Ratings based on 1,171 Verified Reviews

4.2 out of 5
79% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from beverly hills

Gil clean and nice hotel, definitely going back ag

Posted Jan 18, 2018
Hard wood floor, great for dog! Extreamly Happy with the service! Great drinks!
5 out of 5
Recommended
for Everyone
by A verified traveler from norman, ok

Posted Jan 12, 2018
Super nice staff and accommodating. They upgraded us and we do not have any player club status.
Comment from Hotel Management
Jan 17, 2018 by Cromwell Management, Hotel Management
Thank you for your kind words and glad we were able to upgrade you. Hope to see you soon.
3 out of 5
by A verified traveler from ga

Great location,average room

Posted Jan 5, 2018
Great location but room was not clean. They did wave the resort fee for 2 out of 3 of my nights. Third and last time I will be staying at The Cromwell.
Comment from Hotel Management
Jan 8, 2018 by Cromwell Management, Hotel Management
Thank you so much for your positive feedback, we appreciate all feedback and will work to correct the issues you have presented. Please be assured your concerns have been shared with our housekeeping management.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, but one oversight

Posted Jan 3, 2018
Very nice hotel, very close to everything. I liked the cozy intimate feel of this hotel. Staff was very friendly. Security at the Cromwell was great, key card elevator. Security guards in many places. I felt very safe. Great job Cromwell. My only complaint is that I had a 20 dollar per day food and drink credit that was not applied to my bill. I was charged for the food, but did not realize it until home and reviewing receipt.
Comment from Hotel Management
Jan 12, 2018 by Cromwell Management, Hotel Management
Thank you so much for your positive feedback, we look forward to your return. Please contact us directly so we may review any credits that may be due.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Dec 29, 2017
The hotel was amazing the room was always clean and the staff are super friendly and helpful.
Comment from Hotel Management
Jan 8, 2018 by Cromwell Management , Hotel Management
Thank you so much for your positive feedback, we look forward to your return.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 27, 2017
The hotel is in a prime location, with close access to everything.
Comment from Hotel Management
Jan 8, 2018 by Cromwell Management, Hotel Management
Thank you so much for your positive feedback, we look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice boutique hotel in the center of strip

Posted Dec 26, 2017
I had a luxury room with view on strip and Belagio ! Very beautiful boutique hotel in the center of strip plus a pets friendly , so my beautiful dog enjoy this trip with me
Comment from Hotel Management
Jan 8, 2018 by Crmwell Management, Hotel Management
Thank you so much for your positive feedback, we look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Smaller but that’s why we enjoyed it!

Posted Dec 24, 2017
Even though this resort was in the middle of the strip it was not loud or over crowded. We picked it due to its size because it offered everything the others did but without all the overcrowding. It was very clean and appealing, the staff were wonderful and the amount of security was comforting. Great food and location!
Comment from Hotel Management
Jan 8, 2018 by Cromwell Management, Hotel Management
Thank you so much for your positive feedback, we look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

We felt like family!

Posted Dec 23, 2017
This is a cozy little place right on the strip. We arrived early and the staff did all they could to get us in a room quickly (like within minutes!). From the moment we arrived we had A+ service but never felt overwhelmed by anyone. The rooms are clean and updated I love the hardwood floors and vanity area! Do yourself a favor and order the late night cafe food up to your room, so good and the prices were very reasonable! Thank you Cromwell we look forward to visiting again soon! One more thing!!! Expedia offered me a bonus free breakfast for 2 that the hotel was not aware of but using the text concierge system I mentioned it and was able to get the food credit in minutes. All around awesome and very comfortable experience.
Comment from Hotel Management
Jan 8, 2018 by Cromwell Concierge, Hotel Management
Thank you so much for your positive feedback, we look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cool Place

Posted Dec 20, 2017
Front desk staff excellent, very helpful. Showers are cool, modern, rain shower head. Nice vanity area. Great free Lavazzo coffee machines !!! NO FREE PARKING, this sucks.
Comment from Hotel Management
Jan 8, 2018 by Cromwell Management , Hotel Management
Thank you so much for your positive feedback, we look forward to your return. I do apologize regarding parking but with the resent increase in travel to Las Vegas parking has become a premium.