Posted Sep 24, 2016
Amazingly terrible service for a hotel trying to be this exclusive
1. Had to speak to multiple different Red Card desk employees over the few days we were in the hotel just to figure out exactly what comps we were eligible for. There should be a handy brochure for this telling you how many points gets you what - I'm here to have a vacation, not to spend half my time trying to figure out what my play has me eligible for
2. Was told multiple different things by different employees - the inconsistency was not only confusing but extremely frustrating. Why do you get two comps for one place, one for another and none at all for another restaurant, when they're all under the same sort of restaurant (Casual Restaurant)? Again, a handy brochure would have been helpful.
3. Had six comps on 3 cards for Terrace Pointe Cafe (2 on each card) which we were told we would have to utilise within 24 hours. Great. We gave the cafe all three cards and said we'd like to use up three comps for lunch today and three again for breakfast the next day. We reiterated again and again that we would only like to use three comps this time round and asked if it would be okay to use the other three the next day. The host says yes.
Well, guess what? We show up for breakfast tomorrow morning and it turns out that they swiped all three cards and when you've swiped a card all your comps are immediately "used". Instead of offering to fix it for us, we were told to head over to the Red Card desk AGAIN to s