Paid for 5 adults only had 2 beds, proper bed should be given not sofa bed that was very uncomfortable given a so call gift of 1 coffee with 2 packets of sugar and creamer for 5 adults. Had to keep climbing in and out of tub shower combination which was dangerous
Comment from Hotel Management
Sep 13, 2016 by Westgate Resorts, Hotel Management
Thank you for sharing your review with us. Please be advised that units are reserved by unit size, not by number of guests. For example, a two-bedroom unit may have a king size bed in the master, two double beds in the second bedroom as well as a pullout sleeper sofa in the living room which would be considered a unit that could accommodate up to eight guests; however, it is up to the guest to decide how many guests they choose to place in the unit so long as it does not exceed the maximum capacity of eight for this unit in particular. When scheduling reservations through our company directly a description of the unit is provided. This information should have also been provided to you if booking via a third-party. In response to the coffee, a sample of coffee is left in the unit for guests when they check-in. Should the guest need more of anything all they need to do is call the front desk. In regards to the shower, should a walk-in shower be needed a request for such would need to be made at the time of booking as this information would have also been provided in the unit discretion. Thank you again for your review and we hope to serve you again soon!