Ratings based on 9,673 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge, AB

Very nice hotel

Posted Apr 25, 2017
Pros: At check in they gave us warm chocolate chip cookies! The room was spacious, clean, with a great view. The hotel was nice and quiet.
Cons: It was an incredibly long walk from the check in and casino to our rooms. It was confusing and not very well marked.
Location: Close to MGM and Excalibur.
The room was spacious, clean, and had an INCREDIBLE view. Overall, very good stay.
Comment from Hotel Management
Apr 25, 2017 by Tamara Ramirez, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay, please come back and see us!
3 out of 5
by A verified traveler

Decent

Posted Apr 25, 2017
Pros: Everyone who worked there was very polite and very helpful!!
Cons: The elevators at check out time. The wait was ridiculous. My friend took the stairs only to find out the stairwell was locked. FIRE HAZARD.
Location: Excellent location.
Generally good. Pool closes too early and they have annoying rules about drinks and food. Since I have many food intolerances this really took away from my pool experience. Half the pool was closed and most seats were set up so you had to buy them. Bed was a not the most comfortable. Room was clean, a little outdated. They brought us a fridge for no cost which we loved!
Comment from Hotel Management
Apr 25, 2017 by Tamara Ramirez, Hotel Management
Thank you very much for contacting us, we truly appreciate the time you took to offer your valuable feedback. I am terribly sorry to know your entire stay did not meet and exceed your expectations and I sincerely hope you’ll accept our apologies for any inconvenience or discomfort you experienced during your recent stay.We hope that you consider this experience to be an isolated incident and not an example of our intended levels of service. Please come back and see us so we can make it right. Thank you,
2 out of 5
by A verified traveler from f

Disappointed

Posted Apr 22, 2017
I have stayed here over 20 times and this was the worst stay out of all of them. The staff was rude upon arrival. I had upgraded my room to a suite and all we got was was a living room for extra 900 bucks a chipped tube. Nothing was ellagante about upgrade or what you expect out of a Vegas suite.
Comment from Hotel Management
Apr 24, 2017 by Troplv-Rev, Hotel Management
We're sorry to hear your stay was not up to par, we hope you'll let us make it right with your next trip to Las Vegas.
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Great location

Posted Apr 21, 2017
Great strip location and fun restaurants inside. Asked for non smoking room and was given it. Room was big and great amenities.
Comment from Hotel Management
Apr 25, 2017 by Tamara Ramirez, Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay, please come back and see us again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
the hotel is in a great location. Parking is free which is a huge plus!
Comment from Hotel Management
Apr 24, 2017 by Troplv-Rev, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Very good insulation between "bungalow " rooms making for a quiet nights rest!
Comment from Hotel Management
Apr 24, 2017 by Troplv-Rev, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Overall, it was a pleasing experience. The room was pleasant and they gave us Doubletree Choco Walnut cookies upon check-in. I would consider returning in the future.
Comment from Hotel Management
Apr 20, 2017 by Troplv-Rev, Hotel Management
Thank you for staying with us, those cookies are amazing right!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, awesome pool

Posted Apr 20, 2017
Pros: Friendly staff. Pool area.
Cons: More staff at registration desk. A little better housekeeping.
Location: Easy access to New York, New York and Excalibur.
Having to walk to the rear tower is really quite inconvenient. Many miles walked without just getting in and out of hotel daily. The room was relatively clean, if I didn't look too closely in the corners and under things. The staff was excellent and friendly. The pool area is truly wonderful.
Comment from Hotel Management
Apr 20, 2017 by Troplv-Rev, Hotel Management
Thank you for mentioning our staff, we love our staff and hope they love the guests back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Great first Vegas trip

Posted Apr 18, 2017
Nice place to stay. Clean rooms and facilities. Pool and hot tub was relaxing. Inexpensive compared to other hotels and not as fancy. Good value.
Comment from Hotel Management
Apr 20, 2017 by Troplv-Rev, Hotel Management
Happy to hear you had a good experience! We hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and pool!

Posted Apr 18, 2017
Very clean large room and comfortable bed. The pool was the best part! Great location as well walking distance to most of the other hotels.
Comment from Hotel Management
Apr 20, 2017 by Troplv-Rev, Hotel Management
Thank you for staying with us and we hope to have you back soon.