Ratings based on 245 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Choose a different hotel.Posted Oct 28, 2017
Pros: Nothing. The cleaning was as it should have been, and nothing else.
Cons: Everything else. Rooms, service, food, courtesy, but before anything, insulation!
Location: Location is good, but surely there are other hotels nearby.
The hotel is well located, and it is clean and this is it. The rooms are facing an extremely, extremely busy road so if you want to sleep overnight, forget it. It has double glazing but it must be built around the 1970s. It is not efficient. I asked to be given a different room and they only have tiny rooms facing away from the street. I had to get this in addition to the one I already paid for at a "discounted price" of 70 euros per night. It is a joke. The room was tiny and with a view on an internal boiler. Dark and cold even with 30 degrees outside. Something you imagine a prison to be like, not a hotel room, let alone for 70 euros. Over 4 days, only 1 day the wifi was working, and we didn't get any apology or discount for that either. My 12 year old boy went downstairs once to ask if there was a problem with the wifi and the receptionist just told him off for going down in his socks! Offensive and out of place considering the way the staff themselves was. Overall it is scruffy; the breakfast it extremely plain, the staff can barely speak English (ok, why should they? the fact I speak English doesn't mean everyone else has to - but come on... there are pragmatic reasons to speak decent English if you decide to have a hotel in the centre Madrid). I always go to budget hotels, but this is somewhere where I would not go back to stay even if they paid me for it.
Stay somewhere elsPosted Oct 7, 2017 on Hotels
This place was bad. The bed was horrible. You have to request to turn the air conditioning on and they turn it off at 1am(hotel policy).
by A verified traveler from Virginia
Close to attractions, but not a nice hotelPosted Sep 9, 2017
Pros: Proximity to attractions.
Cons: Helpfulness of front desk, cleanliness of rooms, more vegetarian options at the breakfast
Location: close to the royal palace, cathedral, etc.
I booked this hotel after reading good reviews here raving about how it was a cheap yet great quality hotel. The first day we were there, everything was ok. The room had a bad view and we requested a room change and were told that there was one room opening the next day so we waited to switch. The concierge was extremely nice that day and was very helpful. The breakfast was nice, however it was not vegetarian-friendly so we weren't able to try many of things they offered. However, the following day we discovered many ants in our bathroom (picture is attached). It was absolutely disgusting. We went downstairs to the (new) concierge to tell him about the problem, and he blew it off and told us it was because we were "eating in our room." Um, what? First, the ants were in our bathroom (not the room), so there was no chance it was due to food. Second, the maids came by everyday to dump out our trashcan which had any empty food containers in it (the rest of our food was in the fridge). After we told him again it was in our bathroom and showed him the picture, he realized how what he had said previously didn't make any sense. He told us he'd have a maid come by later to disinfect the bathroom (no apology). This same concierge was extremely unhelpful with telling us how to navigate the city. We had chosen this hotel because we had heard that the front desk was very helpful...however we had to figure it all out ourselves (transportation, attractions, etc). Would not recommend.
by A verified traveler from London
Does the jobPosted Aug 31, 2017
The hotel was pleasant enough however the breakfast was very limited and they didn't replace items that had run out very often, I had to ask for a lot of items to be replaced. The staff were okay. The man at reception in the morning was very friendly and helped us with any enquiries. The man at reception in the afternoons/evenings wasn't as friendly and was standoff-ish. The rooms were cleaned each morning to a good standard and the wifi became temperamental in the evenings for some reason.
for Everyoneby A verified traveler from California
Wonderful hotel in LatinaPosted Aug 23, 2017
I returned to Madrid after 20 years and decided to stay at HRC again. It is very clean, good service every single day. The three receptionists greet you every time you come and go. The hotel has a breakfast area which I didn't use because I bought from there coffee (delicious) with bread or sandwich. I love the location of the hotel, so close to the market, metro, the Royal Palace and many churches. The room windows didn't lock and hopefully something can be done about that. Otherwise, beautiful stay!!! I was sad to leave.
Posted May 13, 2017 on Hotels
by A verified traveler
Posted May 12, 2017 on Hotels
Great location and price.
for Everyoneby A verified traveler
Posted Apr 25, 2017
Great staff , Hotel it's a in good locatio not far from the heart of Madrid.
Clean, Quiet, and Perfect for the Budget TravelerPosted Mar 6, 2017 on Hotels
The hotel is a close walk to restaurants, bars, tourist sites, and train/metro stations. Best of all, it's clean and affordable. It' light on the extras, but if you get a room with a balcony, the view of the city at night is spectacular! Also, ask for Jose Carlos at the desk, and he will be sure to give you tips for exploring the area that are spot on! Excellent service!
by A verified traveler
Excellent, clean, well-positioned hotel.Posted Nov 29, 2016 on Hotels
Check in was efficient and I was not even asked for a credit card for guaranteeing anything. The room is very basic (kind of funny it is so basic) but beds pillows and linens very clean with fresh laundered scent. Floor was spotless. Oscar is the day manager and even though I speak fluent Spanish I heard him speak English well to other guests. He was very helpful by answering all my "tourist" questions. He even called a taxi for us when we checked out. There is an ATM across the side entrance to the hotel. Easy to use. Absolutely worthwhile paying the extra for breakfast-included deal. My husband and I were amazed at the spread and delicious coffee. The room is pleasant and big and I can't begin to describe how delicious everything was. Great way to start a day. I had trepidations about the looks of the hotel from the photo, and indeed the "lobby" is tiny and dated... but for cleanliness/location and in-room safe along with front desk support who make you feel very appreciated I would not stay at any other hotel if I can visit Madrid again. Just being on the street that leads to the Palace is a plus as it offers great eateries and shops for anything you might need at the spur of the moment, at good prices.