Not a 3 or 4 star Hotel at all!!!
Posted Feb 17, 2017
First, we got there to check in & the room we chose & pre-paid for wasn't available to us. We had to stay in the lowest grade of room they have. The next morning we noticed they didn't comp us for the down grade, we had to debate that with them, also breakfast daily for us was included in our package & they charged it to our room. We had to go get that charge reversed. Then they told us our original room we reserved was ready, It wasn't the correct room, it was a double when we reserved a king, had to go back to the service desk twice that day. Online it said the rooms were newly remodeled, I think not.Bathroom had mold & rust. Then the next day we went down to have breakfast & the buffet was closed down for whatever reason, no signs were posted the day before giving a heads up that it would be closed all week. We had to go to service desk again about that & all they could say was oh sorry. Then our final day there, "thank God it was for only 3 days" we went to check out they had to reverse multiple charges that weren't suppose to be on there. We had to go to the the service desk each day. All the time we were there & the hotel made so many mistakes, all you have at every corner is someone trying to sell you a timeshare or packages. I just could never recommend to anyone. We had a horrible stay & just wanted too get back to Chicago!!!! Don't bother with this hotel. I saw negative reviews , but I wanted to give them a try! Wish I never did!