Posted Feb 20, 2017
We thoroughly enjoyed our stay at this hotel. The lady that checked us in was very pleasant and helpful, and I wish I would have caught her name to place in this review. The hotel room in cleanliness was more of a 4.5 out 5, but nothing too major. I will say, however, the bed and pillows were very uncomfortable for our liking. However, overall the facility makes up for the wry neck my husband and I ended up with. One thing that I was pleasantly surprised by was the fact that this hotel did not smell heavy in smoke, much like many of the other hotels on the strip. The hotel lobby was beautifully decorated for the Chinese New Year, which we enjoyed. The only negative thing about our stay was that our room keys/key entry was faulty. I called the front desk to report the issue 3 times and felt the hotel should have been a little bit more proactive in remediating the situation. We were busy exploring the strip and making it on time for our schedule activities and shows, that we opted not to push the matter any further. Still one of the better hotels I have stayed on the strip, including customer service. I feel confident I will return to this hotel and it will exceed my expectations. I will definitely be returning, and I have already recommended this hotel to family and friends.