Would advise against staying here.
Posted Mar 24, 2017
Well what can I say. From the very get go my experience was a bad one. The car park is a good 10 minute walk from the reception, standard for Vegas I guess but no trolleys or anyone to help with luggage after a long drive is very bad.
Having checked in (this part was quick and easy) I went another 5 minute walk to the lift and then up to the 30th floor where my room was. This is where it all started to go downhill.
The room was very old and also was not clean. Bed was not made, shower was dirty. Bathroom had all the previous guests utilities and dirty towels all over the floor and counter top. (like the cleaner just didnt bother cleaning) Bin was full, tampons and all sorts. Dirty tissues everywhere.
I called reception and was told , "oh sorry, please come back to reception and we will get you a new room" so all the way back at midnight after a 6 hour drive from San Diego with all my bags to the reception. They treated it as though it was my fault the room was dirty.
They then gave me a new room (no upgrade, no apology) The new room, not much better than the old, however again I get to the room and get into bed, only to have another gentleman come into my room using his key card!!What?? They gave out the same room to another guest after me!! So much for safety, lucky enough the guy wasn't a murderer. Again reception just shugged it off like it was normal and asked me to come down get new keys(eh no, bring them to me as I was not in Vegas to go on a marathan.!) Horrible!