it was sold out.
So I went to the remodeled Tropicana which was not that remodeled.
The check in line had only one person on the front desk and she did not give me much information, just took my credit card for deposit, no 2x1 buffet or any other comps that most hotels offer their guest.
We were charge $32 per day for resort fees which included wi-fi that we couldn't connect, pool that was closed and the parking was full so we had to wait until someone left in order to park our car.
The soap and shampoo were no replenished in our two days stay.
At night you could hear the water running from the next rooms in the middle of the night.
The breakfast buffet was overpriced and not many choices and food wasn't great.
The last day, the bathtub pipes started to back up with a disgusting sewer smell and I called at 9am to get some help.
I called at least 7 times before a maintenance guy showed up after 11am. BTW, check out was at 11am and their policy says you'll be charged if you check out late.
Maintenance guy was polite and called the housekeeping dept to come right away to clean the mess. Then again, I waited and waited and had to raised my voice to be heard. About an hour later a lady came in to clean the bath tub. The housekeeping dept told me I wasn't going to incur in any more fees for the late check out like that was my fault.