Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers
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Reviews of Phāea Blue Palace

5 out of 5
Phāea Blue Palace
Plaka, Elounda, Agios Nikolaos

Reviews

9.4

Exceptional

Rating 10 - Excellent. 228 out of 289 reviews" "
Rating 8 - Good. 43 out of 289 reviews" "
Rating 6 - Okay. 8 out of 289 reviews" "
Rating 4 - Poor. 6 out of 289 reviews" "
Rating 2 - Terrible. 4 out of 289 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice :)
Stayed 3 nights in Oct 2023
Response from . on Oct 16, 2023
Dear Jim, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

4/10 Poor

Amanda

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property is old and lacks basics in the rooms. No connection to the TV, no speakers for music, no iron It’s about time for a refit and restyle
Stayed 3 nights in Oct 2023
Response from . on Oct 5, 2023
Dear Amanda, Thank you for staying with us and for taking the time to share your experience. I am sorry to learn that your stay with us did not exceed your expectations. My team members and I hope to have the pleasure and opportunity of welcoming you back for a future stay. Kind regards, George Fridas Resort Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from . on Oct 5, 2023
Dear John, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

LEOPOLDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were quite impressed with the hotel facilities and super professional staff. We celebrated our wedding anniversary and enjoyed an exceptional time. We ate at the Isola and Andos restaurants. Food cooked over wood fire tasted subliminal. Best option to stay in the Plaka and Agios Nikolai’s areas
Stayed 2 nights in Sep 2023
Response from . on Oct 3, 2023
Dear Leopoldo, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Beautiful resort and stuff is very polite, helpful and friendly! Perfect spot if you are looking for luxurious and relaxing vacation.
Stayed 2 nights in Sep 2023
Response from . on Sep 14, 2023
Dear Olga, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 Good

Shannon, Rochester Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at Blue Palace. The staff is very friendly - especially the parking staff. There are lots of dining options on the property. The location is great. It is close to Elounda/Plaka, but not too close so it still feels private/peaceful. It has tremendous potential. The breakfast buffet is great - tons of options. Our only complaint is that everything feels very dated. Also, the 'private' pools are not very private.
Response from . on Sep 12, 2023
Dear Shannon, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 Good

Nasim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon our late-night arrival, the staff showcased commendable hospitality, accommodating us gracefully. It set a positive tone for our stay, making it all the more disheartening to witness a dent in this welcoming facade: two young girls at the reception who consistently came across as standoffish. Their demeanor starkly contrasted with the other reception staff members, who were consistently amiable and proactive. A standout amongst the staff was the concierge. He was not only resourceful but was the epitome of warmth, making him the most pleasant to deal with. His efforts significantly enriched our experience, and it was evident that he took immense pride in his role. However, the overall charm of the hotel was dampened when we discovered the state of our private pool. A layer of green algae draped the rocky sides, suggesting a clear lack of maintenance. For a facility that's promoted as a highlight, it's paramount that it remains in pristine condition for guests to enjoy. Housekeeping was a roller-coaster, varying from immaculate attention to detail on some days to a cursory tidying up on others. The most unsettling issue came during checkout. To our dismay, we identified charges on our final bill for items and services we never availed. While the hotel was prompt in addressing and rectifying the mistake, such oversight raises questions on attention to detail and accuracy, both crucial in the hospitality sector.
Stayed 8 nights in Aug 2023
Response from . on Sep 12, 2023
Dear Nasim,Thank you for staying with us and for taking the time to share your experience.I am delighted to read that overall you enjoyed your stay with us and found our location and staff members amazing.May I also thank you for your feedback with regards to the state of pool. Please rest assured that your constructive comments are well received and will be reviewed with the Management for future improvement.We do hope to have the pleasure of welcoming you back to the Blue Palace soon!Kind regards,George FridasResort Manager

10/10 Excellent

Nicholas

Stayed 6 nights in Sep 2023
Response from . on Sep 28, 2023
Dear Nicholas, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from . on Aug 26, 2023
Dear guest,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
We returned from 6 night stay. Beautiful large resort hotel. Friendly, welcoming and helpful staff. Our bungalow room with patio was roomy and lovely view. Pools amazing, food delicious. Nearby to two villages, one within walking distance with nice restaurants. Hotel just over an hour taxi from Heraklion airport but worth it! The beach is stones but access from marina. Water crystal clear. Plenty of activities. We went to the full moon party which was fun, dj plus fireworks. My only negative would be the holding of the Sun loungers at beach. Apparently not meant to book, but they were being held with towels, books and beach bags from 9.30 until after 2. This is unfair to other guests and could easily be monitored by the towel staff.
Stayed 6 nights in Jul 2023
Response from . on Aug 7, 2023
Dear Ross,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

THALIA, IRVINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from . on Jul 31, 2023
Dear Thalia, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 Good

Angelina

Stayed 12 nights in Jul 2023
Response from . on Aug 16, 2023
Dear Angelina,Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from . on Jul 23, 2023
Dear John,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Sherri, Bethesda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Blue Palace is one of the most exceptional, stunningly beautiful hotel in Crete. Property cleanness but especially the staff, professional and very kind attitude makes this place even more special. Definitely a five star hotel.
Stayed 3 nights in Jul 2023
Response from . on Jul 15, 2023
Dear Sherri,Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from . on Jul 10, 2023
Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean, perfect view, and couldnt have asked for better service quick response time with all needs! Thank you
Stayed 3 nights in Jun 2023
Response from . on Jun 28, 2023
Dear Kelly, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Nell

Liked: Cleanliness, staff & service, property conditions & facilities
I never take the time to leave reviews, but for this property I will. It's a spectacular setting, like blow your mind, and the service was outstanding -- luxury all around. Small examples -- the piano playing durning the gorgeous breakfast, live music at night, the speed boat you can hire at the end of the dock. Rooms needs a tiny bit of updating so ask to stay in the newer part of the resort, which I didn't see but assume furniture and fixtures are a bit more to date. Other than that, I couldn't believe how incredible the place was for the price...
Stayed 2 nights in Jun 2023
Response from . on Jun 26, 2023
Dear Nell, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Athanasios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023
Response from . on Jun 22, 2023
Dear Athanasios, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from . on Jun 18, 2023
Dear Amy, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from . on Jun 16, 2023
Dear Al, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Sofia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing. The staff was very friendly and helpful. The breakfast buffet had a lot of great options. I would highly recommend this hotel to anyone.
Response from . on Jun 15, 2023
Dear Sofia, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Valentina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went for our anniversary and the experience was simply fantastic. From the second we arrived we felt welcomed and taken care of. The beach was amazing! The service outstanding. I would highly recommend
Stayed 5 nights in May 2023
Response from . on Jun 9, 2023
Dear Valentina, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this resort. Staff friendly and responsive. Food at resort was great. Views are tremendous. Really a top-notch experience.
Stayed 10 nights in May 2023
Response from . on Jun 3, 2023
Dear Timothy,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,George FridasResort Manager

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The setting of this property is stunning. It sits in its own gorgeous bay across from an old leper colony. There are no other hotels in sight, which makes the views from the many balconies within Blue Palace Elounda even more enjoyable.
Stayed 3 nights in May 2023
Response from . on May 31, 2023
Dear Mandy,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,George FridasResort Manager

6/10 Okay

Ting

Liked: Cleanliness, staff & service
Good service, poor noise isolation
The location is amazing, got a beautiful view and nice swimming pool. The staff are very thoughtful and friendly, they have been well trained to provide high standard hospitality. The downside is the facility, the room is old and the noise isolation is none, you can easily hear every little noise from corridors and every little movement from upstairs, we have to wear earplugs all the nights to have a good sleep.
Stayed 4 nights in May 2023
Response from George Fridas on May 13, 2023
Dear Ting,Thank you for staying with us and for taking the time to share your experience.I am delighted to read that overall you enjoyed your stay with us and found our location and staff members amazing.May I also thank you for your feedback with regards to the noise isolation. Please rest assured that your constructive comments are well received and will be reviewed with the Management for future improvement.We do hope to have the pleasure of welcoming you back to the Blue Palace soon!Kind regards,George FridasResort Manager

10/10 Excellent

Paul

Stayed 7 nights in Oct 2022
Response from . on Jan 13, 2023
Dear Paul,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 Excellent

Emily

Stayed 4 nights in Sep 2022
Response from . on Jan 13, 2023
Dear Emily,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 Excellent

Kallistheni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
Our stay at the Blue Palace was absolutely amazing. The staff were attentive, helpful and our room was clean. The food was the best I’ve ever tasted. It’s the best hotel I’ve stayed at.
Stayed 7 nights in Sep 2022
Response from . on Sep 22, 2022
Dear Kallistheni,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 Excellent

Ronit

Stayed 3 nights in Sep 2022
Response from . on Sep 18, 2022
Dear Ronit, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Cathy

Stayed 2 nights in Sep 2022
Response from . on Dec 13, 2022
Dear Cathy, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You’ll love the location, the rooms are kept in great condition and clean, the beach area is really well done and ample room, the gym was well appointed and the staff were extraordinary. The only issue with this property is the design included no central walkway up the hill - so you wait for the tram up or walk up way around - although there is a secret way only the staff know, that I figured out ! I’ll definitely be back, in fact going back in 2 weeks!
Stayed 6 nights in Sep 2022
Response from . on Sep 14, 2022
Dear Ronald, Thank you for staying with us and for taking the time to share your feedback on Expedia. We look forward to welcoming you back to the Blue Palace soon. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Sepses Suite with a private pool overlooking Spinalonga. Room + Pool were excellent, staff is fantastic, friendly and eager to help in any way they can. The only let down was the quality of the Room Service food, which was unacceptable for this hotel (Burger that was worse than that of a fast-food outlet, with bland ready made fries, a set of cheese-pies in the afternoon was clearly brought over from the breakfast buffet and reheated, not cooked from fresh). Minor gripes were the illogically placed bannisters in the balcony, that do not permit you to enjoy the fantastic view if you are seated. What is the point of installing sky-high banners that prevent guests from enjoying the view they are paying for? Same for the pool area, you are looking at a low rock wall and not the view, which however is visible when you are seated on the deck.
Stayed 3 nights in Aug 2022
Response from . on Sep 9, 2022
Dear Ioannis, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

6/10 Okay

Amir

Stayed 3 nights in Aug 2022
Response from . on Sep 8, 2022
Dear Amir, Thank you for staying with us and for taking the time to share your experience. I am sorry to learn that your stay with us did not exceed your expectations. My team members and I hope to have the pleasure and opportunity of welcoming you back for a future stay. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay!
Stayed 6 nights in Aug 2022
Response from . on Aug 24, 2022
Dear Monica, Thank you for staying with us and for taking the time to share your feedback on Expedia. We look forward to welcoming you back to the Blue Palace soon. Kind regards, Sotiris Kremastiotis General Manager

2/10 Terrible

erez

Stayed 2 nights in Aug 2022
Response from . on Aug 22, 2022
Dear Erez, Thank you so much for your review. I'm surprized with the low rate without any comments.We would like to have more information from you.thank you in advance.Kind regards, Sotiris Kremastiotis General Manager

8/10 Good

ABDULLA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Very Good..
Stayed 5 nights in Aug 2022
Response from . on Aug 18, 2022
Dear Abdulla, Thank you for staying with us and for taking the time to share your lovely experience. We are delighted to see that you had a wonderful stay with us, and we really hope to have the chance to welcome you back soon. Kind regards, Sotiris Kremastiotis General Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
This is our seventh time staying here I think that says it all it has beautiful views the facilities are excellent the restaurants are top quality for Greece
Stayed 3 nights in Aug 2022
Response from . on Aug 17, 2022
Dear Gary, Thank you for staying with us and for taking the time to share your lovely experience. We are delighted to see that you had a wonderful stay with us, and we really hope to have the chance to welcome you back soon. Kind regards, Sotiris Kremastiotis General Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Service is a disaster – worst Marriott experience
First,no one came to pick up our car and our luggage.Then we had no viewing of the stiff property which is problematic when no one had told you about the only existing funicular. Their English is poor.Male staff can be rude,e.g. declining to get you a coffee 5mn before the breakfast ends. They’ll clear the table though you’re not done, carrying dirty dishes from others. Multiple times our car came 30mn late after chasing and bringing someone’s else car.Once they just dropped it at the reception, engine and key on and no one around. More shocking, when we arrived at Sixt airport agency before flying, we realised that they had left the car key of another client into ours. Expect them to enter your room, randomly call despite your privacy request. Staff is robotic and unable to address any unexpected remark such as a no when asking if you’re pleased with your stay (with no action). Beach staff can be incredibly lazy (exception for the supervisor).They chill and can decline to bring you towels.No shame in letting elder people struggling to sit despite having the large area for suites almost empty. Conciergerie missed a dinner reservation. Final bill was twice wrong;we had to explain that is technically impossible that we had lunch before we checked in. Even hotels.com supervisor complained about them when trying to modify our reservation,which never happened. Don’t except a special treatment if you’re a Marriott Bonvoy member,late checkout or upgrade,despite availability
Stayed 1 night in Aug 2022
Response from . on Oct 10, 2022
Dear guest,Thank you for staying with us and for taking the time to share your review on Hotel.com.I am sorry to learn that your stay with us did not meet your expectations. Please allow me to reassure you that we truly appreciate our guests’ loyalty towards our resort, and we always strive to provide an upgrade when availability allows. It is therefore regretful that on this occasion we were not able to honor your request due to high occupancies the Blue Palace is running.Once again, thank you for choosing to stay with us and I sincerely hope that you will allow us another opportunity to show our high level of authentic Cretan hospitality once again in the future.

10/10 Excellent

Tazeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from . on Dec 13, 2022
Dear Tazeen, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

kimberly Lynn Wherry, Olathe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just amazing. The pictures and website do not do it justice. Ignore the comments on the slow funicular (it’s not!) and poor quality of food (not a bad meal in a week!), and do yourself a favor and book this place! We ate at every restaurant except the sushi place and all were fantastic. Service was second to none. Employees like Niki made our experience even more enjoyable. My only complaint would be the typical Greek plumbing woes which I think can’t be escaped. As well as the rush for beach loungers. If you don’t stake your place by 10am you may not get a spot on the beach. Kudos to all the staff and management for making our first foray over the pond in 4 years one to remember.
Stayed 7 nights in Jul 2022
Response from . on Aug 4, 2022
Dear Kimberly, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Michael

Stayed 4 nights in Jul 2022
Response from skremastiotis on Jul 27, 2022
Dear Michael, Thank you for staying with us and for highly rating us! Kind regards, Sotiris Kremastiotis General Manager

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and servers were very good! The big issue here is the wind made laying near the sea impossible! a beautiful island the people are wonderful.
Stayed 4 nights in Jul 2022
Response from . on Jul 31, 2022
Dear Jack, Thank you for staying with us and for highly rating us! Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Dimitri

Stayed 6 nights in Jul 2022
Response from . on Dec 13, 2022
Dear Dimitri, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

8/10 Good

Zahi

Stayed 2 nights in Jul 2022
Response from . on Jul 31, 2022
Dear Zahi, Thank you for staying with us and for taking the time to share your lovely experience. We are delighted to see that you had a wonderful stay with us, and we really hope to have the chance to welcome you back soon. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning, the view from our room was to die for
20th anniversary holiday, so we chose The Blue Palace as location looked perfect, we weren’t disappointed, we arrived very early at 11:30 and our room was ready! Someone parked our car and took our cases to our room…customer service is second to none, we really felt looked after, the turn down service at night is a nice touch too. We had a pool room and it overlooked Spinalonga, which is well worth a visit. The food could not be faulted, breakfast had a huge choice of cooked, continental, fruit, cakes, omelette made to order. Isola restaurant was also fab, huge portions, we shared a caprese salad as starter and couldn’t finish it. Hotel is within touching distance of Plaka, a beautiful small village with lots of restaurants and 5-10 mins walk. Elounda was 2-3 miles away so a bit far to walk to, but lovely to walk round in the evening. It was a perfect holiday for us, highly recommend.
Sunset
Spinalonga
View from our bed
Stayed 6 nights in Jun 2022
Response from . on Jul 31, 2022
Dear Sally, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Arturo

Stayed 3 nights in May 2022
Response from . on Sep 9, 2022
Dear Arturo, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

Christopher, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're going to be anywhere in the Mediterranean and or the Greek Islands, and are looking to escape, this is a great place to stay. Staff was attentive and accommodating, to say the least. Room was incredible. Two floors, one private balcony, one private pool. Room was on the top of the resort overlooking the water and Spinalonga island. Multiple restaurants on site. Private beach at the bottom. Spa. Don't need much else.
Stayed 4 nights in May 2022
Response from . on Jul 31, 2022
Dear Mr. Christopher, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 Excellent

GURLEEN

Stayed 5 nights in May 2022
Response from . on Sep 9, 2022
Dear Gurleen, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

6/10 Okay

Britney

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the hotel rating we were expecting a bit more. The property views were nice but we found at least the room we were staying in was a bit dated. Could use some small refresher to make it a lot better. We had half board and thought breakfast was good but dinner was very mediocre. Staff was all very helpful through our stay. We had bad weather so booked a day at the spa. Massages were great but facilities were a bit disappointing. There was no water out while waiting for your appointment and the mens steam room was broken and hot tubs were not hot. Check out was quite an awful Experience. We waiting 30 min for someone to come get our luggage when we let them know we are in a rush. We tried to bring our own luggage up but the elevator was broken down. When someone finally came there was an long line at reception. We were going to miss our ferry so said we were going to leave because we had a card on file. We were told we could not leave. When we left security chased our car and made us feel like criminals. I have never had to formally check out of a hotel in the last 5 years because they always have a credit card on file. We felt this was extremely unprofessional and that they need to get this organized for the future. Multiple people were outside complaining they were at risk of missing flights due to the slow check process that they were mandating. This definitely needs to be fixed in the future.
Stayed 3 nights in May 2022
Response from . on Jul 31, 2022
Dear Britney, Thank you for taking the time to share your experience with us following your recent stay at the Blue Palace. First and foremost, please accept my sincere apologies for the upsetting factors that you have encountered with your accommodation. As it is vital for us to always strive in providing the most pleasant stay to our guests, please do rest assured that all your comments regarding your experience are well received and will be further reviewed towards improving our offering. I would like to thank you for the wonderful comments made with regards to our team members. Our associates truly take great pride in serving our guests’ needs and I am happy to read you found them wonderful and helpful. Once again thank you for sharing your opinion which is greatly appreciated. We sincerely hope to have the pleasure and opportunity of welcoming you back to the Blue Palace in the near future. Kind regards, Sotiris Kremastiotis General Manager

2/10 Terrible

Taylor

Stayed 6 nights in Apr 2022
Response from . on Aug 5, 2022
Dear Mr. Taylor, We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace. Kind regards, Sotiris Kremastiotis General Manager