Bumped from flight but hotel wouldn't refund
Posted Apr 25, 2017
I was bumped from my air Canada flight. The Wynn still charged me 100% of my room $1,500 because "I hadn't cancelled within 72 hours." $1,500 for nothing. They would not even grant me different days when the airline could get me there. Extremely poor customer service for a customer who has stayed there approximately three times a year for five years and who is a member of their loyalty program. No loyalty from the hotel for circumstances beyond my control.